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The Pelham London - Starhotels Collezione

Property class: 5 and above
Family-friendly 5-star hotel near Natural History Museum

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Photo gallery for The Pelham London - Starhotels Collezione

Frette Italian sheets, premium bedding, minibar, in-room safe
Creator video
Reception
Junior Suite
King Suite

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
15 Cromwell Place, South Kensington, London, England, SW7 2LA
  • Place, Natural History Museum
    ‪3 min walk‬
  • Place, Victoria and Albert Museum
    ‪4 min walk‬
  • Place, Hyde Park
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪56 min drive‬

Room options

View all photos for Cosy Double Room

Cosy Double Room

Cosy Double Room

9.0 out of 10
Wonderful
(9 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.2 out of 10
Wonderful
(11 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Room

Executive Room

Executive Room

9.6 out of 10
Exceptional
(12 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for King Suite

King Suite

King Suite

  • 102 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the area

London

London City Centre stay.At this London City Centre hotel, you'll be within a 5-minute walk of Natural History Museum and Victoria and Albert Museum. Science Museum and Imperial College London are also within half a mile (1 km).

What's nearby

  • Natural History Museum - 3 min walk - 0.3 km
  • Victoria and Albert Museum - 4 min walk - 0.4 km
  • Imperial College London - 6 min walk - 0.5 km
  • Science Museum - 6 min walk - 0.5 km
  • Hyde Park - 12 min walk - 1.0 km

Getting around

  • South Kensington Underground Station - 1 min walk
  • West Brompton Station - 3 min drive
  • Heathrow Airport (LHR) - 35 min drive

Restaurants

  • ‪Petit Pret - ‬2 min walk
  • ‪Supernova - ‬1 min walk
  • ‪Pret a Manger - ‬1 min walk
  • ‪Paul - ‬1 min walk
  • ‪The Hoop & Toy - ‬1 min walk

About this property

The Pelham London - Starhotels Collezione

Family-friendly 5-star hotel near Natural History Museum
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 570 square feet (53 square meters) and includes conference space. A 24-hour fitness center, a library, and multilingual staff are also featured at the luxury The Pelham London - Starhotels Collezione.

Smoking is allowed in designated areas at this Georgian London hotel.

  • 1 building
  • 52 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Meeting rooms
  • 570 sq ft of conference space
  • 53 sq m of conference space
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Fireplace in lobby
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
The Pelham London - Starhotels Collezione offers 52 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 36-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: GBP 24 for adults and GBP 12 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 36-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 40 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 24 for adults and GBP 12 for children
  • Pet fee: GBP 40 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Pelham
Pelham Hotel London
Pelham London
Pelham Starhotels Collezione Hotel London
The Pelham Hotel London, England
Pelham Starhotels Collezione Hotel
Pelham Starhotels Collezione London
Pelham Starhotels Collezione
The Pelham Hotel
The Pelham Starhotels Collezione
The Pelham London - Starhotels Collezione Hotel
The Pelham London - Starhotels Collezione London
The Pelham London - Starhotels Collezione Hotel London

Frequently asked questions

How close is The Pelham London - Starhotels Collezione to the airport?

The Pelham London - Starhotels Collezione is 12.3 mi (58-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at The Pelham London - Starhotels Collezione?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at The Pelham London - Starhotels Collezione on Apr 28, 2026 start from CA $378, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Pelham London - Starhotels Collezione have an airport shuttle?

Airport shuttle services are not available at The Pelham London - Starhotels Collezione.

Does The Pelham London - Starhotels Collezione offer free breakfast?

Free breakfast isn’t provided at The Pelham London - Starhotels Collezione, but full breakfast is offered for a fee of GBP 24 for adults and GBP 12 for children. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at The Pelham London - Starhotels Collezione?

No, there is no casino at this hotel.

What time is check-in at The Pelham London - Starhotels Collezione?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at The Pelham London - Starhotels Collezione?

Free parking is not available at this hotel.

Does The Pelham London - Starhotels Collezione have a pool?

The Pelham London - Starhotels Collezione does not have a pool.

Does The Pelham London - Starhotels Collezione have a restaurant?

The Pelham London - Starhotels Collezione is home to La Trattoria, which features Italian cuisine.

Does The Pelham London - Starhotels Collezione have a spa?

There are no spa services available at this hotel.

How close is The Pelham London - Starhotels Collezione to downtown London?

The Pelham London - Starhotels Collezione is 2.2 mi away from London.

The Pelham London - Starhotels Collezione Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 611 out of 962 reviews
Rating 8 - Good. 259 out of 962 reviews
Rating 6 - Okay. 61 out of 962 reviews
Rating 4 - Poor. 24 out of 962 reviews
Rating 2 - Terrible. 7 out of 962 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Natalie

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean room, staff were fab. Amenities good
Stayed 1 night in Jan 2026

10/10 Excellent

AVALON, New York

Stayed 2 nights in Jan 2026

10/10 Excellent

Jennifer

Liked: Amenities, property conditions & facilities
great stay!
Stayed 5 nights in Jan 2026

10/10 Excellent

NISHANA

Stayed 1 night in Jan 2026

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Staff are lovely . Good location
Stayed 1 night in Dec 2025

10/10 Excellent

ismail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location close to south kensington tube Lots of restaurants surrounding hotel
Stayed 3 nights in Dec 2025

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2025

10/10 Excellent

Marcella

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Concierge Gabriel was exceptional. All staff were excellent and the hotel is lovely.
South Kensington station is across the street.
The library is a lovely place to have a visit and some tea.
Stayed 2 nights in Dec 2025

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, warm welcome and extremely comfortable bed
Stayed 1 night in Dec 2025

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Dec 2025

10/10 Excellent

Golan

Liked: Cleanliness, staff & service, amenities
I was very satisfied with my stay - the service was excellent, the room was clean, the breakfast was exceptional (possibly the best I’ve had in a European hotel), and the location is unbeatable. While the room was small, it was acceptable for a hotel in a European capital and well outweighed by the overall experience.
Stayed 2 nights in Dec 2025

10/10 Excellent

Deborah

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, very nice room, courteous staff
Stayed 4 nights in Nov 2025

10/10 Excellent

Caroline

Stayed 1 night in Nov 2025

10/10 Excellent

angela

Liked: Cleanliness, amenities, property conditions & facilities
Staff are wonderful, Thomas concierge could not have been more helpful. Great hitel
Stayed 2 nights in Nov 2025

10/10 Excellent

Carole

Stayed 3 nights in Oct 2025

10/10 Excellent

holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very attractive small hotel in the busy area of Kensington. We had many buses to chose from that run past Harrod's or to museums or other things we wanted to visit. This is a big plus to us as we use buses to not only save a fortune, but to see cities as we get around. The concierge was very helpful, and helped us figure out that in the end it was going to be worth it to take a cab to the airport, for example, and called those cabs for us. Downstairs there is a really nice small restaurant with very good Italian food and good service. Breakfast was also served there and had a good selection and good service. The feel of the hotel is slightly old style, comfortable furniture and lovely decoration. I especially like the older style, as many notels in Europe have moved to a kind of black and grey and chrome look. This hotel made us feel as if we were in traditional historic London, and had the look and feel of a charming place to stay with tradition but of course modern amenities. Can't recommend it enough.
Stayed 3 nights in Sep 2025

10/10 Excellent

Christopher, Berwyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’a a pretty hotel and we were upgraded to a bigger room which was very, very nice. The concierge and front desk staff went out of their way to be nice. The only thing I wish they’d mentioned in there is a well-stocked, attractive, self serve bar off the lobby - pour yourself a drink, write it down, and they charge your room. The neighborhood by the hotel is excellent - we hope to stay there again.
Stayed 1 night in Sep 2025

8/10 Good

Devon

Liked: Property conditions & facilities
Room was clean and fine. Hotel Very small . Small Lobby. Small bathrooms etc
Stayed 1 night in Oct 2025

8/10 Good

CHERYL

Travelled with group
Liked: Cleanliness, amenities
Excellent room. Small bathrooom
Stayed 3 nights in Oct 2025

10/10 Excellent

Megan

Stayed 2 nights in Oct 2025

10/10 Excellent

Kuulei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel; a perfect balance of elegance and casual. Always my favorite place to stay when in London. Plus the location, across from the So. Kensington Tube station, is very handy. Great place for a woman traveling alone; very safe.
Stayed 3 nights in Oct 2025

10/10 Excellent

Carole

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Excellent location and property
Stayed 2 nights in Oct 2025

10/10 Excellent

Fif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is ideal, staff are super friendly!
Stayed 7 nights in Oct 2025

8/10 Good

Rutu

Stayed 2 nights in Sep 2025

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025