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Montcalm Piccadilly Townhouse, London West End

5.0 star property
5-star luxury hotel near Leicester Square

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Photo gallery for Montcalm Piccadilly Townhouse, London West End

Front of property
Gym
Club Room
Lounge
Interior entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Room service
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
65-73 Shaftesbury Avenue, Piccadilly, London, England, W1D 6EX
  • Place, Leicester Square
    ‪2 min walk‬
  • Place, Piccadilly Circus
    ‪4 min walk‬
  • Place, Trafalgar Square
    ‪8 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪44 min drive‬

Room options

View all photos for Deluxe Single Room

Premium bedding, minibar, in-room safe, desk

Deluxe Single Room

7.6 out of 10
Good
(11 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Club Twin Room

Club Twin Room

Club Twin Room

9.2 out of 10
Wonderful
(13 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Four Poster)

Suite (Four Poster)

Suite (Four Poster)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Single Room

Premium bedding, minibar, in-room safe, desk

Premier Single Room

  • Sleeps 1

View all photos for Premier Double Room

Premium bedding, minibar, in-room safe, desk

Premier Double Room

  • Sleeps 2

View all photos for Premier Twin Room

Premium bedding, minibar, in-room safe, desk

Premier Twin Room

  • Sleeps 2

View all photos for Club Double Room

Premium bedding, minibar, in-room safe, desk

Club Double Room

  • Sleeps 2

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • Sleeps 3

View all photos for Four Poster Suite

Premium bedding, minibar, in-room safe, desk

Four Poster Suite

  • Sleeps 2

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

9.0 out of 10
Wonderful
(16 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room

Club Room

Club Room

7.8 out of 10
Good
(11 reviews)
  • Sleeps 2
  • 1 Queen Bed

Club Twin Room

  • Sleeps 2

Basic Double Room

  • Sleeps 2

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.8 out of 10
Excellent
(47 reviews)
  • Sleeps 2
  • 1 Queen Bed

Deluxe Twin Room

  • Sleeps 2

Deluxe Room

  • Sleeps 2

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About the area

London

London City Centre stay.At this London City Centre hotel, you'll be well placed to visit Leicester Square and Piccadilly Circus, both within a 5-minute walk. Also, Trafalgar Square is within half a mile (1 km) and The British Museum is within 2 miles (3 km).

What's nearby

  • Theatreland - 1 min walk - 0.0 km
  • Leicester Square - 2 min walk - 0.2 km
  • Piccadilly Circus - 4 min walk - 0.4 km
  • Piccadilly - 4 min walk - 0.4 km
  • Trafalgar Square - 8 min walk - 0.7 km

Getting around

  • Piccadilly Circus Underground Station - 4 min walk
  • Tottenham Court Road Station - 8 min walk
  • London City Airport (LCY) - 45 min drive

Restaurants

  • ‪Sakurado - ‬1 min walk
  • ‪De Hems - ‬1 min walk
  • ‪Viet Food - ‬1 min walk
  • ‪Pho & Bun - ‬1 min walk
  • ‪Century Club - ‬1 min walk

About this property

Montcalm Piccadilly Townhouse, London West End

5-star luxury hotel near Leicester Square
There's a coffee shop/cafe on site, as well as a snack bar/deli. Public spaces have free WiFi and wired Internet. A fitness center, multilingual staff, and tour/ticket assistance are also featured at the luxury Montcalm Piccadilly Townhouse, London West End.

This 5-star London hotel is smoke free.

  • 67 guestrooms or units
  • 5 levels
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site
Montcalm Piccadilly Townhouse, London West End offers 67 accommodations with minibars and safes. Beds feature premium bedding. 20-inch plasma televisions come with cable channels. Bathrooms include bathtubs or showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Thistle London Piccadilly
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Property amenities

Family friendly

  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 11:00 AM for a fee: GBP 15 to 50 for adults and GBP 10 to 25 for children
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym

Accessibility

  • Elevator

Room amenities

Entertainment

  • 20-inch smart TV with cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heated floor
  • Iron/ironing board
  • LED lighting
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 15 to 50 for adults, and GBP 10 to 25 for children
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western London Piccadilly
Best Western Piccadilly
Best Western Piccadilly London
Best Western Premier Piccadilly
Best Western Premier Piccadilly London
Best Western Premier Shaftesbury Piccadilly
Best Western Premier Shaftesbury Piccadilly Hotel
Best Western Premier Shaftesbury Piccadilly Hotel London
Best Western Shaftesbury Piccadilly
Piccadilly Best Western
Shaftesbury Premier London Piccadilly Hotel London
Shaftesbury Premier London Piccadilly Hotel
Shaftesbury Premier London Piccadilly London
Shaftesbury Premier London Piccadilly
Piccadilly London West End Hotel London
Piccadilly London West End Hotel
Piccadilly London West End London
Piccadilly London West End
The Piccadilly London West End England
Piccadilly London West End House London
Piccadilly London West End House
The Shaftesbury Premier London Piccadilly
Best Western Premier Shaftesbury London Piccadilly
Piccadilly London West End Guesthouse London
Piccadilly London West End Guesthouse
The Piccadilly London West End England
Piccadilly End Guesthouse
Piccadilly End

Montcalm Piccadilly Townhouse, London West End Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 555 out of 1001 reviews
Rating 8 - Good. 243 out of 1001 reviews
Rating 6 - Okay. 107 out of 1001 reviews
Rating 4 - Poor. 56 out of 1001 reviews
Rating 2 - Terrible. 40 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Julecska

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a super lively and convenient area, next to chinatown. Room is spacious and nice. Staff is friendly and helpful. They search restaurants for my husband where to eat Sunday roast, we got a small tour of the room when we arrived 👍. We got slippers and also bathrobes 🙌 The water, fruit, coffee, tea are for free. Room has a minibar to buy of course. The only downside was that the room we got was not that quiet at night so I had a lil trouble with sleeping but they fixed it by providing me a relaxation spray that was helpful and in compensation we-also got the things we used from the minibar for free 🙌👍👏. I definitely recommend this hotel. I personally like to experience different location and hotels if iI travel to the same city again, in this case I”ll definitely repeat this hotel. Thank you for a pleasant stay.
Stayed 4 nights in Sep 2025

8/10 Good

Bev

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well laid out. Loved the wine and fruit provided
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist on the front desk was fantastic. The room was lovely really couldn’t fault this hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location, wonderful service, clean spacious room, lovely bathroom, everything is so lovely. Definitely stay again!
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a one night stay and I was very impressed. Perfect and central location, staff were extremely friendly on arrival and was even given an upgrade. Clean room with good facilities. A pleasant and enjoyable stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The staff were amazing. They were very friendly and accommodating.i love that they offered complimentary bottle of wine in the room and also glass of prosecco on arrival, with chocolate brownies! Was lovely touch! The bed very comfortable and location was brilliant. Wil definitely stay here again.
Stayed 1 night in Aug 2025

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

London stay.

Hotel is extremely central to all the major London attractions. Our room 311 was very comfortable although very noisy due to a couple of pubs in the street below. Also the cleaners have a room just outside the door and they have to keep going in and out early in the morning.
Stayed 2 nights in Aug 2025

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jodie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Aug 2025

10/10 Excellent

Amanda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very welcome

We chose the hotel for its proximity to Theatreland, and the ability to have a suite which slept three. Reception was clean and welcoming with complimentary fruit and a glass of prosecco available, and Kayla and Doina were lovely and very helpful. The porters were also very helpful with our luggage. On checking in we were advised that we had been upgraded. This turned out to be two full size beds instead of one bed and a sofa bed. There was also a bottle of prosecco and a welcome card, all of which were greatly appreciated. The room, and the rest of the hotel, were very clean. Beds were comfortable and there was a coffee machine with pods and fruit in the room. All in all a perfect base from which to see a show and explore London. Thank you to all the staff, we will definitely be back!
Junior Suite
Junior Suite
Stayed 1 night in Aug 2025

6/10 Okay

Lisa

Disliked: Staff & service, property conditions & facilities, room comfort

Not as expected

I’ve stayed at this hotel before and usually had a good experience, but this visit was disappointing. Our bathroom flooded and we were given a disabled access room, which had a bright green light that stayed on all night, making it very difficult to sleep. When I mentioned this at checkout, the response I received was just “oh I know, sorry about that” which didn’t feel good enough. A real shame, as I expected better based on my previous stays.
Stayed 1 night in Aug 2025

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel perfectly located in London Wedt end. We were right by the theaters and China town.
Stayed 4 nights in Aug 2025

10/10 Excellent

Bushra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has an excellent location. Walking distance to train station and buses. Hotel staff is extremely nice will stay here again definitely.
Stayed 5 nights in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect
Stayed 1 night in Aug 2025

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wictoria at the front desk was excellent. She greeted us every morning with a bright smile, and always asked how our day was and what our plans were. She always asked if we needed anything, and even surprised us with a bottle of champagne for my birthday! Love the location of this hotel, in the heart of SOHO. Walking distance to many train stations, and all kinds of great food options. The rooms have central air, coffee maker, tea kettle, tons of towels and toiletries for the duration of your stay. They also have an elevator! This was our second time staying here, and would definitely stay here again in the future.
Stayed 6 nights in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Aug 2025

10/10 Excellent

Tom/Cre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice good service but nosey from street traffic and other.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and accommodating! I needed to go on a Zoom meeting and they gave me a room downstairs with excitement wifi speeds.
Stayed 9 nights in Aug 2025

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great if you want to be in the middle of everything. If you’re looking for a quiet area this isn’t it. Great proximity to Piccadilly Circus, the West End and China Town.
Stayed 4 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff
Stayed 2 nights in Aug 2025

4/10 Poor

Gregory, San Diego

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Had a bad experience and ended up moving to a different hotel for the rest of our stay. The night staff was useless. We had an overflowing shower and toilet that wouldn't stop running. The front desk person was on a personal call (we had returned about 15 minutes earlier) and wouldn't answer the phone when we called. ended up walking down to the desk and he was still on the phone. He sent up another person who said would talk to the manager. Came back 15 minutes later to say there were no other rooms available and then confessed there was no manager on duty when pressed. Also no maintenance people after 8:00pm. The morning staff and manager was very apologetic and attempted to make good on the situation by moving us to a suite etc but we had already booked a new place. They did refund the remaining nights and credited for half the first night. They did their best to address the situation which I appreciated but we already had a new place booked and weren't going to stay. We may give them a try on our next visit as they offered up discounts and upgrades to make up for the issues.
Stayed 3 nights in Jul 2025

10/10 Excellent

Alana

Stayed 2 nights in Aug 2025

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 1 night in Jul 2025