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West Street by Aeria Apartments

Property class: 3.5
3.5-star apartment near Leicester Square

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Photo gallery for West Street by Aeria Apartments

A modern apartment with a kitchen, dining area, and living room. It features a glass dining table, a black sofa, and a large window with blinds.
A modern kitchen with white cabinets, a dining table with chairs, and a large window with blinds.
A modern kitchen with a dining area, featuring a glass table, grey chairs, and a painting of a cityscape.
A building with a clock on the corner, a sign reading "THE IVY," and a street sign indicating "WEST STREET WZ2."
A modern bedroom with a bed, bedside table, and a window with blinds.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi

Explore the area

View in a map
36-38 West St, London, England, WC2H 9NB
  • Place, Theatreland
    ‪1 min walk‬
  • Place, Charing Cross Road
    ‪1 min walk‬
  • Place, Shaftesbury Avenue
    ‪1 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪75 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

A modern kitchen with white cabinets, a stainless steel microwave, and a built-in oven. There is a grey sofa with blue and multicolored pillows, a small round table with two chairs, and a potted plant on the table.

Apartment, 1 Bedroom

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 2 Bedrooms

A modern apartment with a kitchen, dining area, and living room. It features a glass dining table, a black sofa, and a large window with blinds.

Apartment, 2 Bedrooms

  • 63 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

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About the area

London

London City Centre stay.Within a 10-minute walk of this London City Centre apartment, you'll find Leicester Square and Oxford Street. Piccadilly Circus and Trafalgar Square are also within half a mile (1 km).
View more Apartments in LondonOpens in a new window

What's nearby

  • Theatreland - 1 min walk - 0.0 km
  • Charing Cross Road - 1 min walk - 0.0 km
  • Shaftesbury Avenue - 1 min walk - 0.0 km
  • Palace Theatre London - 1 min walk - 0.0 km
  • Old Compton St - 1 min walk - 0.1 km

Getting around

  • Leicester Square Underground Station - 4 min walk
  • Tottenham Court Road Station - 6 min walk
  • London City Airport (LCY) - 45 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Apple Butter Cafe - ‬2 min walk
  • ‪WatchHouse - ‬2 min walk
  • ‪Wingstop Cambridge Circus - ‬1 min walk
  • ‪The Cambridge - ‬1 min walk

About this property

West Street by Aeria Apartments

3.5-star apartment near Leicester Square
West Street by Aeria Apartments offers its guests laundry facilities. The front desk is open around the clock.

This 3.5-star London apartment is smoke free.

  • 7 guestrooms or units
  • Self-service laundry
  • No smoking on site
West Street by Aeria Apartments offers 7 accommodations with washers/dryers and safes. Each accommodation is individually furnished. Accommodations at this 3.5-star apartment have kitchens with refrigerators, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This London apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include coffee/tea makers and irons/ironing boards.

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  • Washer
  • Dryer
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Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • No onsite parking available

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Smoking not allowed

Services and conveniences

  • Iron/ironing board
  • Safe

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 7 units
  • Individually furnished

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 500 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. The property is professionally cleaned.

Property is also known as

West By Aeria Apartments
West Street by Q Apartments
West Street by Aeria Apartments London
West Street by Aeria Apartments Apartment
West Street by Aeria Apartments Apartment London

Frequently asked questions

How close is West Street by Aeria Apartments to the airport?

West Street by Aeria Apartments is 8.9 mi (45-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

Does West Street by Aeria Apartments have an airport shuttle?

Airport shuttle services are not available at West Street by Aeria Apartments.

Does West Street by Aeria Apartments offer free breakfast?

West Street by Aeria Apartments does not offer free breakfast.

Is there a casino at West Street by Aeria Apartments?

No, there is no casino at this apartment.

What time is check-in at West Street by Aeria Apartments?

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM.

Is there free parking at West Street by Aeria Apartments?

Free parking is not available at this apartment.

Does West Street by Aeria Apartments have a pool?

West Street by Aeria Apartments does not have a pool.

Does West Street by Aeria Apartments have a spa?

There are no spa services available at this apartment.

How close is West Street by Aeria Apartments to downtown London?

West Street by Aeria Apartments is 0.4 mi away from London.

West Street by Aeria Apartments Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 15 out of 36 reviews
Rating 8 - Good. 12 out of 36 reviews
Rating 6 - Okay. 4 out of 36 reviews
Rating 4 - Poor. 2 out of 36 reviews
Rating 2 - Terrible. 3 out of 36 reviews

9.0/10

Cleanliness

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Good location, big space and walking distance to a lot of things. Could get noisy at night but we expected it
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Brilliant and convenient
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and warm with all required amenities.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
excellent location and lovely apartment - there is a bit of noise from street, but not too much to sleep or more than to be expected from such a central location. Will aim to stay again.
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication
We were informed 2 days before check in (for the second time on this trip which leads me to think that perhaps it is a premeditated ploy on behalf of property owners?) that our centrally located apartment had a maintenance issue and they needed to offer us an alternative. The alternative was in Fitzrovia, further out that we would have liked but it was in a fabulous area with lots of shops and restaurants, was very spacious, very clean and modern and overall was high end and beautiful.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, communication
Great apartment, perfect location for theatres and Covent Garden, lovely to have a comfortable apparentment with TV and lounge area and kitchen, as opposed to just a hotel room. And at a good price for central London. Only negative was the heat of the apartment, we couldn't see how to turn off the underfloor heating which made the flat, and bathroom in particular, incredibly hot. Would 100% stay again if this minor problem was resolved.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, communication
Disliked: Amenities
On a loud and dirty side street, so be prepared to hear street noises like loud cars and drunk people
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Great location, really central, good size apartment, great kitchen and living space, 2 bathrooms is a real plus. Easy access to tube, main sites are walkable. Other apartments in this building are in better condition, plug socket hanging out of the wall and wifi is not reliable. Overall a good stay,
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect west end location for theatre or otherwise. Take ear plugs though as noise finished 2am and starts 4am with bins being emptied. Only fault
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was fine. Nothing to complain about.
Stayed 4 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
Excellent location at end of Shaftesbury Avenue so right in the heart of soho and theatre land. The only issue is noise. You do need to take earplugs with you as there are constant sirens and bins and bottles crashing from 5am However if you can sleep through that it’s perfect
Stayed 2 nights in Feb 2025
Verified review

6/10 Okay

Liked: Cleanliness, communication
Disliked: Amenities
The location was good, however, very noisy most of the night. Also, I think for what we paid per night the amenities could have been better, such as coffee for each day of our stay. Also, as there was a sleeper sofa, there should have been linens for it. We were unable to use the oven as it started smoking right away.
Stayed 7 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location, nice big apartment, good to have 2 bathrooms. perfect for a holiday but not for work, the wifi doesn't work, not even enough to stream the TV, you get a glimpse every now and then but it's weak and doesn't stay on. Pub next door can be noisy but you are in central London, take ear plugs
Stayed 2 nights in Oct 2024
Verified review

2/10 Terrible

Disliked: Communication
Booked me into a different place without bothering to tell me. So I was stranded on the wrong side of town in the middle of the night, unable to get into the place I had originally booked.
Stayed 4 nights in Jun 2025
Verified review

6/10 Okay

Liked: Cleanliness, room comfort

Beware early checkin required 20 pound per hour

While this property is close to everything the checking was a scam they advised the room was ready by asked for 20 pounds per hour due to not having any storage and there are 68 stairs to get up and down with heavy suitcases. This is my 4th place of stay and would be the lesser of my favourite due to the scam of getting more money out of tourist. I have 6 more places of stay here in London before all the reviews are done and dusted.
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
It's in a very convenient place. You can walk to quite some famous places. It's clean and has a good kitchen. I give it a 4 star for 2 reasons. In the night, it is a little bit noisy as the bars around seem only close around 1:30am to 2:00am and having some music playing. If you're a light sleeper like me, it can be an issue. It may also be an issue of the room we stayed only. They only provide tea and coffee for a day. If you stay there longer, you may need to prepare some yourself.
Stayed 7 nights in Apr 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Room comfort

No heat, No internet, No TV. - avoid in winter

No heat, no internet, no TV. Attempted to stay there Feb 5th 2025 but when we arrived, the underfloor heating did not work. After spending hours in WhatsApp chat, they pushed us to other properties in a non-desired part of London (not as central). This happened two days in a row. We left. It was 14 C (58 F) inside or lower. Extra difficult to contact property as a virtual dead zone for cellular (4g/5g) and on property internet (cell based) at best was 6mb down/0.2mb up by one window only. TV using same internet was glitchy/unusable. As it was so cold, the non working towel warmers were just a bonus. Great location, but a bit noisy, probably ok in spring to fall, but avoid in winter and be aware of cell/internet limitations. Customer support once reached did try to fix, but eventually refunded our money and we went elsewhere.
As hot as it got
Stayed 4 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, communication

Perfect condition, top location, hard beds

Immaculately clean, spacious and uncluttered, the 2-bed apartment I stayed in was as neutral as you could possibly wish for. Entirely white and grey, it had no features in it that could possibly offend. Don’t expect character and you won’t be disappointed! It’s excellently located just off Shaftesbury Avenue, which is perfect for shopping, theatres, sightseeing etc. with everything you could possibly need within an 5-10 min walk. The flat has secondary glazing and is fairly quiet despite its proximity to the busy street. Kitchen facilities are decent and everything in the flat seemed to work, though the Wi-Fi was occasionally intermittent. Shower pressure is fine. These were cold days, so the underfloor heating was very welcome. Only two things I could possibly fault. Venetian blinds in the bedrooms were poor at blocking out light, so beware if you need complete darkness to sleep. But most annoyingly, the two double beds varied from hard to rock hard. This might suit some, or be bearable for a couple of nights, but I wouldn’t take an extended stay if you’re used to a softer mattress.
Stayed 3 nights in Nov 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, communication
BEWARE - THIS IS A SCAM OPERATION. You rent the property via Expedia but ti gain entry you must put a deposit via the Q West. electronic link. The link rejected ALL of credit cards including the one I had just used to pay Expedia. I attempted multiple times, had them resend the link several times, etc - always the same result. I asked the company to take my credit card info over the phone, they refused “for my protection.” I tried then to cancel the reservation since I couldn’t get in, they refused - insisting it only be cancelled via Expedia. CLled Expedia WHO WOULD DO NOTHING TO HELP ME SO EXPEDIA ID PART OF THE SCAM. Expedia claims that they cannot cancel the reservation- it has to be done directly via QWest. My Advice: DO NOT RENT FROM Q WEST. Frankly, I think Expedia is equally culpable here so DO NOT USE EXPEDIA, they will not stand behind their customer, are impossible to contact (no 800 number), and WILL NOT HELP YOU.
Stayed 3 nights in Oct 2022
Verified review

2/10 Terrible

Ingen varmt vann i leiligheten før natt til dagen vi skulle reise hjem av vårt 3 netters opphold. Kontaktet husverten uten at det ble løst. Fikk først instrukser om hvordan vi på eenghånd kunne prøeve å rstartet varmtvannsberederen på kvelden den siste dagen. I tilleg var rommen esktrem lytte så søvn var ikke mulig.
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities, communication
On nous change d’appartement 3 jours avant le début du séjour, soit disant on nous Upgrade, pas du tout, on se retrouve hyper loin comparé à ce qu’on avait réservé. On demande un late check out de 1h pour le dérangement, qui est refusé, dernière fois ces établissements, il vas falloir être un peut plus commerçants. on nous prend pour des imbeciles.
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Excelente

Extraordinaria ubicación, muy buen apartamento.
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
I will like to summit to comment to improve. TO whom should I send
Stayed 4 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in May 2025