For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within a 10-minute walk of this Downtown Los Angeles hotel, you'll find Staples Center and Los Angeles Convention Center. Also, University of Southern California is within 3 miles (5 km) and Dodger Stadium is within 6 miles (10 km).
Business services
This hotel features 2 bars/lounges, a poolside bar, and a restaurant. Traveling on business? Take advantage of the 12 conference rooms, 24-hour business center, and valet parking. Enjoy the outdoor pool and perks like free WiFi.
Free WiFi, comfy beds
The 350 soundproofed guestrooms offer free WiFi and comfy beds. Other amenities include MP3 docks, refrigerators, and LED TVs with digital channels.
from C$236
Room, Accessible, Non Smoking (2 Bed, Mobil Roll Shwr)
Hotel Indigo Los Angeles Downtown, an IHG Hotel ratings based on 17 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hotel Indigo Los Angeles Downtown, an IHG Hotel
Everyone (2)Couples (9)Family (6)
5 out of 5
Outstanding guest services and really nice rooms but tge service truly takes it
Posted by a verified traveller on 1 Jun. 2021
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Comment from Hotel Management
1 Jun. 2021
by AC
Thank you for staying with us! We are pleased to know that you enjoy the customer service experience!
5 out of 5
Neighborhood had many homeless, which by itself would have been OK. But not sure about rest of neighborhood and safety.
Posted by a verified traveller on 16 May 2021
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Comment from Hotel Management
16 May 2021
by KR
Thank you so much for your 5 out of 5 review. We are thrilled you enjoyed your stay overall- despite the area and the transients. We hope you will consider us again when you're in the DTLA area.
5 out of 5
I absolutely love the hotel the staff was nice and courteous the rooms are beautiful no complaints at all.
Posted by a verified traveller on 29 Apr. 2021
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Comment from Hotel Management
30 Apr. 2021
by KR
Thank you so much for your 5 out of 5 review. We are thrilled that you enjoyed your stay with us! Our staff will really appreciate your kind words. We hope you visit us again when you're in the DTLA area.
5 out of 5
Posted by a verified traveller on 8 Mar. 2021
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Comment from Hotel Management
21 Mar. 2021
by KR
Thank you so much for your 5 out of 5 review. We are thrilled you enjoyed your stay with us! Please visit us again when you're in the DTLA area!
3 out of 5
I didn’t like the fact that we didn’t have microwaves in the rooms. There was apparently a wait list for microwaves because apparently some people where staying at the hotel for months and they had priority over the microwave, (so now I got to eat cold food, like really). then there was no parking near by. No overnight parking. The parking lots near by close early and you can’t even leave you car there over night. If you do, you end paying the parking lot extra money just for keeping your car overnight. Instead of getting a king size bed I got stuck in room with two double beds because they were booked.. The showers could be better, they need bigger shower heads and harder pressure.. I felt like I was in a sprinkler bathing.. smh..
Posted by JJ, from East Orange, NJ on 7 Dec. 2020
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Comment from Hotel Management
7 Dec. 2020
by Nicky W - Manager on Duty
Dear JJ,
Thank you for staying with us recently, and also for taking the time to share feedback regarding your overall experience including additional amenities such as microwave available on first-come-first-serve basis, Valet parking services for overnight parking on-site, and our available guestroom conditions. We apologize that we did not provide you with an experience that met your expectations as our brand is unique with different kind of hotel's amenities , and we would be grateful for the opportunity to apologize personally to you. At Hotel Indigo, we strive to make each stay as pleasant and comfortable as possible, and we will use your comments to improve our service quality and coach our team in order to provide a better experience in the future.
We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments, and if we can be of assistance to you, please contact our Manager on Duty directly.
3 out of 5
Posted by a verified traveller on 15 Sep. 2020
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Comment from Hotel Management
17 Sep. 2020
by Nicky W - Manager on Duty
Thank you for your candid review regarding your recent visit with us. We regret that we could not make your experience very memorable for a five-star rating but we are currently in the process of improving our services as well as enhancing our Hotel's offerings. We hope you can visit us again when you travel to Los Angeles area to show you that your dissatisfaction was an exception.
5 out of 5
Very clean and beautiful. Professional and so much better than what it shows in pictures.
Posted by J, from New york on 10 Sep. 2020
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Comment from Hotel Management
10 Sep. 2020
by KR
Hello J,
Thank you so much for your 5 out of 5 review. We are very thrilled that you enjoyed the rooms and your overall stay! We hope to welcome you back again soon.
4 out of 5
Beautiful views of downtown Los Angeles.
Nice 18 floor lounge.
Didn't like the $50 parking.
Posted by Murph, from Los Angeles on 25 Feb. 2020
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Comment from Hotel Management
25 Feb. 2020
by KR
Thank you for providing your feedback during your recent stay with us! We're sorry about the parking fee- unfortunately it is a third party company.
5 out of 5
I love this hotel!! Staff was greet and rooms are always clean!
Posted by Shar, from Delaware on 22 Oct. 2019
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Comment from Hotel Management
22 Oct. 2019
by Mina Le - Front Office Supervisor
Thank you Shar for rating Hotel Indigo a five star! We are glad you enjoyed your stay and we really appreciate the feedback. We hope to see you again in the future on your next visit!
5 out of 5
Beautiful hotel. Super helpful staff. Comfortable bed.
Only negative is that the sheets are a little scratchy!
Posted by a verified traveller on 21 Oct. 2019
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Comment from Hotel Management
21 Oct. 2019
by Mina Le - Front Office Supervisor
Thank you so much for taking time review your stay with us. We really appreciate the feedback. We are glad you find our hotel beautiful and our staff were helpful. We hope on your next visit, we will make it a more perfect stay thanks to your comments.
About the Hotel Indigo Los Angeles Downtown, an IHG Hotel
Hotel Indigo Los Angeles Downtown, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 3850 square feet (358 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Hotel Indigo Los Angeles Downtown, an IHG Hotel. For a fee, parking is available. This 4.5-star Los Angeles hotel is smoke free.
1 building
350 guestrooms or units
18 levels
2 bars or lounges
3850 sq ft of conference space
358 sq m of conference space
Built in 2017
Dining venue
Bar by the pool
Deli
Cabanas by the pool (free)
Poolside lounge chairs
Umbrellas for the pool
Charging station for electric cars
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Outdoor picnic space
Television in lobby
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Soundproofed rooms
Snack bar/deli
Laundry facilities
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Train station: Los Angeles Union Station (3.7 km / 2.3 mi)
Metro station: 7th Street - Metro Center Station (0.7 km / 0.5 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Hotel Indigo Los Angeles Downtown, an IHG Hotel offers 350 accommodations with MP3 docking stations and safes. Pillowtop beds feature down comforters and premium bedding. 43-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Los Angeles hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Pillowtop beds
MP3 dock
In-room dining (limited hours)
LED television
Digital channels
Premium channels
Refrigerator
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Down blanket
Shower
Rollaway beds (surcharge)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Hair dryer
Safe
Designer toiletries
Telephone
Iron and ironing board
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
Metropole Bar + Kitchen - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
18 Social - This rooftop bar specializes in local cuisine and serves light fare only. Happy hour is offered. Open daily.
In Room Dining - This restaurant serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Check-in time ends at 2:00 AM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for USD 45.0 per day.
Cribs (infant beds) are available for USD 40.0 per day.
Pet Policy
Pets: USD 35 per pet, per stay, plus a deposit of USD 35.00 per stay
Only dogs are allowed
Food and water bowls are available
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is not available
Reservation might be required for some facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Property follows sanitization practices of COVID-19 Guidelines (CDC)
Fees
Guests will be asked to pay the following charges at the property:
Breakage deposit: USD 100.00 per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 15 and USD 30 for adults, USD 10 and USD 20 for children (approximately)
Covered valet parking fee: USD 47 per night (in/out privileges)
Pet deposit: USD 35.00 per stay
Pet fee: USD 35 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability, amount varies)
Late check-in fee for check-in between noon and 4:00 PM (amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
Crib (infant bed) fee: USD 40.0 per day
Rollaway bed fee: USD 45.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Indigo Los Angeles Downtown
Hotel Indigo Los Angeles Downtown
Hotel Indigo Los Angeles Downtown, an IHG Hotel Hotel
Hotel Indigo Los Angeles Downtown, an IHG Hotel Los Angeles
You should know
The seasonal pool will open in January and close in March.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
