In shopping district.You'll be within half a mile (1 km) of West Towne Mall and 2 miles (3 km) of University Research Park with a stay here. Also, Vitense Golfland is within 2 miles (3 km) and Hilldale Shopping Center is within 6 miles (10 km).
What's nearby
West Towne Mall - 5 min walk - 0.5 km
Hilldale Shopping Center - 7 min drive - 6.0 km
University of Wisconsin-Madison - 9 min drive - 7.8 km
Camp Randall Stadium - 10 min drive - 9.3 km
Henry Vilas Zoo - 11 min drive - 8.6 km
Getting around
Madison Station - 16 min drive
Dane County Regional Airport (MSN) - 27 min drive
Restaurants
Chick-fil-A - 11 min walk
McDonald's - 7 min walk
The Cheesecake Factory - 10 min walk
Dave & Buster's - 11 min walk
Olive Garden - 14 min walk
About this property
Best Western West Towne Suites
Hotel near West Towne Mall in Madison
There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. An area shuttle within 15 miles and a bus station shuttle are available for a fee. A fitness center, a library, and multilingual staff are also featured at the business-friendly Best Western West Towne Suites. Self parking is free.
98 guestrooms or units
2 levels
Cooked-to-order breakfast (free)
Deli
Charging station for electric cars
Business center (24 hours)
Coffee in lobby
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Library
Fireplace in lobby
Television in lobby
ATM
Elevator
Microwave in a common area
Water dispenser
Best Western West Towne Suites offers 98 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 25-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.
This Madison hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.
Available in some public areas: Free WiFi and wired internet
Parking and transportation
Electric car charging station on site
Area shuttle (surcharge) up to 15 mi
Bus station shuttle (surcharge)
Free self parking on site
Free RV/bus/truck parking on site
Wheelchair-accessible parking and van parking available
Food and drink
Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
Coffee and tea in common areas
Snack bar/deli
Things to do
Gym
Library
TV in common areas
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Elevator
Lever door handles
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible van parking
Room amenities
Entertainment
25-inch LCD TV with premium cable channels
Bedroom
Blackout drapes
Pillowtop mattress
Premium bedding
Rollaway/extra bed (surcharge)
Bathroom
Free toiletries
Hair dryer
Private bathroom
Towels provided
Food and drink
Coffee/tea maker
Microwave
Refrigerator
More
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Free local calls
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Phone
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets: USD 35 per accommodation (varies based on length of stay), plus a deposit of USD 150 per stay
Only dogs are allowed
Maximum 2 (weight limit: 80 lbs per pet)
Service animals are exempt from fees
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for USD 10.0 per night.
Property payment types
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet deposit: USD 150 per stay
Pet fee: USD 35 per accommodation (varies based on length of stay)
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 10.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
We should mention
Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property is also known as
Best Western West Towne
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Best Western West Towne Suites Hotel Madison
Best Western West Towne Suites Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
This hotel was clean and had all the amenities we wanted and was within walking distance of the mall. The front desk personnel were very nice. The poor rating has to do with noise. The occupants above our room were making so much noise past midnight that we were not able to sleep. I did alert the staff, and they said they would take care of it. I'm not sure if they actually contacted the people, but the noise continued. Finally, I requested another room, and the staff were very accommodating and said we could leave our things in our first room and sleep in the second one. I understand that the hotel cannot predict who is going to make noise, but, the hotel had empty rooms, and it would have been nice not to have anyone above us if that was possible, which it was.
it is nice they have a cook to order breakfast, but on the card they give you for it, they only give you ONE choice of eggs (w/spicy potatoes), french toast, or pancakes. All served with choice of bacon or chicken sausage. they have other items like toast, bagels, muffins and a few cereals. Coffee and juice. It was an average stay for one night. I didn't like that they charged my card $50 as a damage deposit. I haven't been to a hotel in a long time that did that.
A clean hotel that's conveniently located. The hot breakfast, made to order breakfast is a good perk and pet friendliness is a definite plus. Beds and bedding were alright and the room was reasonably appointed. The pet policy could be spelled out - we have stayed at hotels that charge a nightly fee and those that don't. The fee here was a bit high given the room rate (almost 35%). Overall decent option in the Madison area.
Ram
Stayed 1 night in Mar 2025
8/10 Good
Jennifer
Business traveller
Mar 11, 2025
Liked: Staff & service
For the deal I got on it, it was good, and I would consider staying here again if there was an incredible deal. Not worth paying full price for. An older building, dated. The bed was very comfortable. The bathroom is tiny. The rest of the room was fairly spacious.
I have stayed at this Hotel many times in the past, but have not been there in about a year. The room was fine, but I lowered the rating for two reasons. The coffee at breakfast was watery and so bitter it left an aftertaste that lasted for hours. In the morning when I tried to take a shower, I let the water run for 15 minutes and it was still cold, so I gave up.
The room could have been cleaner, the ceiling had something all over it. The curtains are stained with something. The side door was not locking when you came in, had to pull it closed. Tv was out for 24 hours, however the lobby had tv back sooner. Also putting a family with children on the second floor while having someone there for business below them, not the greatest idea. The running through the room went one until after 10.
The breakfast was nice to have and the staff was courteous. Sadly the room was not cleaned appropriately. The bedsheets had stains and a tear as well as visible dirt and hair in it. People in rooms were smoking and hallways downstairs and upstairs were smokey. We had a king suite and were moved to a standard double queen because of the bedding and the heater was dreadfully loud and clunking all night. Overall not very satisfied with experience.
This hotel is great. Very clean. Excellent breakfast. Excellent customer service. We stayed here last year for our event, this year and will stay again. Highly recommended.
Everything was wonderful! I got in super early and Steve let me check in early which was amazing. Clean room and bathroom. Smelled great. Not a lot of car noise even though it was right by the highway. Close to everything!!