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Best Western West Towne Suites

2.5 star property
Hotel near West Towne Mall in Madison

Choose dates to view prices

Photo gallery for Best Western West Towne Suites

Welcome to Best Western, where a charming entrance sets the tone for a comfortable stay.
Café area with a stainless steel refrigerator, coffee machine, and seating for guests.
Welcome to our reception area, where you can check in and access basic office amenities, including a computer and printer.
Two comfortable beds with white headboards and matching pillows, a nightstand with a lamp, and a framed picture adorn this stylish room.
Relax in a cozy living area with a comfortable sofa, flat-screen TV, and fireplace.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Laundry

Explore the area

Map
650 Grand Canyon Dr, Madison, WI, 53719
  • West Towne Mall
    ‪5 min walk‬
  • University of Wisconsin-Madison
    ‪9 min drive‬
  • Camp Randall Stadium
    ‪10 min drive‬
  • Madison, WI (MSN-Dane County Regional)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Relax in comfort with a large bed, two bedside tables, and two armchairs in this inviting room.

Standard Room, 1 King Bed, Accessible, Bathtub

9.2 out of 10
Wonderful
(17 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Two single beds with white linens and dark headboards, a bedside table and lamp, and a large window with sheer curtains.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(37 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

Relax in a spacious room with a large bed, sofa, and flat-screen TV.

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

8.0 out of 10
Very good
(2 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (Living Room;with Sofabed)

Relax in this stylish room with a flat-screen TV, comfortable sofa, and dining area.

Suite, 1 King Bed, Non Smoking, Kitchenette (Living Room;with Sofabed)

9.2 out of 10
Wonderful
(7 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

Relax in comfort with a large bed, sofa, and flat-screen TV.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

9.0 out of 10
Wonderful
(13 reviews)
  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Two double beds with white linens, flat-screen TV, and a desk area.

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(17 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Relax in comfort with a large bed, bedside tables, and a lamp on each.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(18 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Relax in comfort with a large bed, two bedside tables, and two armchairs in this inviting room.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(48 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Relax in a spacious room with a large bed, sofa, and flat-screen TV.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(42 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Madison

In shopping district.You'll be within half a mile (1 km) of West Towne Mall and 2 miles (3 km) of University Research Park with a stay here. Also, Vitense Golfland is within 2 miles (3 km) and Hilldale Shopping Center is within 6 miles (10 km).

What's nearby

  • West Towne Mall - 5 min walk - 0.5 km
  • Hilldale Shopping Center - 7 min drive - 6.0 km
  • University of Wisconsin-Madison - 9 min drive - 7.8 km
  • Camp Randall Stadium - 10 min drive - 9.3 km
  • Alliant Energy Center - 11 min drive - 13.2 km

Getting around

  • Madison Station - 16 min drive
  • Dane County Regional Airport (MSN) - 27 min drive

Restaurants

  • ‪Chick-fil-A - ‬11 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪The Cheesecake Factory - ‬10 min walk
  • ‪Dave & Buster's - ‬11 min walk
  • ‪Olive Garden - ‬14 min walk

About this property

Best Western West Towne Suites

Hotel near West Towne Mall in Madison
There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. An area shuttle within 15 miles and a bus station shuttle are available for a fee. A fitness center, a library, and multilingual staff are also featured at the business-friendly Best Western West Towne Suites. Self parking is free.
  • 98 guestrooms or units
  • 2 levels
  • Cooked-to-order breakfast (free)
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Library
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Microwave in a common area
  • Water dispenser
Best Western West Towne Suites offers 98 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 25-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

This Madison hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 15 mi
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Library
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 25-inch LCD TV with premium cable channels

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per accommodation (varies based on length of stay), plus a deposit of USD 150 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 35 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western West Towne
Best Western West Towne Suites
Best Western West Towne Suites Hotel
Best Western West Towne Suites Hotel Madison
Best Western West Towne Suites Madison
Best Western Madison
Best Western West Towne Hotel Madison
Madison Best Western
Best West Towne Suites Madison
Best Western West Towne Suites Hotel
Best Western West Towne Suites Madison
Best Western West Towne Suites Hotel Madison

Best Western West Towne Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 666 out of 1170 reviews
Rating 8 - Good. 304 out of 1170 reviews
Rating 6 - Okay. 98 out of 1170 reviews
Rating 4 - Poor. 54 out of 1170 reviews
Rating 2 - Terrible. 48 out of 1170 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John, FRANKLIN

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, comfortable bed, clean and comfortable. The property is just a bit dated but overall a great stay!
Stayed 1 night in Jul 2025

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place I have stayed. I will return!!
Stayed 1 night in May 2025

10/10 Excellent

Jacquelin

Stayed 2 nights in Apr 2025

8/10 Good

Ellene

Stayed 2 nights in May 2025

2/10 Terrible

Rita

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
In spite of requesting a top floor room at booking, we were given a first floor room at checkin. Because it seemed like a slow night based on the number of vehicles on the parking lot, we decided not to make an issue about it. However, shortly after arriving in our room, the herd of elephants in the room above us started making a racket. When we complained to the front desk clerk, we were given several excuses why we couldn't be moved to a new room, no availability which I challenged, then the next excuse was there were no rooms available with 2 queen beds and then when we said we were ok with a king sized bed, it was back to no availability. Otherwise, the stay was fine. Good breakfast, clean rooms, comfortable beds.
Stayed 1 night in May 2025

10/10 Excellent

Tangla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were excellent and clean. The staff was super nice and as I was leaving they were still setting up for breakfast and I wanted a bagel. The staff was exceptionally nice and gave me one of his personal bagels. That’s what I call SUPERB CUSTOMER SERVICE! Thank you again
Stayed 2 nights in May 2025

2/10 Terrible

Stephen

Stayed 4 nights in Apr 2025

10/10 Excellent

Keith

Stayed 1 night in Apr 2025

10/10 Excellent

Dieutrung

Travelled with family and small children
Liked: Amenities
Good👍
Stayed 1 night in May 2025

10/10 Excellent

sarah

Stayed 2 nights in Apr 2025

10/10 Excellent

ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pro- very clean, nice amenities, free order to serve breakfast, spacious, easy to get to, good price Con-a little far from UW Madison campus (18 mins)
Stayed 1 night in May 2025

8/10 Good

Maria Carlyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was the price change from when I booked the hotel to when I actually stayed. It went up a little. But overall, excellent. Staff from the front desk are actually very friendly.
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Quality and price
Stayed 1 night in Apr 2025

8/10 Good

Marcela

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Tommy

Stayed 1 night in Apr 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Sareli

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Azamat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2025

8/10 Good

Tara, Green Bay

Liked: Cleanliness, staff & service, amenities
This is a great hotel with friendly staff, a good location with lots of dining and shopping options nearby. I was in town for a quick night so this was a short trip for me but the hotel had all the amenities I needed/wanted. Check in and out was fast, employees were friendly and helpful and the bed and pillows were very comfy! The room had a very large TV and while the decor was a bit outdated, it was fine. I didn’t have the complimentary breakfast but they do have a nice dining area and free coffee and tea all day/ night. The lobby is nicely appointed and they have a small area to buy soda, energy drinks, juice, water and I think I even saw a pretty decent selection of alcohol. Like most Best Westerns, this was a pretty decent hotel all in all. I would definitely stay here again, should I find myself in the area.
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and service excellent.
Stayed 1 night in Apr 2025

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its the halfway point of our trip, and the second time we stayed here! Comfy clean rooms, excellent staff, and a great breakfast! We will be bacj!
Stayed 1 night in Apr 2025

10/10 Excellent

Cherlynn

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend. I've spent the past 2 weekends at different hotels and the difference was vast. The other one was so loud! You could hear everything in the halls and on the floors above. This one was nice and quiet, even though it was booked to capacity. You get a ticket for breakfast, which you give to the cook and order your choice of pancakes or french toast with bacon or sausage or eggs, potatoes, and choice of meat. Toast, muffins, fruit, and cereal were also available. The rooms were spacious, clean, and comfortable and the desk staff was friendly and helpful. Insider note: it didn't cost much more to book the room that said "multiple beds", so I selected it without taking time to research what it meant. I was pleasantly surprised to find 2 KING sized beds!
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

6/10 Okay

Clementine

Travelled with family
Liked: Staff & service

It was just okay!!

April 11- 14th. This hotel was just okay for our stay of 3 days. Pros: Made to order breakfast, and close to a lot of stores, and restaurants. Cons: There's not a lot of room for a family more than 4. Also on the second day our room didn't get clean. Overall we wouldn't stay again but if your looking for something affordable and close to stores and restaurants I say give it shot to get the experience for yourself.
Stayed 3 nights in Apr 2025

10/10 Excellent

Shannon

Stayed 2 nights in Apr 2025