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4.1 out of 5

"The staff were undeniable curteous. Always a smile, and a gracious greating. The food was ok. The buffets had a lot to choose from. Not impressed wit ... " More

By a verified traveller on Sun 10 Mar 2024

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Hotel Description

4.5-star beachfront property with 3 outdoor pools

Beachfront retreat

A stay at this property places you within half a mile (1 km) of Jamaica Beaches and 3 miles (5 km) of Green Grotto Caves. Cardiff Hall Beach and Ocean View Beach are also within 3 miles (5 km).

All-inclusive

A full-service spa, 6 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Relax with a drink at one of the 4 poolside bars and enjoy free perks like buffet breakfast and free self parking.

Junior Suite, Sea View (Deluxe)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (Deluxe)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Room, Oceanfront (Deluxe)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (Deluxe)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, Sea View (Deluxe)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (Deluxe)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive ratings based on 46 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive

Everyone (14) Couples (19) Family (8)
5 out of 5
The staff were undeniable curteous. Always a smile, and a gracious greating. The food was ok. The buffets had a lot to choose from. Not impressed with the resturant food though. Id go back at some point. The travel part was a real nightmare. Many delays and gate changes mostly on our return flight. Only one beach to swim at, others were too rocky and coraly.

Posted by on 10 Mar. 2024

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Comment from Hotel Management

11 Mar. 2024 by Melissa Burrell

Dear Mr. Denise,We appreciate your feedback about your stay at the hotel.For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.Kind Regard,Melissa BurrellGuest Relations Agent.

3 out of 5
Beautiful property but the app was useless. I signed up for the loyalty program but still had no access to advanced dining reservations. Advanced room choice limited me to one room. Upon arrive, no other option was available. Tried Room Service on the app- it just gave me an error. I exchanged over 10 emails with support to get a change made in my transfer option. Was told it was all set, but the error had not been fixed when we got there. There are a couple times a day (11am) that there are no food choices. I was told to buy a snack in the gift shop. The wine choices are limited to dry only and only one beer choice. Premium wines cannot be bought by the glass or onsite anywhere except at a restaurant. And although it says contactless property, you definitely need cash at shops and some bars, and for deposits on the free water activities. Note that the beach area is not a typical beach area. It's a rocky cove great for snorkeling but you need water shoes. I suppose it's as photographed, but surprising when you get there and see more rocks than ocean. Clean rooms, food was most good, just breakfast was cold and bland. Night entertainment wasn't that great- not like other resorts we've stayed. And by the way- apparently there are "butlers" - we were told that it was the person who took us to or room the first day, but we never saw him again or were given ant way to contact him, so not sure what his role was. Would go back to Jamaica, but not this resort.

Posted by on 7 Mar. 2024

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Comment from Hotel Management

8 Mar. 2024 by Melissa Burrell

Dear Ms. Jennifer,Thank you for your feedback.Our company philosophy focuses on our guest’s complete satisfaction. We sincerely regret we were not able to exceed your expectations as it is clear to us that this experience is not the usual representation that our guests have here.All your observations have been forwarded to the Management of the resort and we hope you will give us another opportunity in the future to host you so that you can enjoy our improve services.Kind Regards,Melissa BurrellGuest Relations Agent.

5 out of 5
The staff was amazing! From the guest experience managers, to the pool servers, housekeepers, restaurant service, all were so engaging and kind! The location of the hotel was also perfect as it was about an hour from Dunns Falls and an hour from the airport. The food options were also excellent with a variety to choose from for dinner reservations. Beautiful ocean views and fun pool activities.

Posted by , from CASA GRANDE on 28 Jan. 2024

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Comment from Hotel Management

29 Jan. 2024 by Online Reputation Coordinator

Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Luxury Runaway Bay.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

3 out of 5
We asked for 2 rooms 4 beds. We got 2 room 2 beds and 2 rolloff cotts. Unacceptable. We didn't get our birthday stuff done until i had to ask twice. We were dropped off on the wrong side. We had to carry our luggage across properly then to our room no one helped. No tour of the property. No one seemed to care if we were there or not. The buffets are not very good. The food wasn't near as good as many other resorts we've been to. The dinner restaurants are Awesome. But the app the hotel uses didn't work so that was hard to get a list of our reservations. The pool opens too late at 9 and closes at 6. That is terrible. We are Adults on the Adults side and still we are treated like children. The bars outside go from 10 to 5 so after that you must go inside to find a drink even soda or juices. Super inconvenient. My experience made me feel embarrassed frustrated and let down. We will NEVER use Bahia anywhere in the world after this trip. It was a 9 thousand dollar mistake.

Posted by on 27 Jan. 2024

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Comment from Hotel Management

29 Jan. 2024 by Online Reputation Coordinator

Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Luxury Runaway Bay, we appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in our overall services. We sincerely apologize for any disappointments faced during your time with us in paradise.May I use this opportunity to thank you again for choosing Bahia Principe Luxury Runaway Bay to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

5 out of 5
The staff were friendly and helpful.

Posted by on 22 Dec. 2023

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Comment from Hotel Management

31 Jan. 2024 by Melissa Burrell

Hello Mercury,Thank you for your comments. We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Best Regards,Melissa Burrell

4 out of 5
The grounds and beach are beautiful. We did have an issue with not having A/C for 3 to 4 days while we were there and one day didn't have running water when we returned from the beach.

Posted by on 20 Dec. 2023

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Comment from Hotel Management

25 Dec. 2023 by Melissa Burrell

Hello Cynthia,We appreciate you taking the timeout to share your comments.Please accept our sincerest apologies for the concerns.Your feedback have been forwarded to the General Management of the resort as the guests satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.Kind Regards,Melissa Burrell

4 out of 5

Posted by on 16 Dec. 2023

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Comment from Hotel Management

16 Dec. 2023 by Online Reputation Coordinator

Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

2 out of 5
When I entered my room upon arrival the bed was made. I had to call cleanings service to come and finish making the bed and cleaning my room.

Posted by on 24 Oct. 2023

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Comment from Hotel Management

25 Oct. 2023 by Melissa Burrell

Hello Alexis,Thank you for your feedback.For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.Thanks for your choice and we hope you give us the opportunity to host you again in the near future.Warmest regards,Melissa Burrell

4 out of 5
I stayed here with my husband and it was a beautiful trip everyone was always willing to help us the food and entertainment was great the only problem I had was that the phone in room didn't work so when we needed anything we had to go to the front desk and that was frustrating. But I will still stay here again because we had so much fun.

Posted by on 27 Sep. 2023

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Comment from Hotel Management

28 Sep. 2023 by Online Reputation Coordinator

Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Luxury Runaway Bay.We are always striving to give our guests the highest quality services, making each moment unforgettably amazing during their time here at our hotel, however we will strive to improve in the areas you mentioned above.Warmest Regards,Kimberly Watson

5 out of 5
We like the ALL inclusive it made it very easy for us. The property, the room was very peaceful and beautiful. The staff was awesome easy to talk too and request any needs i needed. We enjoyed the shows as well. I would Definitely visit again. f

Posted by on 27 Aug. 2023

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Comment from Hotel Management

28 Aug. 2023 by Online Reputation Coordinator

Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Luxury Runaway Bay.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

About the Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive

Location Salt Coppers, Runaway Bay, Saint Ann

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Snorkeling included
  • Kayaking included
  • Sailing included
  • Windsurfing included
  • 24-hour room service
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Tennis rackets not included
  • Tennis lessons not included
  • Onsite entertainment and activities included

Property Features

Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 poolside bars and 5 bars/lounges. Public spaces have free WiFi. This Victorian property also offers outdoor tennis courts, a sauna, and a fitness center. Self parking is free. This 4.5-star Runaway Bay property is smoke free.

  • 525 guestrooms or units
  • 7 levels
  • 4 buildings
  • 6 dining venues
  • 4 bars by the pool
  • 5 bars or lounges
  • Built in 2015
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • 1 conference room
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive offers 525 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Runaway Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Takara - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Picasso - This restaurant specializes in Spanish cuisine and serves dinner only. Reservations are required. Open daily.

Mikado Restaurant - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.

Jazmin Main Restaurant - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Rodizio Las Olas - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Hot stone massage
  • Steam room in spa
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Bahia Principe Luxury Runaway Bay - Adults Only - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Masks are compulsory at the property
  • Food service has been amended for enhanced safety

Hotel Names

  • Luxury Bahia
  • Luxury Bahia Principe All Inclusive
  • Luxury Bahia Principe Runaway Bay
  • Luxury Bahia Principe Runaway Bay All Inclusive Adults Only
  • Luxury Runaway Bay
  • Runaway Bay Luxury Bahia Principe
  • Bahia Principe Luxury Runaway Bay
  • Bahia Principe Luxury Runaway Bay All Inclusive
  • Luxury Bahia Principe Runaway Bay All Inclusive Adults Only
  • Bahia Principe Luxury Runaway Bay Adults Only All Inclusive

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.