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Gaylord Palms Resort & Convention Center

4-star property
6000 West Osceola Parkway, Kissimmee, FL 1-855-887-0424
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4.1 out of 5
Very good!
See all 33 Travelocity Reviews

"I enjoyed the restaurants, the room size, the whole environment of the hotel. I did not like how i could hear everything outside of my room. I did not ... " More

By a verified traveller on Sun 23 May 2021

Points Of Interest

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Hotel Description

Family-friendly 4-star resort near Epcot®

In suburbs

At this Kissimmee resort, you'll be within 3 miles (5 km) of Celebration Golf Club and 6 miles (10 km) of Disney Springs®. Disney's Animal Kingdom® Theme Park and Epcot® are also within 6 miles (10 km).

Free water park, health club

This smoke-free resort features free water park access, a full-service spa, and 6 restaurants. Bring the family and enjoy the lazy river, children's pool, and free theme park shuttle. Enjoy the 3 outdoor pools and perks like free WiFi.

WiFi, refrigerators

The 1416 individually decorated guestrooms offer WiFi and room service. Entertainment options include Smart TVs with cable channels and Netflix, while refrigerators and coffee/tea makers provide the conveniences of home. Housekeeping is available on request.

Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$319* Per night/room 27 Jun. - 28 Jun.

Room, 2 Queen Beds (Emerald Bay, Main Atrium View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, View (Atrium View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, View (Main Atrium View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Emerald Bay)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Emerald Bay)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Gaylord Palms Resort & Convention Center ratings based on 33 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Gaylord Palms Resort & Convention Center

Everyone (24) Family (11)
2 out of 5

Posted by on 16 Feb. 2020

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4 out of 5
I enjoyed the restaurants, the room size, the whole environment of the hotel. I did not like how i could hear everything outside of my room. I did not like the bed it was uncomfortable and squeaked and made a lot of noise.

Posted by on 23 May 2021

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3 out of 5
Very short staffed, room was not ready at checkin 4pm, still not ready at 8pm had to downgrade room to get in. A lot of things closed, one coffee shop long lines. Only. Two hot tubs were actually hot. Had to pay for pool chairs. Food was marginal and very expensive.

Posted by on 23 Mar. 2021

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4 out of 5

Posted by on 14 Mar. 2021

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5 out of 5

Posted by on 1 Mar. 2021

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5 out of 5
Excellent service, great atmosphere and very good food

Posted by on 30 Aug. 2020

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5 out of 5
The only thing i would change is the showerhead. Everything else is fantastic.

Posted by on 26 Jan. 2020

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5 out of 5

Posted by on 5 Jan. 2020

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5 out of 5
So much to do. The construction on the Everglades side woke me up. Did not appreciate that

Posted by on 28 Dec. 2019

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5 out of 5

Posted by on 27 Dec. 2019

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About the Gaylord Palms Resort & Convention Center

Location 6000 West Osceola Parkway, Kissimmee, FL 34746

Property Features

Gaylord Palms Resort & Convention Center offers its guests a full-service spa, a complimentary water park, 3 outdoor swimming pools, and 2 spa tubs. There are 6 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Business amenities include a business center and limo/town car service. Event space at this resort measures 406662 square feet (37780 square meters) and includes a conference center. A children's pool, a health club, and a sauna are also featured at the family-friendly Gaylord Palms Resort & Convention Center. A roundtrip airport shuttle and an area shuttle are available for a fee. Parking is available for a fee. This 4-star Kissimmee resort is smoke free.

  • 1416 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 406662 sq ft of conference space
  • 37780 sq m of conference space
  • Built in 2002
  • Bar by the pool
  • Deli
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Orlando International Airport (MCO) (32.8 km / 20.4 mi)
  • Property shuttles: Free theme park shuttle; airport shuttle and area shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Gaylord Palms Resort & Convention Center offers 1416 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Old Hickory Steakhouse - This steakhouse serves dinner only.

MOOR - This seafood restaurant serves lunch and dinner. Open daily.

Villa de Flora - This family restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, and dinner. A children's menu is available. Open daily.

Wreckers Sports Bar - This sports bar specializes in American cuisine and serves lunch and dinner. Open daily.

SandBar - This family restaurant specializes in American cuisine and serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 18
  • Steam room in spa
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 4 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

All taxes and fees are included in the room rate for any reservation where payment is made at time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 34.35 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Fitness center access
  • Internet access
  • Newspaper
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 25.50 for adults, USD 10.00 and USD 25.50 for children (approximately)
  • Fee for in-room wireless Internet: USD 14.99 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.99 per day (rates may vary)
  • Self parking fee: USD 26 per night (in/out privileges)
  • Valet parking fee: USD 38 per day (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gaylord Palms
  • Gaylord Palms Kissimmee
  • Gaylord Palms Resort
  • Gaylord Palms Resort Kissimmee
  • Palms Gaylord
  • Gaylord Palms Hotel Kissimmee
  • Gaylord Palms Orlando
  • Gaylord Palms Resort Orlando
  • Gaylord Resort
  • Gaylord Palms Resort Orlando
  • Gaylord Palms Orlando
  • Gaylord Palms Resort Convention Center
  • Gaylord Palms Resort & Convention Center Resort
  • Gaylord Palms Resort & Convention Center Kissimmee
  • Gaylord Palms Resort & Convention Center Resort Kissimmee

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.