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4.0 out of 5

"Clean and very close to Disney " More

By a verified traveller on Fri 16 Jul 2021

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Hotel Description

Family-friendly 3-star hotel near Old Town

In entertainment district

You'll find Old Town and Fun Spot America within 2 miles (3 km) of this Kissimmee hotel. Lake Buena Vista Factory Stores and Congo River Golf are also within 2 miles (3 km).

Renovated in 2016

This hotel features an outdoor pool and a 24-hour fitness center. There's fun for all ages with a free kid's club and a playground, and families will appreciate the onsite laundry facilities. There's no skimping on freebies - guests receive free continental breakfast, free WiFi, and free self parking.

Free WiFi, comfy beds

The 170 individually decorated guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with cable channels, and other amenities include refrigerators and minibars.

Design Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$223* Per night/room 5 Sep. - 6 Sep.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Double Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Design Room, 2 Queen Beds, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Magic Moment Resort and Kids Club ratings based on 104 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Magic Moment Resort and Kids Club

Everyone (43) Couples (8) Family (40)
5 out of 5
Clean and very close to Disney

Posted by on 16 Jul. 2021

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Comment from Hotel Management

18 Jul. 2021 by Font Desk department

Thank you for rating us and for providing great comments about our hotel. We always give the best customer service. God Bless you.

4 out of 5

Posted by on 12 Jul. 2021

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Comment from Hotel Management

23 Jul. 2021 by Font Desk department

Dear Guest, Thank you very much for your comments evaluating our resort regarding your recent stay. It has been a real pleasure for us to be your host. We hope to see you soon on your next vacation. God Bless you! Magic Moment customer service team

4 out of 5

Posted by on 10 Jul. 2021

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Comment from Hotel Management

20 Jul. 2021 by Font Desk department

Dear Guest, Thank you very much for your comments evaluating our resort regarding your recent stay. It has been a real pleasure for us to be your host. We hope to see you soon on your next vacation. God Bless you! Magic Moment customer service team

5 out of 5
I like the relaxation section and i've enjoyed the beautiful quotes they post everywhere. I also enjoy the breakfast. Room very clean, confortable bed. I only wish they put some chairs in the room instead of bench

Posted by on 2 Jul. 2021

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Comment from Hotel Management

6 Jul. 2021 by Font Desk department

Thank you for rating us and for providing great comments about our hotel. We always give the best customer service. God Bless you.

1 out of 5
Pool was in bad shape. By 9 am they ran out of certain breakfast plates considering there were only very limited choices to begin with. They messed up our order half of the time and forgot to put items in the bag. We ended up going to IHOP instead. A Deposit was due, but full amount of our stay (actually $8 more) was charged to my credit card several days before the cancellation date and also earlier than previously stated for the deposit due date. At check-in they requested more money and I had to argue and show them all my emails and credit card statement to prove that I already paid the “resort fee” before they admitted that they apparently looked at the wrong screen. We will not visit that place again.

Posted by on 2 Jul. 2021

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Comment from Hotel Management

6 Jul. 2021 by Font Desk department

Thank you for your feedback. We will be addressing your concerns. God Bless you! Best regards, Magic Moment customer service team.

4 out of 5

Posted by on 22 Jun. 2021

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Comment from Hotel Management

6 Jul. 2021 by Font Desk department

Dear Guest, Thank you very much for your comments evaluating our resort regarding your recent stay. It has been a real pleasure for us to be your host. We hope to see you soon on your next vacation. God Bless you! Magic Moment customer service team

4 out of 5
Great playground.Would have liked a room facing playground since reserved a room a month in advance. Microwave pancakes for breakfast were not great.

Posted by on 19 Jun. 2021

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Comment from Hotel Management

20 Jun. 2021 by GM

Dear Guest, Thank you very much for your comments evaluating our resort regarding your recent stay. It has been a real pleasure for us to be your host. We hope to see you soon on your next vacation. God Bless you! Magic Moment customer service team.

5 out of 5
Love the hotel. Very clean. And looked fairly new. Just wish I had a microwave in the room.

Posted by on 13 Jun. 2021

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Comment from Hotel Management

14 Jun. 2021 by KS

Dear guest thank you for rating us and for providing great comments about our hotel. We always give the best customer service. God bless you! Best regards, Palazzo customer service team

3 out of 5
It

Posted by on 18 May 2021

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Comment from Hotel Management

19 May 2021 by gm

Dear guest, thank you for rating us and for your feedback. Thank you and God bless you. Best regards, Palazzo customer service team.

5 out of 5
Great amenities!

Posted by on 17 May 2021

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Comment from Hotel Management

19 May 2021 by gm

Dear Melissa, thank you for rating us and for providing great comments about out hotel. We always give the best customer service. God bless you! Best regards, Magic Moment customer service team.

Property Features

Magic Moment Resort and Kids Club offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. Free breakfast is served daily. Event space at this hotel measures 800 square feet (74 square meters) and includes conference space. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Magic Moment Resort and Kids Club. Self parking is free. A complete renovation of Magic Moment Resort and Kids Club was completed in May 2016. Smoking is allowed in designated areas at this 3-star Kissimmee hotel.

  • 170 guestrooms or units
  • 2 levels
  • 3 buildings
  • 800 sq ft of conference space
  • 74 sq m of conference space
  • Continental breakfast (free)
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Television in lobby
  • ATM
  • Smoking in designated areas
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Orlando International Airport (MCO) (32.4 km / 20.1 mi)
  • Property shuttles: Theme park shuttle
  • Parking: Free self parking

Room Amenities

Magic Moment Resort and Kids Club offers 170 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 39-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Kissimmee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Pillowtop beds
  • Minibar
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property only accepts debit or credit cards and credit cards for all bookings and onsite payments. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • No rollaway/extra beds available
  • No elevators
  • Noise-free rooms not guaranteed
  • Number of children who can stay free - 3
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay
  • Resort fee: USD 14.99 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 35 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Magic Moment Resort Kids Club Kissimmee
  • Magic Moment Kids Kissimmee
  • Magic Moment Resort and Kids Club Hotel
  • Magic Moment Resort and Kids Club Kissimmee
  • Magic Moment Resort and Kids Club Hotel Kissimmee

You should know

  • Pool access available from 9 AM to 10 PM.
  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.