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"I like it was close to fun spot and it has a few pool options for the kids " More

By a verified traveller on Tue 08 Jun 2021

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Hotel Description

Family-friendly 3-star hotel near Fun Spot America

Close to airport

Within a 10-minute walk of the hotel, you'll find Fun Spot America and Old Town. Falcon's Fire Golf Club and Celebration Golf Club are also within 3 miles (5 km).

2 outdoor pools

This smoke-free hotel features 2 outdoor pools, an outdoor tennis court, and a restaurant. Bring the family and enjoy the children's pool, playground, and arcade/game room. Enjoy the 24-hour fitness center and perks like free WiFi and a free shopping center shuttle.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 614 guestrooms offer free WiFi and free wired Internet, as well as TVs. Hair dryers, safes, and ironing boards are also available.

Standard Room, 2 Double Beds (Kids Eat Free - max 2)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$79* Per night/room 27 Jun. - 28 Jun.

Suite, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, 2 Double Beds, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite (Kid's Suite)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Seralago Hotel & Suites Main Gate East ratings based on 60 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Seralago Hotel & Suites Main Gate East

Everyone (16) Couples (10) Family (26)
3 out of 5
I like it was close to fun spot and it has a few pool options for the kids

Posted by on 8 Jun. 2021

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Comment from Hotel Management

18 Jun. 2021 by manager

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments. Sincerely, Seralago Hotel

2 out of 5
Maintenance of the hotel is poor. Room bathroom has rust stains in the tile, the toilet was leaking (we had to call the hotal maintenance to change the flapper as it was completely eroded). Carpet overall was dirty, furniture (desk, cabinets) showed age, scratched, missing parts, damage, etc. The rooms badly need refurbishing and deep cleaning!!!! Not coming back.

Posted by on 27 May 2021

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Comment from Hotel Management

1 Jun. 2021 by manager

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards,

1 out of 5
The first room they put us in was gross. The door was broken and open when we arrived, large stains all over the carpets, bathroom were gross, and we had to basically clean with bleach cleaner before we could do anything. People were selling and using drugs on site at pool area. We will never return!

Posted by on 25 May 2021

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Comment from Hotel Management

1 Jun. 2021 by manager

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards,

1 out of 5
Water was not working The cable wasn't working Alot of hang out in the parking lot The staff was just hanging out I ask for pet friendly room the rugs were so dirty

Posted by on 6 May 2021

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Comment from Hotel Management

21 May 2021 by manager

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

3 out of 5
The are we stayed in was not well kept. The room was not in the best upkeep. The bathroom had mold. The room smelled musty. The main entry door to our room wouldn’t shut all the way.

Posted by on 27 Mar. 2021

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Comment from Hotel Management

29 Mar. 2021 by manager

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

1 out of 5
I had a misfortune of choosing to stay there, I was looking for a descent room to sleep and shower for my family. What I got was a cockroach infested room

Posted by on 26 Mar. 2021

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Comment from Hotel Management

29 Mar. 2021 by manager

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

3 out of 5
Be aware when booking this hotel that the bathroom are dated and gross with mold. The staircase was dirty like it hasn’t been cleaned for sometime. Highlight was the room was facing pool area .The pool area was nice but Jacuzzi area had missing bricks. It was a nice size room but if you have small children prepare not to be able to bath them there. We actually used outside showers at parks before arriving back to the room. I would suggest a older crowd. For the price we paid I didn’t except much .

Posted by on 23 Mar. 2021

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Comment from Hotel Management

29 Mar. 2021 by manager

Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments.

1 out of 5
It was dirty, moldy, rusty didn't look anything like the picture you guys advertise, roaches in the room.

Posted by on 24 Feb. 2021

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Comment from Hotel Management

11 Mar. 2021 by manager

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards,

1 out of 5

Posted by on 22 Feb. 2021

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Comment from Hotel Management

11 Mar. 2021 by manager

Dear Guest, Thank you for taking the time to give us a score on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards,

2 out of 5
Location of the property is great! Everything else not so much. Very dirty, room smelled like mold, bed had dead bed bugs incrusted in the mattress. Would not recommend. We did attend during COVID.

Posted by on 5 Nov. 2020

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Comment from Hotel Management

1 Dec. 2020 by manager

Dear Guest, Thank you for taking the time to write a review on Expedia, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Please accept our deepest apologies for the sub-par experience during your stay. We pride ourselves in providing excellent service and a memorable stay for each of our guests and it saddens us to learn that we failed to do so on this occasion. We hope you’ll visit us again soon, we are confident that you will have an excellent stay. Best Regards,

About the Seralago Hotel & Suites Main Gate East

Location 5678 West Irlo Bronson Memorial Hwy, Kissimmee, FL 34746

Property Features

Seralago Hotel & Suites Main Gate East offers its guests 2 outdoor swimming pools, an outdoor tennis court, a spa tub, and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 1195 square feet (111 square meters) and includes conference space. A children's pool, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Seralago Hotel & Suites Main Gate East. This 3-star Kissimmee hotel is smoke free.

  • 614 guestrooms or units
  • 2 levels
  • 1195 sq ft of conference space
  • 111 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Orlando International Airport (MCO) (33.2 km / 20.6 mi)
  • Property shuttles: Free shopping center shuttle

Room Amenities

Seralago Hotel & Suites Main Gate East offers 614 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Kissimmee hotel provides complimentary wired and wireless Internet access. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Television
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Seralago Hotel & Suites Main Gate East has a restaurant serving breakfast, lunch, and dinner.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 AM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 10:00 AM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 10 per accommodation, per night
  • Maximum 2 per room (weight limit: 40 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • No elevators
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Resort fee: USD 9.00 per accommodation, per night

The resort fee includes:

  • Internet access
  • Phone calls
  • Parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 10 per person (approximately)
  • Pet fee: USD 10 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Seralago
  • Seralago Hotel Main Gate
  • Seralago Hotel Main Gate East
  • Seralago Main Gate
  • Seralago Main Gate East
  • Seralago Hotel Kissimmee
  • Seralago Kissimmee
  • Seralago Hotel Main Gate East Kissimmee
  • Seralago Main Gate East Kissimmee
  • Seralago & Suites Main Gate
  • Seralago Hotel & Suites Main Gate East Hotel
  • Seralago Hotel & Suites Main Gate East Kissimmee
  • Seralago Hotel & Suites Main Gate East Hotel Kissimmee

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.