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"This resort was nice.The beach could have been kept up better , and the pool area could have been cleaned more but overall the property is good.
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More
Within a 5-minute walk of the property, you'll find Playa Nacascolo and Playa Huevos. Also, Playa Jícaro is within half a mile (1 km) and Marina Papagayo is within 2 miles (3 km).
All-inclusive
A full-service spa, 7 restaurants, and an outdoor pool are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like buffet breakfast and valet parking.
Free WiFi, flat-screen TVs
The 292 guestrooms feature free WiFi, flat-screen TVs with satellite channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. Balconies or patios, 24-hour room service, and premium bedding are also available.
Planet Hollywood Beach Resort Costa Rica - All Inclusive ratings based on 9 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Planet Hollywood Beach Resort Costa Rica - All Inclusive
Everyone (5)Couples (2)
4 out of 5
This resort was nice.The beach could have been kept up better , and the pool area could have been cleaned more but overall the property is good.
Posted by AutumnV, from PA on 22 Jul. 2020
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Comment from Hotel Management
23 Jul. 2020
by Online Communications Manager
Dear guest
We would like to extend our thanks for your visit.
Hoping to receive you again at Planet Hollywood Beach Resort Costa Rica.
Pura vida!
5 out of 5
Posted by a verified traveller on 29 Sep. 2019
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Comment from Hotel Management
30 Sep. 2019
by Planet Hollywood Beach Resort Costa Rica
Thank you very much for taking the time to review our property.
3 out of 5
This is a beautiful property with very friendly employees. The room was very nice and comfortable.
The pool closes at 7:00 PM each day, all restaurants are closed by 10:00 PM. Only the burger joint is open at 11:00 AM for lunch otherwise you wait until 12:30 PM for some others to open. If you are doing excursions you will miss lunch most days. Not a lot of activities at the resort and it is very remote so it is very expensive to leave the property for personal excursions. The beach area is not pretty at all. The sand is very dark and dirty. I wouldn't stay here again.
Posted by a verified traveller on 25 Jul. 2019
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Comment from Hotel Management
29 Jul. 2019
by Planet Hollywood Beach Resort Costa Rica
We would like to thank you for choosing us and sharing your experience, even though we have not been able to meet your expectations. Your comments are very important to us and it is through them that we have the opportunity to improve
5 out of 5
We loved how well maintained the property is. It just opened last September but was a remodel of a previous resort. Star class was well worth it. Pablo was our personal concierge and made sure our stay and activities went off without a hitch.
Posted by a verified traveller on 9 Jun. 2019
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Comment from Hotel Management
9 Jun. 2019
by Planet Hollywood Beach Resort Costa Rica
Thank you for giving us the opportunity to host you and for your kind review about our resort. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a PH-fabulous stay.
5 out of 5
Posted by a verified traveller on 24 May 2019
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Comment from Hotel Management
24 May 2019
by Planet Hollywood Beach Resort Costa Rica
Thank you very much for taking the time to review our property
5 out of 5
Pros: The Food was excellent. East's Sushi and rolls were basic but the quality was top notch. The So Cal buffet breakfast was amazing.
Also the dinner they cooked fresh fish, steaks and Lambchops on the grill. Gusto and Tex Mex by the pool was great for lunch. Fresh Salmon, SeaBass on the grill everyday.
Drinks and Pool service was great. Crown Royal, Absolute no problem.
Cons: Someone isolated to the resort. No Cab service and shuttle is $35. each way min. Rent a car if you want to explore around. Watch the Insurance, must buy the rental car companies. The insurance offer on Travelocity is no good enough. If you want Rainforest excursions, stay a night or two around Arenal Volcano, 3.5 hrs each way from PH resort. It is hot and dry around this area.
Posted by Jason on 7 Apr. 2019
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Comment from Hotel Management
8 Apr. 2019
by Planet Hollywood Beach Resort Costa Rica
Thank you for giving us the opportunity to host you and for your kind review about our resort. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a PH-fabulous stay.
4 out of 5
The hotel staff members at check in and were nice and professional upon arrival and throughout the stay. The resort was beautiful and positioned well with great views of the Peninsula. At times the reaort had a heavy sewage smell. The music that was played at the resort throughout the day was boring. We expected a more lively and fun tone during the day. Most of the music was in Spanish - very little American music. Service at the restaurants was below average every time 3 x per day. The service while dining was slow and you would only see the waiter after sitting for atleast 10 minutes and then once the meal was delivered. No service other than that.
The tours were exceptional and the staff dealing with those tasks were as well.
Posted by a verified traveller on 6 Jan. 2019
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Comment from Hotel Management
12 Mar. 2019
by Community Manager
Dear Guest
Thank you for your preference and above all for your feedback, it will be taken into account as they are our main improvement tool. We are pleased to know that you enjoyed our facilities and activities. I hope it gives us the opportunity to host you again in the near future and allow us to make you live a great experience.
Sunny Regards
5 out of 5
Very nice Hotel - went over Thanksgiving break and had a great time. Not overcrowded - so we felt very well taken care of.
Posted by Nancy, from Nebraska on 26 Nov. 2018
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Comment from Hotel Management
28 Nov. 2018
by kvelasquez
Good afternoon.
Thank you for your comments we would like to see you in our resort very soon.
Best regards,
4 out of 5
Nice hotel brand new so still working out a few kinks. Wait times in the restaurants can be a little bit better. During down Season not all the restaurants are open every day so some days the staff we’re not sure which restaurant was open. All the stuff for very friendly and very respectful. The beach is not very large the water is very sandy And not the crystal clear blue if some of the other beaches. The food was delicious and the drinks were delicious. We went on a deep-sea fishing trip and brought back some Mahi and Tuna And the chef even cooked it for us it was delicious
Posted by a verified traveller on 13 Oct. 2018
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Comment from Hotel Management
13 Oct. 2018
by Jonathan Iriarte
Greetings from PH Costa Rica,
We are pleased for choosing Planet Hollywood Beach Resort Costa Rica as a destination for your past vacations, thank you for letting us know such a detailed information about your stay.
We do our best to make feel our guests like stars, following the highest standards of quality and service. We regret to know that our restaurant staff did not apply the standards and professionalism that characterize us. We have shared your impressions with the departments involved. Thank you for your feedback, that makes us improve!
We hope to have you soon for a spectacular stay next time at Planet Hollywood Beach Resort Costa Rica.
About the Planet Hollywood Beach Resort Costa Rica - All Inclusive
Planet Hollywood Beach Resort Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Planet Hollywood Beach Resort Costa Rica - All Inclusive offers its guests a full-service spa, an outdoor pool, and a health club. There are 7 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces. A children's pool, a terrace, and a complimentary children's club are also featured at the family-friendly Planet Hollywood Beach Resort Costa Rica - All Inclusive. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Papagayo property.
292 guestrooms or units
7 dining venues
3 bars or lounges
Built in 2018
Buffet breakfast (free)
Bar on the beach
Bar by the pool
Coffee shop
Kid's club (free)
Poolside lounge chairs
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Beauty salon
Television in lobby
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Outdoor pool
Children's pool
Free WiFi
Children's club (free)
Laundry facilities
Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: Daniel Oduber Intl. Airport (LIR) (31.7 km / 19.7 mi)
Parking: Free valet parking and self parking
Room Amenities
Planet Hollywood Beach Resort Costa Rica - All Inclusive offers 292 accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This Papagayo property provides complimentary wireless Internet access. Business-friendly amenities include phones along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony or patio
Stocked minibar (select free items)
In-room dining (24 hours)
Flat-screen television
Satellite channels
Coffee maker
Luxury bedding
Bathtub or shower
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
International calls (free)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
So Cal Gourmet Food - This restaurant specializes in international cuisine.
East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine. Open daily.
Sunset Strip Steakhouse - This steakhouse specializes in local cuisine. Open daily.
Blue Star Tex-Mex Cantina - This restaurant specializes in Tex-Mex cuisine. Open daily.
Gusto Italian Trattoria - This restaurant specializes in Italian cuisine. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 7
Manicures and pedicures
Hydrotherapy treatments
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
This property doesn't offer after-hours check-in. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Pet Policy
Pets and service animals are not allowed at Planet Hollywood Beach Resort Costa Rica - All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings. The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
Service animals not allowed
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Hotel Names
Planet Hollywood Beach Resort Costa Rica All Inclusive Papagayo
Planet Hollywood Beach Resort Costa Rica All Inclusive
Planet Hollywood Beach Costa Rica All Inclusive Papagayo
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
