Hotel Riu Guanacaste - All Inclusive

3.5 star property
All-inclusive beachfront property with 6 outdoor pools

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Photo gallery for Hotel Riu Guanacaste - All Inclusive

Aerial view
Creator video
Aerial view
Aerial view
7 bars/lounges, 3 swim-up bars, poolside bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Sardinal de Carrillo, Playa Matapalo, Sardinal, Guanacaste
  • Place, Playa Matapalo
    ‪6 min walk‬
  • Place, Diamante Eco Adventure Park
    ‪6 min walk‬
  • Place, Coco Beach
    ‪58 min drive‬
  • Airport, Liberia (LIR-Daniel Oduber Intl.)
    ‪94 min drive‬

Room options

Double Room (L)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (E)

8.0 out of 10
Very good
(1 review)
  • 29 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Sea View (L)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Superior Room (E)

  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (ROH | C)

8.8 out of 10
Excellent
(17 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Superior Double Room (C)

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Ocean View (C)

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Suite, 2 Bedrooms (C)

10.0 out of 10
Exceptional
(1 review)
  • 72 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (U)

  • 72 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, Garden View (L)

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (L)

  • 71 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Standard Room, Ocean View (E)

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms (U)

  • 31 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Superior Double Room, 2 Bedrooms (U)

  • 29 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room, Connecting Rooms (ROH | C)

  • 30 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Double Room, Connecting Rooms (C)

  • 30 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Garden View (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Deluxe Room (U)

  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (U)

7.4 out of 10
Good
(3 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | U)

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | U)

  • 57 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (L)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (L)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | L)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | L)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (C)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (C)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | C)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | C)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Garden View (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Pool View (B2C-US)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room (B2C-US)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms, Pool View (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Double Room (Swim up | U)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (U)

  • Sleeps 2
  • 1 King Bed

Family Room (& Friends | U)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room, Garden View (& Friends | U)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Double Room (Swim up | B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room, Garden View (& Friends | B2C-US)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Family Room (& Friends | B2C-US)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room (ROH | Kid Free | C)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Superior Double Room ( Kid Free | C)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (Swim up | C)

  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (C)

  • Sleeps 2
  • 1 King Bed

Family Room (& Friends | C)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room, Garden View (& Friends | C)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Double Room (Swim up | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Family Room, Garden View (& Friends | B2C-CA)

  • Sleeps 5
  • 1 King Bed

Family Room (& Friends | B2C-CA)

  • Sleeps 5
  • 1 King Bed

Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

Superior Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Room, Garden View (& Friends | L)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room (& Friends | L)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Double Room (Swim up | L)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (L)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (E)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Deluxe Room (E)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (E)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | E)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | E)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Standard Double Room, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Superior Double Room, 2 Bedrooms (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Family Room, Garden View (& Friends | E)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room (& Friends | E)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Double Room (Swim up | E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • Sleeps 2
  • 1 King Bed

Family Room -5 guests-

  • 72 sq m
  • Sleeps 5

Room Standard

  • 31 sq m
  • Sleeps 4

Double Room Standard with Garden View

  • 31 sq m
  • Sleeps 4

Double Room Standard with Sea View

  • 31 sq m
  • Sleeps 4

Room Standard

  • 38 sq m
  • Sleeps 3

Room Standard with Pool View

  • 38 sq m
  • Sleeps 3

Family Room -5 guests- Superior

  • 58 sq m
  • Sleeps 5

Family Room -5 guests- Superior with Pool View

  • 58 sq m
  • Sleeps 5

Superior Room (U)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Standard Room, Ocean View (U)

7.6 out of 10
Good
(44 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (U)

7.8 out of 10
Good
(169 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

About the area

El Ocotal

On the beach.Your stay at this Sardinal property places you within a 10-minute walk of Diamante Eco Adventure Park and Playa Matapalo. Haras del Mar Equestrian Center is within 3 miles (5 km) and Bahia Pez Vela Beach is within 9 miles (15 km).

What's nearby

  • Playa Matapalo - 6 min walk - 0.6 km
  • Diamante Eco Adventure Park - 6 min walk - 0.6 km
  • Playa Hermosa - 56 min drive - 26.8 km
  • Coco Beach - 58 min drive - 27.2 km
  • Playa Potrero - 61 min drive - 20.5 km

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 53 min drive

Restaurants

  • ‪Sports Bar - ‬9 min walk
  • ‪Restaurante Liberia - ‬9 min walk
  • ‪Restaurante Ocotal - ‬9 min walk
  • ‪Coconut Pool Bar - ‬8 min walk
  • ‪Restaurante La Toscana - ‬9 min walk

About this property

Hotel Riu Guanacaste - All Inclusive

All-inclusive beachfront property with 6 outdoor pools
Hotel Riu Guanacaste - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Guanacaste - All Inclusive, you'll find a full-service spa, a complimentary water park, and 6 outdoor swimming pools. There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 7 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a health club, and a nightclub are also featured at the family-friendly Hotel Riu Guanacaste - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Sardinal property.

  • 1 building
  • 1041 guestrooms or units
  • 6 levels
  • 7 dining venues
  • 3 swim-up bars
  • 7 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Hotel Riu Guanacaste - All Inclusive offers 1041 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sardinal property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Renova Spa has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Property amenities

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Free water park access
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 swim-up bars
  • 7 bars/lounges
  • 7 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Health club
  • Indoor tennis court
  • Kayaking
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Guanacaste - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Guanacaste
Guanacaste All Inclusive
Guanacaste Riu
Riu Guanacaste
Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive El Ocotal
Riu Guanacaste El Ocotal
Hotel Riu Guanacaste All Inclusive El Ocotal
Hotel Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive All-inclusive property El Ocotal
Riu Guanacaste All Inclusive All-inclusive property
Riu Guanacaste Inclusive Ocot
Riu Guanacaste All Inclusive
Hotel Riu Guanacaste - All Inclusive Sardinal
Hotel Riu Guanacaste - All Inclusive All-inclusive property

Hotel Riu Guanacaste - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 150 out of 282 reviews
Rating 8 - Good. 65 out of 282 reviews
Rating 6 - Okay. 38 out of 282 reviews
Rating 4 - Poor. 19 out of 282 reviews
Rating 2 - Terrible. 10 out of 282 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Kimberly

Liked: Cleanliness, property conditions & facilities
The room was very clean and the ac was so cold at night! From check-in to bartenders to check out, I can literally say Costa Rica has amazing people working at their hotels. The drinks and the atmosphere was so welcoming. I traveled alone to this hotel for 5 days and definitely feel it wasn’t enough.
Stayed 4 nights in Feb 2026

8/10 Good

Irina

Stayed 7 nights in Dec 2025

8/10 Good

Lourdes

Stayed 6 nights in Jan 2026

6/10 Okay

Sukhdev

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Food can be improved. Food Labels were not correct. Specialize restaurants were just copy of the mai buffet. They could be La carts. Otherwise everything was good. Zero star for food.
Stayed 3 nights in Jan 2026

4/10 Poor

Natallia

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
At the first when we checked in we came in to the room the tv was on and it had very bad reception. We placed a complaint every day while our stay and the problem was never fixed. At the second when we checked in at the reception desk we were told that the restaurants for dinner are first come first served, but it was absolutely not. Every restaurant made a waiting list for dinner which makes absolutely nonsense people line up at 5pm before restaurants open and make a waiting list. because it was full list for the night and you can’t get in any restaurant for dinner. If there is no reservation needed it shouldn’t be a waiting list nether. We were very upset about it. The third thing is there is no where to wash your hands and no sanitizers before you set at the table at any restaurant. Another thing was our room smell like sewerage at all times for some reason. When we make reservations for our trip the resort rated as 5 star in my opinion it doesn’t stay nowhere near 5 star.
Stayed 10 nights in Jan 2026

10/10 Excellent

Jennie Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2026

4/10 Poor

Augusto

Liked: Cleanliness, amenities
Disliked: Staff & service
A lot of things need to improve, starting with the way the hotel differentiates guests who booked directly with them and through third parties such as hotels.com. It doesn’t make much sense that they offer an airport shuttle for direct bookings only. Room was good but not great specially for the price paid. The fridge and the A/C were super noisy and the TV was garbage (watching TV in the room was like going through a Time Machine, the definition looked like from a 30 year old TV). The staff were want the best either, I was literally woken up at 0700 in the morning with a knocking in my door asking if I wanted the room cleaned. Also the cleaning personnel are super loud when preparing the day. They chat super loudly in the hotel corridors, we were woken up by them most of the days before 0700. Food is also another very negative point. It’s not good and I even got food poisoned the last day. I’ve even tried to contact the hotel lobby several times without success. The only positive I found from this stay was the hotel amenities. The beach is also nice but it’s not well kept by the hotel. I understand it’s public but it would be nice for the hotel to clean the trash created by their guests or pack up their sun beds. Also having a life guard on duty would be a nice touch. I’m not giving it a 1 star because the amenities and bars were actually good.
Stayed 3 nights in Jan 2026

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable rooms, attentive staff, fun party pool.
Stayed 7 nights in Dec 2025

10/10 Excellent

Rashodney

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great Staff
Stayed 4 nights in Jan 2026

10/10 Excellent

Ricky C

Liked: Cleanliness, amenities, property conditions & facilities
Yes, everything great
Stayed 3 nights in Jan 2026

6/10 Okay

Raymond

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was Ok. Front staff was no help
Stayed 7 nights in Jan 2026

2/10 Terrible

Maria L

Stayed 6 nights in Dec 2025

8/10 Good

Nichole

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful grounds, clean room
Stayed 6 nights in Jan 2026

10/10 Excellent

Mary, LaSalle

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful relaxing place.
Stayed 7 nights in Jan 2026

6/10 Okay

Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Worst staff in 20+ years of going to all-inclusive resorts. Not sure if it’s a training issue, or if the staff simply don’t care. Never refilling beverages, or even saying “hello”. Same related to servicing the rooms. Some days there was no service, some days just switch towels/tp, but floors were not cleaned. In general, service was inconsistent and incomplete everywhere around the resort (rooms, restaurants, gym, pool). Food was very average. If you want to eat at the steak house, you need to wait in line since 5pm, for a 6pm opening. A little ridiculous… why not reserve ahead of time? And again, food is average, and service very poor. One good thing is that the staff enforced smoking rules, and didn’t allow kids in the pool bar (inside the pool). This allowed for a more pleasing experience around the pool bar. Not overcrowded! It’s a public beach, and the vendors were “right there” at the entrance. Lots of them. They were not pushy, but they for sure obstructed the nice view and definitely affected the vibe. Unfortunately I would not go back there and wouldn’t recommend it. There are way better places at better prices elsewhere.
Stayed 8 nights in Dec 2025

6/10 Okay

Adelina

Liked: Cleanliness, property conditions & facilities, room comfort
Majority of the staff were super helpful and friendly. We were not able to access any tv channels or streaming in our room. The food was mediocre. We were told there was one restaurant open 24 hours but when we tried to get brunch at 11am, they only served alcohol and coffee. There are no food options available between 10:30 am and 12 pm. The Wi-Fi worked intermittently. The pools were nice and our room was clean.
Stayed 4 nights in Dec 2025

8/10 Good

Amanda Jane

Travelled with family
Liked: Amenities, property conditions & facilities
The room was not great even though it was renovated. It had a very bad sewage smell it was a little unbearable at first, but we got used to it unfortunately. I told the front desk and they did nothing i was a little upset that they didn’t do anything. I had to go back a second time to let them know and they wanted to move me to another room this was on the four day, which was very inconvenient because everything else at the resort was fantastic other than the long lines for the restaurants we tried some of the restaurants, but to be honest with you the main buffet was better. They had more selection and the same stuff you’d get in the restaurant so nothing special there. The beach is absolutely fabulous. The entertainment was very good. The staff was wonderful. The pools were amazing. The resort itself is one of the best even though there was a few hiccups you can’t have perfect.
Stayed 7 nights in Dec 2025

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Super clean. Great staff. Beautiful resort. Food was plentiful but just ok- good
Stayed 4 nights in Jan 2026

4/10 Poor

Aleya Egypt

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The food was horrible.. my stomach was upset each time I ate. The floors in the hotel room needs to be cleaned properly, it was so dirty. Also the shower was stopped up after each shower.
Stayed 4 nights in Jan 2026

8/10 Good

Undrea

Liked: Cleanliness, amenities, property conditions & facilities
The resort was clean. I really enjoyed the Friday night neon party. Beach access, however the beach chairs were dirty. Several restaurants onsite. However, you need to go early for dinner to several restaurants to obtain seating. Staff were professional and friendly. Several pools and water park access are great options for family. Very close to Diamente Ecopark.
Stayed 4 nights in Jan 2026

10/10 Excellent

Dror

Stayed 3 nights in Dec 2025

10/10 Excellent

Vadym

Stayed 6 nights in Dec 2025

8/10 Good

Kristen, Marion

Stayed 6 nights in Dec 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great.
Stayed 4 nights in Nov 2025

4/10 Poor

Ronald

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Overall, we had a good experience, but the check‑in process was rough. They had someone working their first day, and nothing about the hotel was explained. We ended up having to go back to the front desk multiple times for basic things like Wi‑Fi information and directions. The room had a slight smell, and the toilet was a bit unusual, but the convenience of being so close to the beautiful beach made up for a lot. The night entertainment was enjoyable, and we really liked the show. My biggest issue was the food situation and the long, inefficient wait times. It felt like we wasted valuable vacation time just trying to get on a list for reservations hours later. I’ve never experienced anything like that, and there really should be a better system. Honestly, the best meal I had was the grilled chicken at Pepe’s. Also, it was surprising that name‑brand liquor was only available at one bar. For the money spent I guess it was what you pay for.
Stayed 4 nights in Dec 2025