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Desk person wasn’t very pleasant. Probably because it was after midnight when I arrived

When we arrived at hotel, no other guest were there and parking lot was empty. I went to front desk whe my family stayedbin car to wait for check in instructions. There was no one at front desk. I waited 3 or 4 minutes and then started to poke around. I noticwd a small sign saying use phone in lobby to call for assistance. Did not really want to use hamdset due to coivid, but picked it up and it just rang. I hung up and called again, finally the front desk lady came up and nodded to me to hold and went to feont deak to talk to a guest on phone. No worries! I waited again patiently. This conversation took at least 10 to 15 min. Chatting all about the local attractions while i stood there. Finally qith out much of an apology she then motioned me over, at this time my husband came in wondering what took so long. We got our keys and asked about the free breakfast that was advertisednon their website and she told u there was none due to covid. Once again i get it but then up date your website. My husband ask her to ask manager to update website as we were disappointed. Once again, fine, i get it. Finally after aleast 30 mins we get to our room. Keys do not work. For real. We all tey them lots of different ways to make sure. We go down to front desk. Ninone is there again. This time i yell hello!? She come up and we will her we cant get in. Sbe brings us up open door and we arw about to walk in and room is a mess. Pizza box on floor, beds a mess.

My only comment would be is that I ordered a bacon cheese burger and there was a long brown hair wrapped around the bacon and the bacon itself was either so over done or old that it wasn’t edible. Loved the room though!

Very welcoming and fast check in. Arrived late Christmas night and left earl next morning.