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The Phoenician, a Luxury Collection Resort, Scottsdale

5.0 star property
Family-friendly 5-star hotel near Scottsdale Fashion Square

Choose dates to view prices

Photo gallery for The Phoenician, a Luxury Collection Resort, Scottsdale

Relax by the pool surrounded by palm trees and comfortable seating options.
Relax in style with wicker chairs and sofas, surrounded by palm trees and a mountainous landscape.
Relax by the serene waterfall and pool surrounded by lush greenery and palm trees.
Relax in our spacious lobby with a plush sofa, glass-top coffee table, and elegant chandelier.
Enjoy freshly baked goods and pastries at our central counter, surrounded by cozy seating areas.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot tub
  • Parking available

Explore the area

Map
6000 E Camelback Rd, Paradise Valley, AZ, 85251
  • Scottsdale Fashion Square
    ‪19 min walk‬
  • Phoenix Zoo
    ‪11 min drive‬
  • Camelback Mountain
    ‪13 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Relax in this stylish room with two single beds, a flat-screen TV, and a comfortable seating area.

Deluxe Room, 2 Double Beds, Non Smoking

  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Enjoy a comfortable stay in this spacious room featuring a large bed, desk, and television, with a garden view through the sliding glass door.

Deluxe Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Two large beds with white linens and blue headboards, a wooden bench, and a desk with a lamp, offer a comfortable retreat with a view of palm trees from the large window and balcony.

Deluxe Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 56 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Relax in comfort with a large bed, desk, and balcony offering a scenic view of the surrounding landscape.

Deluxe Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Pool View

Enjoy a comfortable stay in this spacious room featuring a large bed, desk, and television, with a garden view through the sliding glass door.

Suite, 1 Bedroom, Non Smoking, Pool View

  • 107 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Pool View

Relax in a spacious room with a large window offering a view of palm trees and the ocean.

Suite, 1 Bedroom, Non Smoking, Pool View

  • 111 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Mountain View

Relax on the patio surrounded by a lush lawn and a majestic tree, with a mountain view.

Room, 2 Double Beds, Non Smoking, Mountain View

  • 49 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Non Smoking, Pool View

Relax in a spacious room with a large bed, sofa, and bench, offering a view of palm trees and the sky.

Grand Room, 1 King Bed, Non Smoking, Pool View

7.8 out of 10
Good
(15 reviews)
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Non Smoking

Two large beds with white linens and blue headboards, a flat-screen TV, and a wooden dresser with a mirror.

Superior Room, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(14 reviews)
  • 599 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Relax in comfort with a large bed, bedside table, and desk, set amidst a serene atmosphere.

Superior Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(24 reviews)
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Two large beds with white linens and blue headboards, a flat-screen TV, and a wooden dresser with a mirror.

Superior Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Kitchenette (Kitchenette)

Enjoy a comfortable stay in this spacious room featuring a large bed, desk, and television, with a garden view through the sliding glass door.

Suite, 1 Bedroom, Non Smoking, Kitchenette (Kitchenette)

  • 107 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Kitchenette (Pool View)

Enjoy a comfortable stay in this spacious room featuring a large bed, desk, and television, with a garden view through the sliding glass door.

Suite, 1 Bedroom, Non Smoking, Kitchenette (Pool View)

  • 107 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Enjoy a comfortable stay in this spacious room featuring a large bed, desk, and television, with a garden view through the sliding glass door.

Suite, 1 Bedroom, Non Smoking

  • 107 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Relax in comfort with a large bed, desk, and balcony offering a scenic view of the surrounding landscape.

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Relax in comfort with a large bed, desk, and balcony offering a scenic view of the surrounding landscape.

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Hearing Accessible)

Relax in comfort with a large bed, bedside table, and desk, set amidst a serene atmosphere.

Superior Room, 1 King Bed (Hearing Accessible)

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Hearing Accessible)

Two large beds with white linens and blue headboards, a wooden bench, and a desk with a lamp, offer a comfortable retreat with a view of palm trees from the large window and balcony.

Deluxe Room, 2 Queen Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Relax in comfort with a large bed, desk, and balcony offering a scenic view of the surrounding landscape.

Deluxe Room, 1 King Bed (Hearing Accessible)

  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds (Hearing Accessible)

Two large beds with white linens and blue headboards, a flat-screen TV, and a wooden dresser with a mirror.

Superior Room, 2 Queen Beds (Hearing Accessible)

  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Relax in comfort with a large bed, bedside table, and desk, set amidst a serene atmosphere.

Superior Room, 1 King Bed (Mobility Accessible, Transfer Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Two large beds with white linens and blue headboards, a flat-screen TV, and a wooden dresser with a mirror.

Superior Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds (Mobility Accessible, Transfer Shower)

Two large beds with white linens and blue headboards, a flat-screen TV, and a wooden dresser with a mirror.

Superior Room, 2 Queen Beds (Mobility Accessible, Transfer Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Relax in comfort with a large bed, desk, and balcony offering a scenic view of the surrounding landscape.

Deluxe Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Relax in comfort with a large bed, desk, and balcony offering a scenic view of the surrounding landscape.

Deluxe Room, 1 King Bed (Mobility Accessible, Transfer Shower)

  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Mountain View

Relax on the patio surrounded by a lush lawn and a majestic tree, with a mountain view.

Room, 1 King Bed, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • 49 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Double Beds, Non Smoking, Pool View

Relax in this stylish room with two single beds, a flat-screen TV, and a comfortable seating area.

Grand Room, 2 Double Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Non Smoking, Pool View

Enjoy a comfortable stay in this spacious room featuring a large bed, desk, and television, with a garden view through the sliding glass door.

Grand Room, 1 King Bed, Non Smoking, Pool View

8.0 out of 10
Very good
(1 review)
  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Relax in a spacious room with a large bed, sofa, and armchairs, offering a view of palm trees.

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Non Smoking, Pool View

Two large beds with white linens and blue headboards, a wooden bench, and a desk with a lamp, offer a comfortable retreat with a view of palm trees from the large window and balcony.

Grand Room, 2 Queen Beds, Non Smoking, Pool View

9.8 out of 10
Exceptional
(7 reviews)
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Two large beds with matching headboards, a desk, and a bench, set amidst a clean and minimalist design.

Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 60 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking

Relax in a spacious room with a seating area, dining table, and balcony offering mountain views.

Presidential Suite, 2 Bedrooms, Non Smoking

  • 372 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Relax in a spacious room with a comfortable seating area, desk, and large window offering a view of lush greenery.

Executive Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 111 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Paradise Valley

In suburbs.You'll find Scottsdale Fashion Square and Scottsdale Waterfront within 2 miles (3 km) of this hotel. Western Spirit: Scottsdale's Museum of the West and Camelback Mountain are also within 3 miles (5 km).

What's nearby

  • Scottsdale Fashion Square - 19 min walk - 1.6 km
  • Scottsdale Waterfront - 3 min drive - 3.1 km
  • Desert Botanical Garden - 8 min drive - 6.8 km
  • Phoenix Zoo - 11 min drive - 9.8 km
  • Camelback Mountain - 13 min drive - 3.0 km

Getting around

  • Priest Dr - Washington Station - 11 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 20 min drive

Restaurants

  • ‪Fashion Square Food Court - ‬3 min drive
  • ‪Kona Grill - Scottsdale - ‬4 min drive
  • ‪Five Guys - ‬4 min drive
  • ‪Ebar - ‬4 min drive
  • ‪Nespresso Boutique - ‬4 min drive

About this property

The Phoenician, a Luxury Collection Resort, Scottsdale

Family-friendly 5-star hotel near Scottsdale Fashion Square
As a guest of The Phoenician, a Luxury Collection Resort, Scottsdale, you'll find a full-service spa, a golf course, and 9 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

Business amenities include a business center, 40 meeting rooms, and limo/town car service. Event space at this hotel measures 3655 square feet (340 square meters) and includes a conference center. A children's pool, a hot tub, and a sauna are also featured at the luxury The Phoenician, a Luxury Collection Resort, Scottsdale. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Paradise Valley hotel.

  • 585 guestrooms or units
  • 5 levels
  • 3655 sq ft of conference space
  • 340 sq m of conference space
  • Built in 1988
  • Deli
  • Kid's club (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
The Phoenician, a Luxury Collection Resort, Scottsdale offers 585 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Paradise Valley hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 24 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English

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Property amenities

Family friendly

  • 9 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period)

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (USD 28 per night)
  • Valet parking on site (USD 40 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 10 outdoor tennis courts
  • 18-hole golf course
  • 24-hour pool access
  • 9 outdoor pools
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Full-service spa
  • Games
  • Golf
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Hot tub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Elevator (42 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink (34 inches high)
  • Low-height door lock
  • Low-height view port in door
  • Pool hoist on site
  • Raised toilet seat (18 inches high)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (27 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch LED TV with premium cable channels
  • Netflix
  • Pay movies
  • Streaming services

Bedroom

  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 1:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 6 2025 to October 25 2025 (dates subject to change):
  • Golf course
  • Recreation facilities

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 56.54 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 28 per night
  • Valet parking fee: USD 40 per night
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property uses solar energy. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access is available 24-hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Phoenician
Phoenician Hotel
Phoenician Hotel Scottsdale
Phoenician Scottsdale
The Phoenician Hotel Scottsdale
The Phoenician, Scottsdale Hotel Scottsdale
Phoenician Luxury Collection Resort Scottsdale
Phoenician Luxury Collection Resort
Phoenician Luxury Collection Scottsdale
Phoenician Luxury Collection
Phoenician Hotel Scottsdale
The Phoenician Hotel Scottsdale
The Phoenician
The Phoenician a Luxury Collection Resort Scottsdale

The Phoenician, a Luxury Collection Resort, Scottsdale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 666 out of 1002 reviews
Rating 8 - Good. 201 out of 1002 reviews
Rating 6 - Okay. 79 out of 1002 reviews
Rating 4 - Poor. 32 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

MARIA, Guaymas

Stayed 2 nights in Jun 2025

8/10 Good

Rachel, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
They have a Beautiful property, pool area with excellent maintained landscape. The woman who came for nightly turn down service (asking if need more towels, take out the trash, more water bottles) provided great service and was very sweet the week I was there. Housekeeping was inconsistent although saw them in my hallway each day I was leaving my room in the morning for the day cleaning nearby rooms. Cleaned my room only two of the four days I was there. Last night the woman tried to come clean after 6:30pm in the evening. I said no as at that point I was checking out the next day and made no sense.
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing & all the employed are soooo nice. Gilbert at Mowry & Cotton went above & beyond for us
Stayed 2 nights in May 2025

2/10 Terrible

RIKIN

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not a luxury resort this is more like a upscale 3 star. kid play areas were closed for technical maintenance.
Stayed 2 nights in Apr 2025

8/10 Good

MELISSA

Travelled with family
Liked: Cleanliness, staff & service
The valet, room service and pool were great. Check in was not super friendly, knowledgeable about dining options or overly concerned. The pool chairs need an upgrade, they were dirty, and the Drybar wasnt open. One of the weirdest things was that we had to take our own luggage to our room in a $1000/night hotel and there were stairs and curbs and no ramps.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mandy

Stayed 1 night in Apr 2025

10/10 Excellent

Dalan

Stayed 2 nights in Apr 2025

6/10 Okay

Monica

Liked: Staff & service, amenities, property conditions & facilities
We had an overall lovely stay at the Phoenician. The staff and valet were friendly. The pool staff and spa was wonderful. Breakfast Buffett is great but only on high volume days is it available. The rooms are outdated including bathroom facilities. Not in keeping with the updated lobby and main facilities . For the price I paid considering it’s 5star plus this was disappointing. The grounds and accessibility to the city is perfect. Try to book spa treatments on a weekday it is at a slightly lower price point. Fitness center and golf facilities great. Resort fee $50 a day . This included tennis pickle ball and some fitness classes but no fees applicable to golf . This also seems like an unexpected surcharge .
Stayed 4 nights in Apr 2025

10/10 Excellent

john

Stayed 3 nights in Apr 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very attentive and kind, but very noisy after events and their clean up, do not get a room adjacent to the "east lawn" post clean up for an event went until 4 am, you will not get any sleep
Stayed 4 nights in Apr 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A beautiful resort with great service

All services are quick and reliable. Whether it is food and drinks at the pool or room service or a request for extra towels , everything is there as quickly as possible. The food is excellent. I had breakfast, lunch and dinner there at least once daily. The food is well seasoned and tasty.
Stayed 7 nights in Apr 2025

10/10 Excellent

Santral

Stayed 8 nights in Mar 2025

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We go to the Phoenician every year and love the service, the amenities and dining options
Stayed 3 nights in Apr 2025

10/10 Excellent

Yvette, Philadelphia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Staff and service were excellent!
Stayed 1 night in Apr 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Watch out for larger groups!

We love the property and have visited over a dozen times. This trip was with my three brothers and wives and we made plans in January. Roughly a week before our visit, I received a call telling me, "a group has reserved the cabanas and we can't fulfill your reservation. We're moving you to the family pool". We made our reservations almost three months in advance and didn't want to be in the family area with children (we have 9 of our own between the four families). I think it's really "bush-league" to move us a week out when we're planning 12 room nights over the three days. We ended up at the Family pool at a discount but this wasn't about the money, it was about respecting your guests (my wife is Titanium level, my brothers and I are also Bonvoy elite levels). As I told the woman who called, in addition to playing golf, dining, reserving the cabanas and so many other things, we spent a lot of money there and would have likely chosen another resort back in January if we were told there weren't any cabanas. Not sure the decision is one that Bonvoy corporate would understand.
Stayed 3 nights in Apr 2025

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Lively happy hour with music in the lobby. Onsite steakhouse was good but food/drink in the lobby not so much. Central location close to lots of restaurants.
Stayed 3 nights in Jan 2025

10/10 Excellent

barbara

Stayed 2 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Mar 2025

8/10 Good

Jill

Stayed 1 night in Feb 2025

8/10 Good

Jill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view! Friendly staff! Food mediocre.
Stayed 2 nights in Feb 2025

8/10 Good

Tammi

Stayed 4 nights in Jan 2025

8/10 Good

Craig M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Tom

Travelled with group
Stayed 3 nights in Feb 2025

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025