2/10 Terrible
Maigan
Travelled with family and small children
7 Apr 2024
Disliked: Staff & service, amenities, property conditions & facilities
We booked 2 rooms and requested adjoining rooms ahead of time. We get to the property and get told they don’t have 2 rooms on our reservation and also that we had too many people for the one room they did have so we’d have to pay extra to get a larger room. Then after informing them that we will cancel our trip and go home they magically find our second room and tell us that the rooms are adjoining and everything is fine. But it wasn’t fine, I go to sign the forms and notice the floors not only are not adjoining but they’re not even located on the same floor of the building (ones bottom floor and the other is top floor) we explain that this isn’t doable for us and try to leave again. The manager decides he’s going to ‘upgrade us for only $20 more’ to a suite. We agree and pay the extra. Once we get upstairs we find out that we were not given a suite, we were given one of the rooms they told us we had too many people for and we were charged for both rooms, plus the extra. Nothing was fixed, nothing was solved, we ended up paying almost $400 for 2 adults and 4 kids to stay in one tiny room. Extremely dissatisfied, irritated, and will now be spending the next business day disputing charges with my back once we get home.
Maigan
Stayed 1 night in Apr 2024