"Trouble checking in had to pay extra due to a mistake by agent. Had my son as 8 years old for the flight but 2 years old at the hotel. Had to pay juni ... " More

By a verified traveller on Tue 10 Jul 2018

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Hotel Description

4-star all-inclusive property near Camarones Beach, connected to a shopping center

Beachfront retreat

At this Colonia 5 de Diciembre property, you'll be within a 5-minute walk of Camarones Beach and Teatro Vallarta. Malecon is 0.6 mi (1 km) away.

All-inclusive

A full-service spa, 3 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at one of the 2 poolside bars and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, LED TVs

The 234 guestrooms boast modern comforts like LED TVs with digital channels, along with free WiFi. Other amenities include 24-hour room service, minibars, and coffee/tea makers.

Resort Room King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$227 per night

Honeymoon Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room Ocean View Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Resort Room Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Honeymoon Suite Romantic Escape

Bed Count 1 King Bed Maximum Occupancy 2 Max

Buenaventura Grand Hotel & Great Moments - All Inclusive ratings based on 45 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Buenaventura Grand Hotel & Great Moments - All Inclusive

Everyone (22) Couples (1) Students (1) Family (2)
5 out of 5

Amazing Hotel

Our stay at this hotel was fantastic! We received welcome drinks, and a thoughtful goodbye cake. The staff at this hotel was nice and friendly. They truly made us feel welcome into the country and especially at the hotel. The hotel's location was great, right close to the downtown. The food was delicious; there were many choices and the food was different everyday. This hotel provided great entertainment at night and during the day, everything from karaoke to bike riding! Everything was clean;the rooms and the rest of the hotel. We truly enjoyed our stay and I'd recommend this place to anyone seeking a comfortable and welcoming hotel to spend a vacation in. We would and will defenitely come back here again!

Posted by , from Canada on 28 Jul. 2017

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Comment from Hotel Management

14 Aug. 2017 by Eidel Ramos Torres

Dear Marius, Thank you for your review. Your pictures are georgeus. We are impressed about the quality of them. It is a real priviledge to receive comments like yours, it makes feel so satisfied. We work hard to provide our best to all our guests. We always thank our customers for letting us know about their experience, which is a great source of motivation and improvement for our staff. We will share it with them. We would be very pleased to have you back with us, so feel free to contact us for your future stay. Best regards, Eidel Ramos Torres, General Manager

4 out of 5
Beautiful grounds and very close to the Malecón and shopping. The food was great but did not like that they aren’t always open in the buffet restaurant at least. And that they open kind of late, for you to eat breakfast before going on the excursions. The beds were comfortable and room were clean. Would go back.

Posted by on 4 Jun. 2019

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Comment from Hotel Management

4 Jun. 2019 by GM

Dear guest, We thank you for choosing to spend your vacation with us, and we are glad to know you enjoyed your stay. It is also a privilege to be able to receive your feedback, and your help continue improving ourselves, to offer an excellent service to all of our visitors. We hope to have you back at Buenaventura Grand Hotel & Great Moments as repetitive guests, and bring you all the benefits this entails. You may contact us through our Customer Service Department’s email guest.service@hotelesbuenaventura.com.mx It will be a pleasure to take care of all the details of your future stay. We remain at your service, Eidel Ramos Torres General Manager

4 out of 5

Posted by on 8 Apr. 2019

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Comment from Hotel Management

8 Apr. 2019 by Eidel Ramos, General Manager

Hi. Thanks for your score. We appreciate your evaluation and remain at your service. Best regards, Eidel Ramos, General Manager

5 out of 5
Our stay at Buenaventura was absolutely wonderful. The food variety was amazing and above all delicious. Everything was done with much detail to comfort their guests.

Posted by on 30 Mar. 2019

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Comment from Hotel Management

30 Mar. 2019 by Eidel Ramos, General Manager

Dear guest, Thanks for your wonderful comments. It is so nice to read your stay was absolutely wonderful. Thanks for mentioning your satisfaction with our food offer and for the service. We would like to have you have you in the future. Best regards, Eidel Ramos, General Manager

3 out of 5

Posted by on 28 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Eidel Ramos, General Manager

Dear guest, Thanks for your review. We hope to have you back soon in the future. Best, regards, Eidel Ramos, General Manager

4 out of 5

Posted by on 11 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Eidel Ramos, General Manager

Dear guest, Thanks for your review . We are very happy to read it. We hope to have you back soon in the future. Best, regards, Eidel Ramos, General Manager

4 out of 5

Posted by on 9 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Eidel Ramos, General Manager

Dear guest, Thanks for your review. We are very happy to read it. We hope to have you back soon in the future. Best, regards, Eidel Ramos, General Manager

5 out of 5

Posted by on 8 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Eidel Ramos, General Manager

Dear guest, Thanks for your review and 5 stars score. We are very happy to read it. We hope to have you back soon in the future. Best, regards, Eidel Ramos, General Manager

4 out of 5
The location was was a big plus (downtown, and a short walk to the Malecon). The staff was super friendly, professional, and helpful, and our room was clean and large. We absolutely loved the food at the beach cafe (shrimp tacos for lunch, and the 5-course dinners were major competition for the best San Francisco restaurants). I can’t say enough good things about the staff! My only complaints, which are minor: Better wine selection; stop soliciting for time-share presentations. I’d stay here again.

Posted by on 29 Jan. 2019

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Comment from Hotel Management

4 Feb. 2019 by General Manager

Dear guest, Thanks for your review. Thanks also for letting us know you loved our food offer, our staff and location. Actually you have mentioned our three main strenghs. We completely agree with you. We have taken notes of all your suggestions and we will work to improve those areas mentioned by you. We love to know you would stay with us again. We will be here at your service for your next visit. Best regards, Eidel Ramos, General Manager

3 out of 5
same food day after day, room was small and worn out , the rebooking for next year harassment was over board like a time share seminar and no screens on the windows are patio door could not in joy the ocean breeze

Posted by on 5 Dec. 2018

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Comment from Hotel Management

5 Dec. 2018 by Guest Service

Dear Anonymous, Thank you for sharing your experience. We will take care of all the details you mention, and it will be an honor for us to have you back so you can enjoy all the improvements we have every day. I remain at your service. Janeth Nicolás Guest Service

About the Buenaventura Grand Hotel & Great Moments - All Inclusive

Location Avenida Mexico 1301, Puerto Vallarta, JAL 48350

All-inclusive Details

  • Kayaking included
  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Fitness facilities included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Buenaventura Grand Hotel & Great Moments - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Buenaventura Grand Hotel & Great Moments - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a spa tub. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this property measures 111 square feet (10 square meters). A children's pool, a steam room, and spa services are also featured at the business-friendly Buenaventura Grand Hotel & Great Moments - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4-star Puerto Vallarta property.

  • 234 guestrooms or units
  • 4 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • 111 sq ft of conference space
  • 10 sq m of conference space
  • Built in 1982
  • Buffet breakfast (free)
  • Bar on the beach
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (9.9 km / 6.2 mi)
  • Parking: Free self parking

Room Amenities

Buenaventura Grand Hotel & Great Moments - All Inclusive offers 234 air-conditioned accommodations with minibars and safes. 32-inch LED televisions come with digital channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:30 AM to 11:30 AM.

Frutas y Flores - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Sunset / Beach Club - This beachfront restaurant serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Corazón Contento - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

La Cabaña - This bar is located on the beach.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Spa tub in spa
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pets

  • Pets and service animals are not allowed at Buenaventura Grand Hotel & Great Moments - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Buenaventura Grand Hotel Great Moments All Inclusive
  • Buenaventura Grand Great Moments Puerto Vallarta
  • Buenaventura Grand Great Moments
  • Buenaventura Puerto Vallarta
  • Buenaventura Grand Great Moments All Inclusive Puerto Vallarta
  • Buenaventura Grand Great Moments All Inclusive
  • Buenaventura Grand Hotel Spa All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.