Best Western Plus City Centre/Centre-Ville

22 Oct. 2019 by Jean-Pierre Gagne - Hospitality, Guest Experience

Dear Roger, thank you for filing this review of your stay at our well-located hotel in downtown Quebec City. Standing in the heart of THE new trendy area in Quebec City, Quartier Nouvo Saint-Roch, our property is close to all the attractions, activities and festival going on in Quebec City throughout the year. You are attending one of the many festival taking place during the summer like FEQ, the biggest music festival in Canada? Or you want to live the unique experience of the Quebec’s Winter Carnival and tag along with its famous spokesperson Bonhomme? All these major events are really easily accessible from our location whether by foot, city bus or a vehicle with our proximity to 2 major highways, 440 going east-west and 73 going north-south. Our neighborhood also hosts Stade Municipal where you can watch home games the Quebec’s Capitales, the Frontier independent baseball league team, a perfect family activity. Then, we are sorry you thought the price of our parking was a bit too expensive. We price our valet service at 27.00$ plus taxes per night with free, unlimited in-and-out access privilege to your car, a rate that favorably compares to what other downtown hotels offers for similar services. If ever that option does not seem to fit your needs, as you pointed-out, several public parking are easily accessible from our drop-off zone and offer some less expensive rates, but then they don’t always allow free unlimited access to the vehicle. To conclude, I would like to remind our customers that, despite our regular check-in time being set at 3:30pm, we will be more than happy to find you a suitable room if you do arrive earlier, although we can never guarantee we will be able to do so. To this, well I would simply like to thank again for sharing your thoughts on our well-located hotel in downtown Quebec City, hoping you will return soon.

28 Aug. 2019 by Jean-Pierre Gagne - Hospitality, Guest Experience

Dear customer, thank you so very much for filing such a thorough and accurate review of our hotel near Old Quebec City. We are indeed a very short walk away from Saint-John’s gate, the main gateway through the fortifications overlooking the historical area in Quebec, 15 minutes to be exact, up Côte d’Abraham. This means that all the most famous attractions of our very touristic town are easily accessible like the Chateau Frontenac, the Citadel, Battlefield Park on Plains of Abraham, Quartier Petit-Champlain and the Old Port along with the many more I should mention would you have enough time to spend reading about them. To learn about all the activities and landmarks in Quebec City, there is no better tool than our front office personnel and their vast knowledge of the sites you should pay attention to. With their friendly attitude and willingness to help, they will be able to optimize your daily planning by recommending the best way to reach the choses attractions and activities, whether it is walking or by bus. Speaking of means of transportation, we do offer valet service at the price of 27.00$ plus taxes per night with free, unlimited in-and-out access to your vehicle. Although it is true that several public parking lots, like the one under our front-door neighbor Tour Fresk, do offer some less expensive rates they do not always include the quite convenient unlimited access to your car as our service does. To conclude, we are glad that you found our beds, made of natural memory foam mattresses wrapped in a deluxe, silky triple sheet linen to be very comfortable. This is one of many high-quality amenities we provide all our visitors to make sure they enjoy their time at our hotel near Old Quebec City and we thank you for expressing your appreciation in this review. We hope to see you back soon. Best regards!

22 May 2019 by Jean-Pierre Gagne - Hospitality, guest experience

Dear guest, thank you for this perfect score of 5/5 you are awarding us following your stay at our property. We hope you will be back soon. Best regards!

10 Sep. 2018 by Jean-Pierre Gagne - Hospitality, guest experience

Dear Nelson, thank you for sharing your thoughts on your stay at our hotel with good staff in downtown Quebec City. This particular aspect of our product is truly one of our strength as you can see from the numerous comments that goes on to praise the friendly, caring and polite attitude of our employees. Our front office agents are available 24 hours a day 7 days a week to make sure that everything goes smoothly during your stay with us and we strongly encourage our guests never to hesitate to seek their help. As for our parking, we are sorry you thought it was a bit pricey. At 26.00$ plus taxes per night with free, unlimited in-and-out access privilege to your car 24 hours a day 7 days a week, its rate is favorably comparable to similar services offered by other downtown hotels. Public parking are easily accessible from our location and do represent a less expensive alternative, although they do not always offer unlimited access to the vehicle and both our front office agents and valet attendants can efficiently guide you to those lots. So then, thank you for this review of your stay at our hotel with good staff in downtown Quebec City, hoping you are going to come back to our establishment on your next trip. Best regards!