This hotel has ruined our family vacation. For a 3 star hotel, the only amenity that we got in our room was just a small tv. There is no internet, no hair dryer, no iron, no gym, no AC and no temperature unit in our room. I was mislead by all the wonderful reviews here on Expedia. The hallway was so smelly, and our room floor was so dirty. To make matters worse, our hotel room was so dusty that my wife woke me up every night. And, the hot shower was a non-existence. Noise level is super high. The heater made loud noises. We could hear footsteps from above us and from guests next to our room. In addition, the hotel bed was so awful and uncomfortable. For the cherry on the top, the location of this hotel is also not good. It's definitely not safe to walk around, especially at night. And, the hotel manager was never on site to address your issues. I was advised to make my refund request in writing to the management after I checked out on our second day because I couldn't take it anymore. And, the management has never responded to our request.