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SureStay by Best Western San Francisco Marina District

2.5 star property
Hotel near Fort Mason in San Francisco

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Photo gallery for SureStay by Best Western San Francisco Marina District

In-room safe, desk, laptop workspace, iron/ironing board
Lobby
Reception
In-room safe, desk, laptop workspace, iron/ironing board
Free daily continental breakfast

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping
  • Free WiFi
  • 24/7 front desk

Explore the area

View in a map
1940 Lombard St, San Francisco, CA, 94123
  • Place, Ghirardelli Square
    ‪13 min walk‬
  • Place, Lombard Street
    ‪16 min walk‬
  • Place, Palace of Fine Arts
    ‪2 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(18 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

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About the area

San Francisco

City center stay.With a stay at this Marina District hotel, you'll be within half a mile (1 km) of Fort Mason and 2 miles (3 km) of Ghirardelli Square. Presidio of San Francisco and Lombard Street are also within 2 miles (3 km).

What's nearby

  • Ghirardelli Square - 13 min walk - 1.1 km
  • Lombard Street - 16 min walk - 1.4 km
  • Presidio of San Francisco - 16 min walk - 1.4 km
  • Palace of Fine Arts - 2 min drive - 1.5 km
  • Golden Gate Bridge - 6 min drive - 4.6 km

Getting around

  • San Francisco Station - 7 min drive
  • Hyde St & Lombard St Stop - 15 min walk
  • San Francisco Intl. Airport (SFO) - 38 min drive

Restaurants

  • ‪Komeya No Bento - ‬3 min walk
  • ‪Westwood - ‬2 min walk
  • ‪Ly's Vietnamese Cuisine - ‬3 min walk
  • ‪Silver Cloud Restaurant & Karaoke Bar - ‬1 min walk
  • ‪Wilder - ‬4 min walk

About this property

SureStay by Best Western San Francisco Marina District

Hotel near Fort Mason in San Francisco
Free breakfast is served daily. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and concierge services are also featured at SureStay by Best Western San Francisco Marina District. A complete renovation of SureStay by Best Western San Francisco Marina District was completed in January 2024.

This San Francisco hotel is smoke free.

  • 37 guestrooms or units
  • 3 levels
  • Built in 1960
  • Continental breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
SureStay by Best Western San Francisco Marina District offers 37 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Televisions come with premium satellite channels and Netflix. Bathrooms include shower/tub combinations and hair dryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room microwave
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 43-inch TV with premium satellite channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Howard Johnson Hotel San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson by Wyndham San Francisco Marina District
SureStay by Best Western San Francisco Marina District Hotel
Hotel Howard Johnson by Wyndham San Francisco Marina District
Howard Johnson Wyndham Hotel
Howard Johnson Wyndham

Reviews

SureStay by Best Western San Francisco Marina District Reviews

7.6

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 162 out of 485 reviews
Rating 8 - Good. 157 out of 485 reviews
Rating 6 - Okay. 89 out of 485 reviews
Rating 4 - Poor. 52 out of 485 reviews
Rating 2 - Terrible. 25 out of 485 reviews

Reviews

2/10 Terrible

Francisco

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Air conditioner and heater did not work. Roof started leaking and created a puddle. staff Did not accommodate had to check out early. Did not receive a full refund. Horrible experience, very inconveniand was put into an unsafe environment With no remorse from the staff.
Stayed 4 nights in Jul 2025

10/10 Excellent

Natalia

Travelled with family
Liked: Amenities
Limpio, confortable y seguro
Stayed 1 night in Jul 2025

6/10 Okay

jessica

Travelled with partner
Liked: Staff & service
It did the trick. Hot shower was nice. There could have been more blankets.
Stayed 1 night in Jul 2025

4/10 Poor

Wai Ki Becky

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the sound insulation is too poor, i can hear everything at the hallway, cannot sleep well ...
Stayed 4 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The room was clean and nice and bed was comfortable. Bathroom was clean and towels were good. That's the most important thing to me. Outside of the rooms was kind of dirty and there are the brightest lights I've ever seen that shine in your windows all night and make you think it's day time. The curtains don't block those lights. In fact, our curtain hangers were broken on one end. We also didn't have a stopper in our sink which affects things and I requested to have it fixed but it wasn't done while we were there. Light in shower/toilet room is exceptionally dim. Good area of SF for walking to things but not the greatest block. Front desk people were very nice and helpful. Need more space for breakfast. Always packed. Overall for the price I guess we got what we paid for.
Stayed 3 nights in Jul 2025

8/10 Good

Najmeh

Travelled with family
Liked: Cleanliness, staff & service, amenities
I loved the breakfast, and the area felt safe. The room was super clean. However, parking wasn’t always available at night, and it was a bit noisy due to street sounds during the night.
Stayed 2 nights in Jul 2025

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the place, room is spacious and maintained it clean. Also it is not right next the street, so you can’t hear the cars. The place is near a lot of good restaurants like Home plate. Although during our stay, we heard screaming and yelling from outside our room in the middle of the night. But will definitely will come back.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jason

Stayed 1 night in Jul 2025

8/10 Good

Megan

Liked: Cleanliness, property conditions & facilities, room comfort

Sure stay

Great location and price. No elevator and crowded breakfast area
Stayed 3 nights in Jul 2025

10/10 Excellent

Angie

Stayed 1 night in Jul 2025

2/10 Terrible

Steve

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst stay ever. Fire/smoke damage.

This was the worst hotel stay i’ve had in my life. There some kind of smoke or fire damage in the room which made it difficult to breathe and impossible to sleep the stench was so bad. It wasn’t from smoking. It was clearly the burnt wood smell of a fire. When I checked out they denied there was any damage and refused to refund the rest of my stay. They say they have free parking but only if you’re one of the lucky 8 or 10 guests to fit in their tiny lot under the hotel. The street noise was also pretty bad - I had to keep the window open or I would have suffocated. Open garbage cans literally blocking my room door. Hotels.com should not list this place.
open garbage cans blocking the entryway to my room.
open garbage cans in front of room
“free parking” is first come first serve because they have less than 10 available spots for a 30 room hotel.
Stayed 3 nights in Jul 2025

2/10 Terrible

Freddy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No parking space

Low category, smelly room motel, sponsored by best Western. They have limited parking, but limited to their staff.I got there at night, after driving for hours, and I was lucky to find a parking spot on the street 6 blocks away! Not worth the money they charge. Not recommended at all!!!
Stayed 2 nights in Jul 2025

8/10 Good

Faelynn

Travelled with partner
Liked: Cleanliness, staff & service
The staff during check in and check out were so incredibly friendly and kind. We were in the area for a medical family emergency and they made things a lot easier. The free onsite parking is nice but VERY limited. The room was very small compared to others we were in during the week but clean and modern and one of the more comfortable beds. Pillows were a little flat for my liking. Overall property was quiet and well lit. We would stay again. The breakfast was also nice. Waffles, coffee, juices, fruits, yogurts, cereal and to-go pastries.
Stayed 1 night in Jul 2025

4/10 Poor

Rajesh Kumar

Parking is tight and first come first serve , property is old, location is fine,
Stayed 1 night in Jul 2025

4/10 Poor

Adriana

Disliked: Amenities, property conditions & facilities
The place isn't what you see in the photos, but for the price I got, what more could I expect? They don't have enough parking, you'll have to park on the street.
Stayed 1 night in Jul 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort

Excellent Location but Noisy

The location was great. The stairs were a bit challenging to get luggage to the room. There was a lot of noise outside the room.
Stayed 1 night in Jul 2025

6/10 Okay

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is an issue. There is on limited spots maybe 10 for the whole property. The service at the desk said I could park on the street as long as I did not block a garage. I parked in front of hotel on the street I did not block a garage or entry way. There were no parking signs visible. I woke up with a 100 dollar parking ticket. If you are not lucky to get a limited spot on site finding a park is nearly impossible other than that everything was great
Stayed 2 nights in Jul 2025

8/10 Good

Philip

Travelled with family
Liked: Cleanliness
Stayed at this property for 3 nights, having booked two rooms for our group. Firstly the Staff were friendly and helpful from the moment we arrived. The rooms were clean and tidy. Breakfast was included and was available between 6:30 - 9:30 every morning. It was slightly limited mainly consisting of waffles, but a few other items were available, such as oats or cereal. For a night or two this was OK but after the third night, I struggled to eat any more waffles and syrup. As noted by other reviews, the seating area is quite small but it seemed fine to take breakfast back to our rooms if they were busy. Overall, we were pleased with our stay and would stay here again if back in the area in the future.
Stayed 3 nights in Jul 2025

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness
The staff are very friendly and it was very clean. However, it was loud and you heard everyone who walked by your room. The lights in the hallway outside are also very bright and show through under the window curtains. Another bummer is that there is extremely limited parking and you often have to find street parking.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Sylvia

Stayed 1 night in Jun 2025

6/10 Okay

Benjamin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Parking is not all free. There are only a few spots for the entire hotel. First come first get, if you leave for a drive you may not have a spot when you come back. 3 of the dozen or so narrow parking spots are reserved for hotel guests that want to guarantee a parking spot, they charge $25 dollars a night. The front lobby area behind the counter good use a good organizing. Room was very clean. Sink in bathroom drained very slow. Excellent location! Staff were very friendly.
Stayed 2 nights in Jun 2025

8/10 Good

Christina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff at the hotel went above and beyond to make sure we knew where we were going and how to get there. They had recommendations for restaurants and travel means (including what would be cheapest for our party). Housekeeping was pleasant and helpful. The hotel itself is older, but we had no complaints. (The shower temperature was a little difficult to adjust, but we got there!)
Stayed 3 nights in Jun 2025

10/10 Excellent

?????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jun 2025

6/10 Okay

Kathy

Travelled with family
It was just an ok place. Reason we picked it was for free parking, wasn’t going to spend $85 per night to park. Place was old and outdated. Continental breakfast was one waffle maker, yogurts, bananas, two cereals and coffee. Placed was always packed and couldn’t get anything. Room was clean but outdated. No blackout curtains and outside lights were on all night beaming into the room. Every night we heard people coming in yelling and running around at 2-3 in the morning. It was over a mile away from the piers so be prepared for a walk and walking back with our family at night was a bit scary with the homeless and people under the influence. Would not recommend. Wishes I stayed by the wharf and paid for parking.
Stayed 8 nights in Jun 2025