This will the my last stay at citzenM...to be clear the rooms are not much bigger than Sprinter van, so if youre in the room, all you can do is watch TV...the digital reception was terrible, they said they would send someone...they did not. In the middle of the night the TV keep turing its self on disrupting sleep...called reception twice...again, no follow up. The next moring I asked to speak to the manager, apparently she was at the bar and could not be disturbed. I explained the problem to one of the staff...she said they would send someone up to resolve the problem, again, no follow up. We ended up checking out a day early. The property was clean, however, service and staff are in need of improvement.