"The property has been recently updated but is lacking some essentials. There is no place to hang up anything. We had hangers in a drawer but no place ... " More
Nelmar Terrace stay
Within a 15-minute walk of this Nelmar Terrace hotel, you'll find Florida Heritage Museum and Ponce de Leon's Fountain of Youth Archaeological Park. Ripley's Believe It Or Not and St. Augustine Pirate and Treasure Museum are also within 2 miles (3 km).
Free breakfast
An outdoor pool, self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like continental breakfast and WiFi in public areas. A terrace is provided and the front desk is staffed around-the-clock.
29 Sep. 2023 by General Manager BWHI
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
25 Feb. 2024 by General Manager BWHI
Dear Wayne ,Wow! Thank you so much for the stellar rating! We're thrilled to have exceeded your expectations during your stay. Delivering top-notch service and creating memorable experiences for our guests is what we strive for. We can't wait to welcome you back for another fantastic stay in the future! Sincerely, Hotel Management
12 Feb. 2024 by Hotel Manager
Dear Misty,Thank you for sharing your feedback on your recent stay with us. We appreciate your comments and apologize for any inconveniences you experienced during your visit. We regret that you found the lack of hanging space and towel racks in your room to be inconvenient. We understand the importance of these amenities and will review your feedback with our team to find a suitable solution. We apologize for any cleanliness issues you encountered, and we will work with our housekeeping staff to ensure that our rooms meet the highest standards of cleanliness. We apologize for the inconvenience caused by the unsecured toilet and the noise from the adjoining room. We will address these issues promptly to prevent similar incidents in the future. Additionally, we appreciate your understanding regarding the barking dog and are glad that our staff responded quickly to resolve the situation. While we are glad to hear that you found the breakfast to have a decent variety, we apologize for any issues with food temperature and out-of-date products. We will review this with our breakfast staff to ensure that improvements are made in these areas. We are pleased to hear that you had no trouble finding parking spaces, and we hope that this aspect of your stay was satisfactory. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Sincerely, Hotel Manager
20 Mar. 2024 by Hotel Manager
Dear Vanessa,We deeply appreciate your stellar review! Knowing that you found comfort and enjoyment during your stay brings us immense joy. Your satisfaction is our utmost priority, and exceeding your expectations is our goal. We look forward to offering you another outstanding experience in the future!Sincerely, Hotel Manager
17 Jan. 2024 by Hotel Manager
Dear Paul,Thank you for your rating. If you have any specific feedback or suggestions on how we can make your experience even better next time, please feel free to share. We appreciate your input and look forward to hosting you again.Sincerely, Hotel Manager
1 Jan. 2024 by Hotel Manager
Dear Keila,We sincerely apologize for the inconvenience you experienced with the front door issue and the delay in resolving it. Your feedback is invaluable, and we will address this matter with our team to ensure better communication and timely updates in the future. We appreciate your patience and hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager
11 Jul. 2023 by Hotel Manager
Dear Judy,Thank you for sharing your feedback with us. We appreciate your compliments regarding the cleanliness and quality of your room. However, we apologize for the inconvenience you experienced with the limited parking and the noise from the air conditioner. We understand the importance of a comfortable and quiet stay, and we will address this issue with our maintenance team to ensure it is resolved. Your feedback is valuable to us as we continually strive to improve our guest's experience. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Manager
10 Jan. 2023 by Hotel Manager
Dear William,Thanks for the stay and the feedback.Regret the inconveninces.Guest comments are valuable inputs for us to better our services.Your observations will definitely be taken for proper action.You can expect a further improved stay next time.We look forward to seeing you again soon. Sincerely,Hotel Manager.
15 Mar. 2023 by Hotel Manager
Dear Janice,We're glad to hear that you enjoyed your stay with us. We take all guest feedback into consideration as part of our ongoing efforts to improve our service, and we'll be sure to pass on your review to all staff members. Thank you again for choosing our hotel and we hope to see you again soon!Sincerely,Hotel Manager
8 Oct. 2022 by Hotel Manager
Dear Stephanie,Thank you for taking the time to write such a kind feedback. I'm thrilled that you enjoyed your stay with us. We take great pride in the work we do at the hotel and I am happy to know that our efforts have contributed to your experience here. We look forward to welcoming you back sometime soon.Sincerely,Hotel Manager
WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Best Western Historical Inn. Parking is available for a fee. This St. Augustine hotel is smoke free.
Available in some public areas: Free WiFi
Free self parking
Best Western Historical Inn offers 38 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Televisions come with premium satellite channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Guests are served free continental breakfast daily from 6:00 AM to 10:00 AM.
Recreational amenities at the hotel include an outdoor pool.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.