Within 3 miles (5 km) of this Tulum hotel, you'll find Tulum National Park and LabnaHa Ecopark Adventures. Xel-Há Park and Tulum Mayan Ruins are also within 6 miles (10 km).
This luxury hotel features a private beach, an attached winery, and a full-service spa. Relax with free beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site.
Soaking tubs, free WiFi
The 432 individually decorated guestrooms offer free WiFi and 24-hour room service. Flat-screen TVs come with cable channels, and other amenities include furnished balconies or patios and deep soaking bathtubs.
8 Dec. 2018 by eConcierge
Dear guest. Thank you for sharing the review of your stay at our hotel. I offer you an apology for not having exceeded your expectations, your review has been shared with our management to take improvement actions. We regret to know that the benefits of the coupons have not been as expected. We are sad to know that the preferential rates for playing golf have not been the ones that were informed, I take the opportunity to comment that we do not have free golf for our guests. We hope you visit us again to be able to recover your confidence. Sincerely.
7 Jan. 2020 by E-Concierge
Dear guest. Thank you for your review. We are happy to know that your stay was pleasant. We appreciate your constructive comments regarding our activities. We look forward to your return. Sincerely.
16 Dec. 2019 by eConcierge
Dear guest. Thank you for your review. We are thrilled to read your kind compliments and to learn that your experience at our resort was great, make us feel so proud. We look forward to your return. Sincerely.
22 Nov. 2019 by eConcierge
Dear guest. Thank you for taking the time to share your feedback. We are very excited to read your kind compliments, and know that you have had a wonderful stay with us. We hope to have the honor of welcoming you again soon. Sincerely.
13 Nov. 2019 by eConcierge
Dear guest. Thank you for posting your rating. We a glad to know that your stay has been great. We hope you visit us again within the near future. Sincerely.
21 Oct. 2019 by eConcierge
Dear guest. Thank you for taking the time to post the review of your recent stay at our resort. We are happy to learn that your stay has been great. We look forward to your return. Sincerely.
5 Aug. 2019 by eConcierge
Dear guest. Thank you for posting your review. We are glad to hear that your stay has been great. We look forward to your return. Sincerely.
9 Jul. 2019 by eConcierge
Dear guest. Thanks for your rating. It is great to know that your stay was pleasant, we appreciate your constructive comments about our staff, which will be taken into consideration to improve. We hope you visit us again soon. Sincerely.
2 Jul. 2019 by eConcierge
Dear guest. Thanks for your review. We are sorry to know that your stay was not as expected and that our dining options have not been to your liking. We offer you our sincere apologies for the inconveniences that you found in the room, and for the incident in the elevator. Your comments have been shared with the areas involved to take improvement actions. We hope you visit us again and have the opportunity to recover your confidence. Sincerely.
29 Apr. 2019 by eConcierge
Dear guest. Thank you for sharing the review regarding your We are happy to know the positive impression our team made on you. On the other hand, we regret to know of the shortcomings you found in the room, and that the romantic dinner has not been as expected, we offer our sincere apologies. We hope you give us a new opportunity to recover your confidence. Sincerely.
Some rates at Dreams Tulum Resort & Spa - Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Dreams Tulum Resort & Spa - Optional All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. WiFi is free in public spaces. This luxury hotel also offers an attached winery, a complimentary children's club, and a children's pool. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Tulum hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Dreams Tulum Resort & Spa - Optional All Inclusive offers 432 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Bordeaux - This restaurant specializes in French cuisine and serves dinner only.
El Patio - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open select days.
Gohan - This restaurant specializes in sushi and serves dinner only. Open select days.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open select days.
24-hour room service is available.
Special check-in instructions:
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Children Stay Free
Book a stay in any room or rate plan for travel August 16 - December 22, 2020, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 24-28, 2019.
Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
Sip, Savor, and See Offer
Book a stay in any room type or rate category and guests can visit a nearby participating resort from 6 PM-1 AM to enjoy dinner, drinks, and entertainment.
This offer is valid for 1 evening only per stay. Participating resorts: Now Jade Riviera Cancun, Now Sapphire Riviera Cancun, or Sunscape Sabor Cozumel. Guests must contact the selected resort’s concierge in advance to make arrangements by 3 PM on the day guests wish to visit the partner property. Contact the selected resort for additional information or restrictions. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. Valid anytime, subject to availability. Details at check-in. Other restrictions may apply.