Within 3 miles (5 km) of this Tulum hotel, you'll find Tulum National Park and LabnaHa Ecopark Adventures. Xel-Há Park and Tulum Mayan Ruins are also within 6 miles (10 km).
This luxury hotel features a private beach, an attached winery, and a full-service spa. Relax with free beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site.
Soaking tubs, free WiFi
The 432 soundproofed guestrooms offer free WiFi and 24-hour room service. Flat-screen TVs come with cable channels, and other amenities include furnished balconies or patios and deep soaking bathtubs.
8 Dec. 2018 by eConcierge
Dear guest. Thank you for sharing the review of your stay at our hotel. I offer you an apology for not having exceeded your expectations, your review has been shared with our management to take improvement actions. We regret to know that the benefits of the coupons have not been as expected. We are sad to know that the preferential rates for playing golf have not been the ones that were informed, I take the opportunity to comment that we do not have free golf for our guests. We hope you visit us again to be able to recover your confidence. Sincerely.
29 Dec. 2020 by Social Media Coordinator
Dear guest: Thank you for rating us with 5 stars. It is great to know that you had an amazing vacation!
3 Nov. 2020 by E-Concierge
Dear guest. Thank you for taking the time to share your review. We are glad to hear that you enjoyed your stay at our resort and to know the positive aspects of your stay make us feel proud. We look forward to your return. Sincerely.
6 Oct. 2020 by E-Concierge
Dear guest. Thank you for taking the time to rate your experience at our resort. We are happy to know that you had a pleasant stay. We look forward to your return. Sincerely.
28 Sep. 2020 by E-Concierge
Dear guest. We thank you for your review. First of all we offer you an apology for not having fully met your expectations. We will work hard to improve waiting times in our restaurants and with the attitude of our staff. We hope you give us a new opportunity to regain your trust. Sincerely.
11 Sep. 2020 by E-Concierge
Dear guest. Thank you for taking the time to rate your experience at our resort. We are happy to know that you enjoyed your stay. We look forward to your return. Sincerely.
7 Jan. 2020 by E-Concierge
Dear guest. Thank you for your review. We are happy to know that your stay was pleasant. We appreciate your constructive comments regarding our activities. We look forward to your return. Sincerely.
16 Dec. 2019 by eConcierge
Dear guest. Thank you for your review. We are thrilled to read your kind compliments and to learn that your experience at our resort was great, make us feel so proud. We look forward to your return. Sincerely.
22 Nov. 2019 by eConcierge
Dear guest. Thank you for taking the time to share your feedback. We are very excited to read your kind compliments, and know that you have had a wonderful stay with us. We hope to have the honor of welcoming you again soon. Sincerely.
13 Nov. 2019 by eConcierge
Dear guest. Thank you for posting your rating. We a glad to know that your stay has been great. We hope you visit us again within the near future. Sincerely.
Some rates at Dreams Tulum Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Dreams Tulum Resort & Spa you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. WiFi is free in public spaces. This luxury hotel also offers an attached winery, a complimentary children's club, and a children's pool. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Tulum hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Dreams Tulum Resort & Spa offers 432 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Bordeaux - This restaurant specializes in French cuisine and serves dinner only.
El Patio - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open select days.
Gohan - This restaurant specializes in sushi and serves dinner only. Open select days.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open select days.
24-hour room service is available.
Special check-in instructions:
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.