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Hotel Description

4.5-star beachfront hotel near LabnaHa Ecopark Adventures

Beachfront retreat

Within 3 miles (5 km) of this Tulum hotel, you'll find Tulum National Park and LabnaHa Ecopark Adventures. Xel-Há Park and Tulum Mayan Ruins are also within 6 miles (10 km).

All-inclusive

This all-inclusive hotel features a private beach, an attached winery, and a full-service spa. Relax with free beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site.

Deluxe Room Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $875* Per night/room 31 Mar. - 1 Apr.

Preferred Club Junior Suite Garden View King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Junior Garden View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Preferred Club Junior Suite Ocean Front Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Adult Garden View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Dreams Tulum Resort & Spa - All Inclusive ratings based on 18 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Dreams Tulum Resort & Spa - All Inclusive

Everyone (9) Couples (3) Family (4)
3 out of 5
This property needs a lot of updates. Food was hit or miss. Beach is great.

Posted by , from addison on 24 Sep. 2023

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Comment from Hotel Management

30 Sep. 2023 by E-Concierge

Dear guest.Thank you for posting your review.We thank you for your constructive review about our facilities and dining options. We are happy to know that you liked our beach.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa

1 out of 5

Posted by on 7 Jun. 2023

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Comment from Hotel Management

27 Jun. 2023 by E-Concierge

Dear guest.Thank you for posting your review.We are sorry to hear of the low rating you give us from your recent experience at our resort, for which we apologize.We hope you give us another opportunity to regain your trust.Sincerely. Seve OyE-ConciergeDreams Tulum Resort & Spa

5 out of 5

Posted by on 30 May 2023

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Comment from Hotel Management

31 May 2023 by E-Concierge Seve

Dear guest.Thank you for taking the time to post your rating. We look forward to your return. Sincerely. Seve OyE-ConciergeDreams Tulum Resort & Spa.

4 out of 5
This is our 3rd time here. We enjoyed our stay very much. Food, staff, facility all excellent.

Posted by on 3 Mar. 2023

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Comment from Hotel Management

7 Apr. 2023 by E-Concierge Seve

Dear guest.Thank you for your review. We feel honored to hear that this is your third time at our resort. Thank you for your preference. We feel happy to learn that this recent stay has been great.We hope to welcome you again soon.Sincerely.

5 out of 5
Requested early check-in but room is not ready till after 4:00 p.m. no bueno!

Posted by on 10 Dec. 2022

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Comment from Hotel Management

10 Dec. 2022 by María José E-Concierge

Dear guest,Thank you for taking the time to share your experience with us.Is important for us to improve ourselves and create the best memories, that’s why we highly appreciate you feedback.We are very sorry that we didn’t exceeded your expectations, we will work to be better, however we are glad to hear that you enjoyed your stay,Rest assured we will reinforce our standards from our check in services and also your comments are welcome in order to implement the needed improvements,we hope with this you give us the opportunity and pleasure to have you once more.Receive best regards,

5 out of 5
I loved everything about this location with the exception of the rocks on the beach.

Posted by on 17 Oct. 2022

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Comment from Hotel Management

22 Oct. 2022 by María José E-Concierge

Dear guest,Thank you for sharing your experience with us,Is important for us to create best memories, that's why is important for us your feedback,We are sorry for the inconvenience at the beach, we will be better, however we are glad to hear that you enjoyed the properties location. Rest assured we will share your comments to our head management to reinforce our standards. We hope with this you can provide us a second chance to change your perspective and we can exceed your expectations. Receive warm regards from this little slice of paradise,

1 out of 5

Posted by on 31 Aug. 2022

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3 out of 5

Posted by on 18 Jun. 2022

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Comment from Hotel Management

14 Oct. 2022 by María José E-Concierge

Dear guest,Thank you for your visit and rate,We are very sorry that we didn’t exceed your expectations, we will work to be better, we hope you give us the opportunity and pleasure to have you once more.Receive warm regards,

5 out of 5
Everything was great.

Posted by , from Murphy on 10 Feb. 2022

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Comment from Hotel Management

15 Feb. 2022 by E-Concierge

Thank you for your visit and rate, we are looking forward to welcome you once more to exceed your expectation.

4 out of 5

Posted by on 8 Dec. 2021

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Comment from Hotel Management

14 Jun. 2022 by María José E-Concierge

Thank you very much for your review and visit. We hope to see you soon in this your home Dreams Tulum Resort & Spa

About the Dreams Tulum Resort & Spa - All Inclusive

Location Carretera Chetumal Pto Juarez km 236.7, Tulum, QROO 77780

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Minibar (all beverages included)
  • All land activities, and recreational facilities and equipment included
  • 24-hour room service
  • Fitness facilities included
  • Yoga classes/lessons included
  • Onsite live performances included
  • Buffet and à la carte dining
  • All available beverages included
  • Onsite entertainment and activities included
  • Kids club included

Property Features

Dreams Tulum Resort & Spa - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Dreams Tulum Resort & Spa - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive hotel also offers an attached winery, a complimentary children's club, and a children's pool. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

  • 432 guestrooms or units
  • 9 dining venues
  • 7 bars or lounges
  • 5460 sq ft of conference space
  • 507 sq m of conference space
  • Winery on site
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Dreams Tulum Resort & Spa - All Inclusive offers 432 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Deep soaking tub
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • International calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Bordeaux - This restaurant specializes in French cuisine and serves dinner only.

El Patio - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open select days.

Gohan - This restaurant specializes in sushi and serves dinner only. Open select days.

Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open select days.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Grey water recycling system
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available through room service
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Onsite COVID-19 testing (Antigen) is available
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dreams Tulum Resort All Inclusive
  • Dreams Tulum
  • Dreams Tulum All Inclusive
  • Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
  • Dreams Tulum Resort All Inclusive
  • Dreams Tulum All Inclusive
  • Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
  • Hotel Dreams Tulum Resort & Spa - All Inclusive
  • Dreams Tulum Resort & Spa - All Inclusive Tulum
  • Dreams Tulum Resort Spa All Inclusive
  • Dreams Resort All Inclusive
  • Dreams All Inclusive
  • Dreams Tulum & Inclusive Tulum
  • Dreams Tulum Resort Spa
  • Dreams Tulum & Inclusive Tulum
  • Dreams Tulum Resort Spa All Inclusive
  • Dreams Tulum Resort Spa Optional All Inclusive
  • Dreams Tulum Resort & Spa - All Inclusive Hotel
  • Dreams Tulum Resort & Spa - All Inclusive Tulum

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.