"This property needs a lot of updates. Food was hit or miss. Beach is great. " More
Beachfront retreat
Within 3 miles (5 km) of this Tulum hotel, you'll find Tulum National Park and LabnaHa Ecopark Adventures. Xel-Há Park and Tulum Mayan Ruins are also within 6 miles (10 km).
All-inclusive
This all-inclusive hotel features a private beach, an attached winery, and a full-service spa. Relax with free beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site.
30 Sep. 2023 by E-Concierge
Dear guest.Thank you for posting your review.We thank you for your constructive review about our facilities and dining options. We are happy to know that you liked our beach.We hope you give us a new opportunity to regain your trust.Sincerely.Seve OyE-ConciergeDreams Tulum Resort & Spa
27 Jun. 2023 by E-Concierge
Dear guest.Thank you for posting your review.We are sorry to hear of the low rating you give us from your recent experience at our resort, for which we apologize.We hope you give us another opportunity to regain your trust.Sincerely. Seve OyE-ConciergeDreams Tulum Resort & Spa
31 May 2023 by E-Concierge Seve
Dear guest.Thank you for taking the time to post your rating. We look forward to your return. Sincerely. Seve OyE-ConciergeDreams Tulum Resort & Spa.
7 Apr. 2023 by E-Concierge Seve
Dear guest.Thank you for your review. We feel honored to hear that this is your third time at our resort. Thank you for your preference. We feel happy to learn that this recent stay has been great.We hope to welcome you again soon.Sincerely.
10 Dec. 2022 by María José E-Concierge
Dear guest,Thank you for taking the time to share your experience with us.Is important for us to improve ourselves and create the best memories, that’s why we highly appreciate you feedback.We are very sorry that we didn’t exceeded your expectations, we will work to be better, however we are glad to hear that you enjoyed your stay,Rest assured we will reinforce our standards from our check in services and also your comments are welcome in order to implement the needed improvements,we hope with this you give us the opportunity and pleasure to have you once more.Receive best regards,
22 Oct. 2022 by María José E-Concierge
Dear guest,Thank you for sharing your experience with us,Is important for us to create best memories, that's why is important for us your feedback,We are sorry for the inconvenience at the beach, we will be better, however we are glad to hear that you enjoyed the properties location. Rest assured we will share your comments to our head management to reinforce our standards. We hope with this you can provide us a second chance to change your perspective and we can exceed your expectations. Receive warm regards from this little slice of paradise,
14 Oct. 2022 by María José E-Concierge
Dear guest,Thank you for your visit and rate,We are very sorry that we didn’t exceed your expectations, we will work to be better, we hope you give us the opportunity and pleasure to have you once more.Receive warm regards,
15 Feb. 2022 by E-Concierge
Thank you for your visit and rate, we are looking forward to welcome you once more to exceed your expectation.
14 Jun. 2022 by María José E-Concierge
Thank you very much for your review and visit. We hope to see you soon in this your home Dreams Tulum Resort & Spa
Dreams Tulum Resort & Spa - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Dreams Tulum Resort & Spa - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive hotel also offers an attached winery, a complimentary children's club, and a children's pool. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Tulum hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Dreams Tulum Resort & Spa - All Inclusive offers 432 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Bordeaux - This restaurant specializes in French cuisine and serves dinner only.
El Patio - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open select days.
Gohan - This restaurant specializes in sushi and serves dinner only. Open select days.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open select days.
24-hour room service is available.
Special check-in instructions:
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.