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Dreams Tulum Resort & Spa - All Inclusive

4.5-star property
Carretera Chetumal Pto Juarez km 236.7, Tulum, QROO 1-855-887-0424
4.0 out of 5
Very good!
See all 25 travelocity Reviews

"Beautiful property and huge " More

By a verified traveller on Tue 05 Oct 2021

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Hotel Description

4.5-star beachfront hotel near Tulum National Park

Beachfront retreat

Within 3 miles (5 km) of this Tulum hotel, you'll find Tulum National Park and LabnaHa Ecopark Adventures. Tulum Mayan Ruins is within 6 miles (10 km) and Gran Cenote is within 9 miles (15 km).

All-inclusive

This all-inclusive hotel features a private beach, an attached winery, and a full-service spa. Relax with free beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site.

Soaking tubs, free WiFi

The 432 soundproofed guestrooms offer free WiFi and 24-hour room service. Flat-screen TVs come with cable channels, and other amenities include furnished balconies or patios and deep soaking bathtubs.

Deluxe Garden View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $391* Per night/room 30 Nov. - 1 Dec.

Preferred Club Junior Suite Garden View King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Junior Garden View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Preferred Club Junior Suite Ocean Front Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Garden View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Dreams Tulum Resort & Spa - All Inclusive ratings based on 25 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dreams Tulum Resort & Spa - All Inclusive

Everyone (10) Couples (5) Family (9)
5 out of 5
Beautiful property and huge

Posted by on 5 Oct. 2021

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Comment from Hotel Management

8 Oct. 2021 by E-Concierge

Thank you very much for your visit, feedback and your kind comments, we hope to see you soon here at your home away from home Dreams Tulum Resort & Spa.

5 out of 5
excellent customer service

Posted by on 23 Sep. 2021

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Comment from Hotel Management

28 Sep. 2021 by E-Concierge

Thank you very much for your comments and visit, we are looking forward to welcome you once more. Warm regards,

2 out of 5

Posted by on 31 Aug. 2021

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5 out of 5
The staff is the best. Chef atvthe steakhouse is awesome, i belive hi sname ia Ulises or Elias. Ask for him.. tbere is qlso, Jesus the guest entertainer. Wow, he is superb. Overall great atmosphere and extremely clean resort. You will really enjoy this place.

Posted by on 22 May 2021

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Comment from Hotel Management

26 May 2021 by E-Concierge

We highly appreciate your comments and that our staff contribute to make this vacation a memorable one, Rest assured we'll pass your greetings to our staff and management. We are looking forward to welcome you once more at our little slice of paradise Dreams Tulum Resort & Spa.

5 out of 5
Absolutely wonderful place, i will for sure be there again soon!

Posted by on 13 May 2021

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Comment from Hotel Management

14 May 2021 by E-Concierge

Thank you for your ratea and visit, we are looking forward to welcome you soon.

5 out of 5

Posted by on 29 Dec. 2020

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Comment from Hotel Management

29 Dec. 2020 by Social Media Coordinator

Dear guest: Thank you for rating us with 5 stars. It is great to know that you had an amazing vacation!

5 out of 5
Very beautiful well maintained and friendly bi-lingual staff. Great for couples or families. Perfect beach and clear blue water. Great food and beverage selection !!!

Posted by , from Sterling CO on 31 Oct. 2020

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Comment from Hotel Management

3 Nov. 2020 by E-Concierge

Dear guest. Thank you for taking the time to share your review. We are glad to hear that you enjoyed your stay at our resort and to know the positive aspects of your stay make us feel proud. We look forward to your return. Sincerely.

5 out of 5

Posted by on 2 Oct. 2020

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Comment from Hotel Management

6 Oct. 2020 by E-Concierge

Dear guest. Thank you for taking the time to rate your experience at our resort. We are happy to know that you had a pleasant stay. We look forward to your return. Sincerely.

2 out of 5
I love Mexico not only because it has beautiful beaches but also because of the people; Their kindness and the level of service is unique. This time I can't say the same, I was very disappointed with my stay in this resort. The wait time in the restaurants to get a table were more than 40 minutes each and every day and the wait time to get your food were another 30 min. the bartender at pool some were rude. Service in general was terrible.

Posted by , from Boston, MA on 25 Sep. 2020

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Comment from Hotel Management

28 Sep. 2020 by E-Concierge

Dear guest. We thank you for your review. First of all we offer you an apology for not having fully met your expectations. We will work hard to improve waiting times in our restaurants and with the attitude of our staff. We hope you give us a new opportunity to regain your trust. Sincerely.

4 out of 5

Posted by on 6 Sep. 2020

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Comment from Hotel Management

11 Sep. 2020 by E-Concierge

Dear guest. Thank you for taking the time to rate your experience at our resort. We are happy to know that you enjoyed your stay. We look forward to your return. Sincerely.

About the Dreams Tulum Resort & Spa - All Inclusive

Location Carretera Chetumal Pto Juarez km 236.7, Tulum, QROO 77780

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Minibar (all beverages included)
  • 24-hour room service
  • Buffet and à la carte dining

Property Features

Dreams Tulum Resort & Spa - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Dreams Tulum Resort & Spa - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive hotel also offers an attached winery, a complimentary children's club, and a children's pool. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

  • 432 guestrooms or units
  • 9 dining venues
  • 7 bars or lounges
  • 5460 sq ft of conference space
  • 507 sq m of conference space
  • Winery on site
  • Nightclub
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Dreams Tulum Resort & Spa - All Inclusive offers 432 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Deep soaking tub
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • International calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Bordeaux - This restaurant specializes in French cuisine and serves dinner only.

El Patio - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open select days.

Gohan - This restaurant specializes in sushi and serves dinner only. Open select days.

Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open select days.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. On-site antigen/rapid COVID-19 testing is available for a fee. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available through room service
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Onsite COVID-19 testing (Antigen) is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dreams Tulum Resort All Inclusive
  • Dreams Tulum
  • Dreams Tulum All Inclusive
  • Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
  • Dreams Tulum Resort All Inclusive
  • Dreams Tulum All Inclusive
  • Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
  • Hotel Dreams Tulum Resort & Spa - All Inclusive
  • Dreams Tulum Resort & Spa - All Inclusive Tulum
  • Dreams Tulum Resort Spa All Inclusive
  • Dreams Resort All Inclusive
  • Dreams All Inclusive
  • Dreams Tulum & Inclusive Tulum
  • Dreams Tulum Resort Spa
  • Dreams Tulum & Inclusive Tulum
  • Dreams Tulum Resort Spa All Inclusive
  • Dreams Tulum Resort Spa Optional All Inclusive
  • Dreams Tulum Resort & Spa - All Inclusive Hotel
  • Dreams Tulum Resort & Spa - All Inclusive Tulum

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.