Book a hotel near West Oaks Mall, George Bush Park/Eldridge

"I didn't like the fact that we were on the second floor and the whole time we was there the elevator didn't work. So if you had laundry or groceries you had to make multiple trips up and down the stairs. they only clean the room once a week and you have to go to the front office to get your new towels and toilet paper."

"I’m not usually the type to leave bad reviews, but this experience needs to be shared. The front desk guy was very sweet and polite, but unfortunately the manager was extremely rude and unprofessional. When I got to my room, the sheets were dirty and had brown spots all over them. I booked for three nights, so this was very disappointing. I asked to switch rooms, but they told me there were no other rooms available. I then asked for fresh sheets, and the replacement sheets were somehow even worse. I also asked to speak with the manager, but he kept cutting me off and wouldn’t even listen to my concerns. Overall, the customer service and cleanliness were unacceptable."

"False advertisement! The was no smart TV no WiFi and so sofa bed as listed. The closet had so much stuff in it. The host stopped responding. I stayed from Thursday until Sunday. "

"Smelled like marijuana, elevator broken, hard mattress, broken shower knob, staff was very rude!"

"Breakfast is amazing. Staff is amazing. I will always come back no matter what they are truly the best hotel."

"I had a nice stay. Would go back again."