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4.0 out of 5

"Always stay here on vacation " More

By a verified traveller on Sat 08 Jul 2023

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Hotel Description

Enjoy the indoor pool at this Marlborough hotel

In Marlborough

Within 2 miles (3 km) of this Marlborough hotel, you'll find Peter Rice Homestead and Apex Entertainment Center. John Brown Bell and UMass Memorial - Marlborough Hosptial are also within 2 miles (3 km).

Renovated in 2020

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Communication Accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Mobility Accessible, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Mobility Accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn & Suites Marlborough, an IHG Hotel ratings based on 5 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Holiday Inn & Suites Marlborough, an IHG Hotel

Everyone (2) Couples (2)
1 out of 5
The bar/restaurant was great. Friendly bartender and food was great. Check in was not friendly. I was overcharged and not allowed free breakfast because of booking through Travelocity! Poor practice to say the least! Next booking I will do directly with hotel!

Posted by on 18 Sep. 2023

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Comment from Hotel Management

19 Sep. 2023 by Daniela- Front Office Manager

Thank you for your feedback regarding your recent visit to our hotel, and please accept our sincerest apologies for the experience you have during your stay with us. The Holiday Inn Hotel & Suites looks forward to seeing you on your next visit.

5 out of 5
Always stay here on vacation

Posted by , from CLINTON on 8 Jul. 2023

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Comment from Hotel Management

10 Jul. 2023 by Daniela- Front Office Manager

Thank you for staying with us at the Holiday Inn Hotel & Suites Marlborough. We are so happy that your stay went so well and that you had a comfortable experience. We take such pride in providing our guest with a stay they will love, I am pleases we met those expectations.

5 out of 5

Posted by on 2 Jul. 2023

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Comment from Hotel Management

24 Jul. 2023 by Daniela- Front Office Manager

Thank you for your recent stay with us in Marlborough. The Holiday Inn Hotel & Suites looks forward to seeing you on your next visit.

5 out of 5

Posted by on 7 Jun. 2021

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4 out of 5
Close to where I needed to be

Posted by on 6 May 2021

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Comment from Hotel Management

6 May 2021 by Gabriela

Thanks you for your review and come again.

About the Holiday Inn & Suites Marlborough, an IHG Hotel

Location 265 Lakeside Ave, Marlborough, MA 01752

Property Features

Holiday Inn & Suites Marlborough, an IHG Hotel offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 7298 square feet (678 square meters) and includes conference space. The business-friendly Holiday Inn & Suites Marlborough, an IHG Hotel also features multilingual staff, laundry facilities, and dry cleaning/laundry services. Self parking is free. A complete renovation of Holiday Inn & Suites Marlborough, an IHG Hotel was completed in June 2020. This Marlborough hotel is smoke free.

  • 1 building
  • 172 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 7298 sq ft of conference space
  • 678 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn & Suites Marlborough, an IHG Hotel offers 172 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. This Marlborough hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • Deep soaking tub
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 11:00 AM.

Lago Grille - This family restaurant serves breakfast only.

Lago Lounge - This bar serves dinner and light fare. Open select days.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is C0006431700. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and cash.

For guests' safety, the property includes a smoke detector in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • State tax ID - C0006431700
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Staff does not wear personal protective equipment
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Masks are not compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 11.50–11.50 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Marlborough
  • Holiday Inn Marlborough

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.