6/10 Okay
Kristi, Collinsville
Travelled with family, Travelled with family and small children
Mar 10, 2025
Disliked: Staff & service
There was construction right outside the front of the hotel which was quite the eyesore. The night desk staff were socializing and when we called down to clarify the roll away bed/linens for fold out confusion no one ever showed up even though they said they were headed up. Luckily, I found linens in the closet. There's only one small garbage can in the room and none in the bathroom. The fridge never got very cold at all. The toilet ran constantly and I was up and down wiggling the handle all night. The couch that house the pull out bed for my kids was stained and had burn holes in the cushion. The zippers on the cushions were also busted. There were a few spots in the carpets that were worn bare or ripped away. There were mystery dried droplets of something grey/brown on the bathroom floor. The road noise was absolutely OBNOXIOUS! It is near a busy thoroughfare but Friday and Saturday night I think there were drag races happening most of the night. The lobby smells of pool chemicals. The bed was very comfy and had plenty of pillows. There were blackout curtains which I appreciated as the kids wake as soon as the sun shines in. The breakfast was full of options. The parking felt safe and secure but the cost felt extreme.
Kristi
Stayed 3 nights in Mar 2025