2/10 Terrible
Samantha J.
May 18, 2025
Disliked: Cleanliness
If I could give negative stars I would
We were a family with two small kids travelling from NZ for holiday. This property was not at all as described. We specifically asked before booking for an outdoor area as we had kids and family staying, they confirmed this would be available with a fire pit but upon check in there was no access and that they never said we could have access despite it being in the message inbox. This appears to be a townhouse but it’s actually only the upstairs of a split townhouse that has been self renovated very poorly. If you have luggage or small kids the stairs are really steep and difficult. They said full kitchen, with a dishwasher. That was not true, there were no cutting knives, chopping boards, glassware, no cooking utensils. Every cabinet was falling off, the skirting boards were missing, it was an unfinished renovation. It just got worse from there. The host seemed friendly and helpful but was actually deceptive and difficult. They said they would get the stuff they had listed for the kitchen, but didn’t. Finally we asked for a refund on our remaining nights to which they agreed to. We advised check out and they confirmed 5 nights refund, then only gave two. It was all just terrible communication. I think it was actually multiple people who manage the property so one person would say something and then someone else would say something completely different. We travel heaps and have mostly good experiences, some not good and that’s all part of it, but this place was the worst!
Samantha J.
Stayed 10 nights in May 2025