2/10 Terrible
Scott
Travelled with family
Jun 25, 2025
Worst Hotel Experience Ever
The air conditioning was broken on the 3rd floor and the hallway was over 100 degrees, and I live in Phoenix AZ and know what 100+ feels like. It was so hot that our room ac would not lower the temp in the room. We had reserved a room with 3 individuals and they only supplied 2 bath towels and had no extra available.
The reception attendant claimed that noone else had complained about the heat. However, that was inaccurate after speaking to a number of folks on the 3rd floor who had the same problem.
Temp was so bad that after complaining profusely and threatening to report them to the local Dep or Real Estate for Property Management violations, they moved us to another sister property at 2am in the morning. No other customers were moved because they didn't have the wherewithal or knowledge to make the same complaint. Honestly, the attendant didn't care until I demonstrated my knowledge regarding property mgt laws. I had to go back and forth between properties at that hour of the night to take linen that the new hotel did not have. At first I had to return to the original hotel to have them correct my name because they transferred the wrong person and the receiving hotel refused to confirm via phone. Also, our original reservation included breakfast and the new receiving hotel would not honor that but told us to back to the original hotel for breakfast...
That wasn't going to happen...
Enough said! Horrible!
Scott
Stayed 2 nights in Jun 2025