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Cairns City Sheridan

3.0 star property
3-star hotel near Cairns Esplanade

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Photo gallery for Cairns City Sheridan

Twin Room, Balcony
Reception
Suite, 1 Queen Bed, Jetted Tub | Private kitchenette
Terrace/patio
Balcony view

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry

Explore the area

View in a map
157 Sheridan Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪6 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪9 min walk‬
  • Place, Esplanade Lagoon
    ‪14 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪7 min drive‬

Room options

View all photos for Family Room, Balcony

Family Room, Balcony

Family Room, Balcony

  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Suite, 1 Queen Bed, Jetted Tub

Suite, 1 Queen Bed, Jetted Tub

Suite, 1 Queen Bed, Jetted Tub

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Balcony

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed, Balcony

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, Balcony

Twin Room, Balcony

Twin Room, Balcony

  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Superior Apartment, 2 Bedrooms

Superior Apartment, 2 Bedrooms

Superior Apartment, 2 Bedrooms

  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 5 Twin Beds

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

  • 56 sq m
  • 1 bedroom
  • Sleeps 7
  • 5 Twin Beds and 1 Queen Bed

View all photos for Budget Apartment

Budget Apartment | Living area

Budget Apartment

  • 80 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

Double Room, 1 Queen Bed

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

Twin Room

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

Double Room

  • Sleeps 2
  • 1 Double Bed

About the area

Cairns

Cairns Central Business District stay.Within a 10-minute walk of this Cairns Central Business District hotel, you'll find Cairns Esplanade and Cairns Private Hospital. Cairns Performing Arts Centre and St Monica's Cathedral are also within half a mile (1 km).

What's nearby

  • Cairns Esplanade - 6 min walk - 0.6 km
  • Cairns Central Shopping Centre - 9 min walk - 0.8 km
  • Cairns Night Markets - 13 min walk - 1.1 km
  • Esplanade Lagoon - 14 min walk - 1.3 km
  • Reef Fleet Terminal - 18 min walk - 1.5 km

Getting around

  • Cairns Station - 15 min walk
  • Cairns Intl. Airport (CNS) - 6 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Muddy's Cafe - ‬8 min walk
  • ‪Atrium - ‬12 min walk
  • ‪KFC - ‬10 min walk
  • ‪Yum Sing - ‬6 min walk

About this property

Cairns City Sheridan

3-star hotel near Cairns Esplanade
Cairns City Sheridan offers its guests 2 outdoor swimming pools and a seasonal outdoor pool. WiFi is free in public spaces. Cairns City Sheridan also features a terrace, laundry facilities, and express check-in. Self parking is free.

This 3-star Cairns hotel is smoke free.

  • 31 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1990
  • Poolside lounge chairs
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • No smoking on site
Cairns City Sheridan offers 31 air-conditioned accommodations with hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. This Cairns hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • 2 outdoor pools

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 3:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests arriving outside of regular check-in hours can use the exterior telephone for check-in assistance.

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • The seasonal pool will open in January and close in December.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Best Western City Sheridan
Best Western City Sheridan Cairns
Best Western City Sheridan Hotel
Best Western City Sheridan Hotel Cairns
Cairns City Sheridan Hotel
Cairns City Sheridan
Cairns City Sheridan Hotel
Cairns City Sheridan Cairns
Cairns City Sheridan Hotel Cairns

Cairns City Sheridan Reviews

Reviews

6.0
Rating 10 - Excellent. 101 out of 1000 reviews
Rating 8 - Good. 267 out of 1000 reviews
Rating 6 - Okay. 294 out of 1000 reviews
Rating 4 - Poor. 185 out of 1000 reviews
Rating 2 - Terrible. 153 out of 1000 reviews

6.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Jalayna

Stayed 1 night in Oct 2025

4/10 Poor

Adele

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Cockroaches in room, stains on bedding and loud drug affected patrons making noise all night
Stayed 1 night in Oct 2025

4/10 Poor

Judith

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking, Too many people wandering around the motel at night that weren't staying there. Motel very dirty in hallways, piles of dirt and fluff just left there. No service to rooms over the three days.
Stayed 2 nights in Oct 2025

8/10 Good

Sarina

Stayed 2 nights in Oct 2025

8/10 Good

Sandra

Liked: Staff & service
This is a low-budget hotel, so the rooms are simple but well-aired and bright. The staff are fantastic! So kind and welcoming. And the hotel is well-positioned - 10 minute walk to everything.
Stayed 2 nights in Sep 2025

2/10 Terrible

Garry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid, Avoid, Avoid!

Ice addicts hanging around inside the hotel premises screaming and swearing, i had to call the police twice, music blaring at 6.30am woke me (no security or staff in attendance after 5pm), place was dirty, no wifi or internet connection in room. I checked out a day early and went to another hotel even though i had paid for a 2nd night.
Stayed 2 nights in Sep 2025

10/10 Excellent

John, Carrara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not the Sheridan but it's the next best thing I would recommend staying here it's just a short walk to the city centre, 2 pools to swim in friendly staff
Stayed 6 nights in Sep 2025

4/10 Poor

Campbell

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty , had cockroaches, was noisy until 1am in need of paint and maintenance, , would not ever stay there again
Stayed 3 nights in Sep 2025

10/10 Excellent

hilda

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
It was good need are left stairs make my leg sore everytime going up and down when you carrying things
Stayed 2 nights in Aug 2025

10/10 Excellent

Anthea

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Aug 2025

2/10 Terrible

Bernd

Business traveller
Disliked: Cleanliness, property conditions & facilities
Construction site in driveway ,Stair light switch with electrical wires hanging out of wall ,Tiles on staircases missing,floors in public areas dirty.
Stayed 1 night in Aug 2025

2/10 Terrible

Frederick

Disliked: Staff & service

Surprised

first time visit to Cairns so it might be the norm. overpriced for nothing
Stayed 3 nights in Jul 2025

4/10 Poor

Jana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos are misleading. The pool site is so bad no-one ever uses it. My room was very out dated. No hanging space, dirty carpets, poor beding. Best was the cochrache vistor that came at night. Eeeek!!!
Stayed 7 nights in Aug 2025

6/10 Okay

IRENE

Stayed 1 night in Aug 2025

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities
I would say this property is the dirtiest room I have ever stay in. I was worried that the bed would have bed bugs. For the $200 per night rate I expected much more
Stayed 2 nights in Aug 2025

2/10 Terrible

Jonathan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived after hours to find each bed only had one sheet on each bed THAT'S IT, requested more sheets and blankets but nothing avaiable. The two kids had to use bath towels as their top "sheet" for the first 2 nights, and the adults had nothing for the first night. For the second night *1* single blanket became available (yay?) so the adults shared the single blanket by placing it horizontally across the double bed to at least cover the top halves of our body. On our third and final night more linen became available and we were finally given enough sheets and blankets for 3 beds and the kids were able to stop using towels as their blanket. For $755 for 3 nights I would expect linen as a bare basic. (Also this is the Sheridan NOT the Sheritan and it is not part of the Sheritan Hotel chain)
Stayed 3 nights in Aug 2025

2/10 Terrible

Leanne

It was dirt and had mould on 90% of the roof and had just been painted over. Crusty old milk spills still in the fridge. Toilet and shower needed cleaning and you could feel the springs when laying or sitting on the bed. Pillows had mould stains and were discussing.
Stayed 10 nights in Jul 2025

4/10 Poor

Valonna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is old and dated, badly in need of renovation. In my bathroom, a patch in the wall had fallen off to reveal a dusty hole with old plumbing. The is no lift, so I had to carry my bags up to the second floor. Car parks are very tight. There is no dining facility.
Stayed 4 nights in Jul 2025

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom had a shocking smell, air vent was full of dust. Beds were old. Needs a lot of work
Stayed 1 night in Jul 2025

4/10 Poor

Richard

Disliked: Cleanliness
Communication between receptionist and cleaning staff not great as we were given the keys but room was not ready. Single bed did not had clean sheets as human hairs were all over it. Rubbish behind fridge. Dead cockroachs in kitchen draws. Not cleaned under queen bed.
Stayed 5 nights in Jun 2025

2/10 Terrible

Elisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very run down and the floor was sticky. It was not like the photos.
Stayed 3 nights in Jul 2025

4/10 Poor

Irina

Liked: Cleanliness, staff & service, amenities
Not like on photos. Motel is old.
Stayed 1 night in Jun 2025

10/10 Excellent

Clara-Maggie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Tom

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Hard pillows No glasses to drink out off Very noisy from area next to our room work area? No extra blanket
Stayed 1 night in Jun 2025