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Southern Cross Atrium Apartments

4.0 star property
4-star aparthotel near Cairns Esplanade

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Photo gallery for Southern Cross Atrium Apartments

3 outdoor pools, sun loungers
Flat-screen TV
Exterior
Deluxe Room One Bedroom. Pool View - Non Serviced
In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Gym

Explore the area

View in a map
3-11 Water Street, Cairns, QLD, 04870
  • Place, Cairns Central Shopping Centre
    ‪1 min walk‬
  • Place, Cairns Esplanade
    ‪10 min walk‬
  • Place, Cairns Night Markets
    ‪10 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Studio - Non Serviced

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Studio - Non Serviced

  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Studio Pool view - Non Serviced

In-room safe, iron/ironing board, free WiFi, bed sheets

Studio Pool view - Non Serviced

  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Apartment, 1 Bedroom - Non Serviced

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Apartment, 1 Bedroom - Non Serviced

  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room One Bedroom - Non Serviced

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Room One Bedroom - Non Serviced

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room One Bedroom. Pool View - Non Serviced

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Room One Bedroom. Pool View - Non Serviced

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Bedrooms - Non Serviced

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Apartment, 2 Bedrooms - Non Serviced

  • 87 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Beds OR 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room Two Bedroom. - Non Serviced

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Room Two Bedroom. - Non Serviced

  • 91 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds OR 1 King Bed and 1 Queen Bed

View all photos for Studio Apartment with Pool View

In-room safe, iron/ironing board, free WiFi, bed sheets

Studio Apartment with Pool View

  • Sleeps 2

View all photos for Deluxe One-Bedroom Apartment with Pool View

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe One-Bedroom Apartment with Pool View

  • Sleeps 3

View all photos for Studio Apartment

In-room safe, iron/ironing board, free WiFi, bed sheets

Studio Apartment

  • Sleeps 2

View all photos for Deluxe One Bedroom Apartment

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe One Bedroom Apartment

  • Sleeps 3

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About the area

Cairns

City center stay.Within a 10-minute walk of this Cairns Central Business District aparthotel, you'll find Cairns Central Shopping Centre and Cairns Performing Arts Centre. Cairns Esplanade and The Cultural Place are also within half a mile (1 km).
View more Aparthotels in CairnsOpens in a new window

What's nearby

  • Cairns Central Shopping Centre - 1 min walk - 0.1 km
  • Cairns Esplanade - 10 min walk - 0.9 km
  • Cairns Night Markets - 10 min walk - 0.9 km
  • Esplanade Lagoon - 13 min walk - 1.1 km
  • Reef Fleet Terminal - 15 min walk - 1.3 km

Getting around

  • Cairns Station - 5 min walk
  • Cairns Intl. Airport (CNS) - 11 min drive

Restaurants

  • ‪T2 Tea - ‬6 min walk
  • ‪Gong Cha - ‬6 min walk
  • ‪The Grand Hotel - ‬4 min walk
  • ‪KFC - ‬6 min walk
  • ‪KFC - ‬5 min walk

About this property

Southern Cross Atrium Apartments

4-star aparthotel near Cairns Esplanade
Southern Cross Atrium Apartments offers its guests 3 outdoor swimming pools and a fitness center. Public spaces have free WiFi. Barbecue grills, multilingual staff, and gift shops/newsstands are also featured at Southern Cross Atrium Apartments. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cairns aparthotel.

  • 160 guestrooms or units
  • 3 levels
  • 12 buildings
  • Poolside lounge chairs
  • Self-service laundry
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Smoking in designated areas
Southern Cross Atrium Apartments offers 160 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. Flat-screen televisions are featured in guestrooms. Microwaves and rice cookers are provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided on request.

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Property amenities

Pool/Spa

  • 3 outdoor pools
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi
  • Free WiFi has a 2-device limit

Parking and transportation

  • Car rental
  • Free covered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Rice cooker
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Outdoor areas

  • Balcony/patio
  • Barbecue grill
  • Picnic area

Laundry

  • Laundry facilities
  • Laundry service

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Designated smoking areas

Services and conveniences

  • Free local calls
  • Gift shop/newsstand
  • Guidebooks
  • Housekeeping (on request)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In the city center
  • Near a train station

Things to do

  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 12 buildings
  • 160 units
  • 3 floors
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open Monday - Friday (7:00 AM - 6:00 PM) and Saturday - Sunday (7:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 300 per week

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chair. This property accepts major credit cards, Visa, Mastercard, American Express, JCB International, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. The property is professionally cleaned.

Reservation deposit is payable by credit card and is due within 7 days of booking the reservation.
Rooms that have king beds are zipped-kings that can be split into 2 single beds.

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Free in-room WiFi has a 2-device limit.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Southern Cross Apartments
Southern Cross Atrium
Southern Cross Atrium Apartments
Southern Cross Atrium Apartments Cairns
Southern Cross Atrium Cairns
Southern Cross Atrium Apartments Hotel Cairns
Southern Cross Atrium Apartments Apartment Cairns
Southern Cross Atrium Apartments Apartment
Southern Cross Atrium Apartments Cairns
Southern Cross Atrium Apartments Aparthotel
Southern Cross Atrium Apartments Aparthotel Cairns

Southern Cross Atrium Apartments Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 676 out of 1608 reviews
Rating 8 - Good. 680 out of 1608 reviews
Rating 6 - Okay. 177 out of 1608 reviews
Rating 4 - Poor. 49 out of 1608 reviews
Rating 2 - Terrible. 26 out of 1608 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Bradley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was perfect for us as we needed 2 connecting rooms. Property Manager was great as he was always there to help ordering a Cab when Ubers cancelled trips. Kids loved the option of 3 pools. Great aircon and fans in rooms. Would definatley stay again.
Stayed 5 nights in Oct 2025

10/10 Excellent

William

Liked: Cleanliness, room comfort
I loved staying here. Very close to everything, even a mall next door with grocery stores. Easy walk to the esplanade. Except for nighttime hours there was always someone available to assist....sometimes even before I asked. They fixed a power problem immediatly and quickly arranged a cab for the airport.
Stayed 9 nights in Sep 2025

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Lovely place
Stayed 7 nights in Sep 2025

10/10 Excellent

Kerry

Liked: Cleanliness, room comfort

Very happy overall

I did love it here. The room was very comfortable, clean and with great view of the pool. This hotel is situated in a great part of the city, very close to the shops and transport. Two things that I found not ideal was 1: the position of the smoking section. It is situated on the walking path. 2: exiting the pool and spa I found quite difficult and I am able bodied. There needs to be extra not so high steps and bars to grip as exiting the pool and spa.
Nice to sit on the balcony overlooking this.
Stayed 5 nights in Oct 2025

10/10 Excellent

Beatrice

Liked: Cleanliness, property conditions & facilities
It was a lot minute booking for me as I hag a problem with my original hotel stay. This worked out well and it was clean and most convenient. Not may restaurants near by especially for dinner otherwise it worked out well for me.
Stayed 3 nights in Oct 2025

8/10 Good

Saichaitanya

Liked: Cleanliness, amenities, property conditions & facilities
Good one but not 4 star standards
Stayed 4 nights in Oct 2025

10/10 Excellent

Antonio Dominico

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apratmants have everything you need, The staff go beyond so friendly, helpful and real good knowledge of the area and things to do. Its well located walking distance to the local shopping mall for and bit an peices. Walking distance to alot of the local attractions. Rustys markets and night markets good place to try so many differnt foods from around the world. Highly Recomended
Stayed 4 nights in Sep 2025

6/10 Okay

Svetlana

Travelled with family
Disliked: Cleanliness
We liked: pleasant receptionist and very helpful night manager Scotty. Location was okay, close to Shopping center, first floor, 15 minutes' walk to marina, We enjoyed fresh towels and bed cloth. We didn't like: The Day time manager that has shown absolutely Zero empathy, when on the very rainy day we asked for a late check out for my 91y.o. mother, so she could just rest in bed for 3-4 hours before our way to airport..It was very stressful conversation, I was in tears, and, at the end, we paid $60 for late check out. We found that man as being greedy and inconsiderate. Also, the shower didn't work, it was almost impossible to get warm water, it was cold or hot only. And, the cleaning in the middle of our 7 night's stay wasn't done properly, they just changed beds and placed a new bin liner inside the empty bin. The floor wasn't mopped. We won't recommend this place.
Stayed 6 nights in Sep 2025

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities
We have stayed here twice now and the facilities are very good.
Stayed 6 nights in Aug 2025

8/10 Good

Lorne

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pools were great 👍
Stayed 8 nights in Sep 2025

10/10 Excellent

Erin

Liked: Cleanliness, property conditions & facilities
This was a great place to stay
Stayed 9 nights in Aug 2025

6/10 Okay

John

Liked: Cleanliness
frig very noisy had to be replaced, toilet leaking water, heated pool did not work and was not going to be fixed.
Stayed 8 nights in Sep 2025

10/10 Excellent

Difei

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

sharyn

Liked: Cleanliness, amenities, property conditions & facilities
We were very happy there.Everything was close.If we go there again we will request the bottom floor as going up and down the stairs was a lot but not your fault. Thankyou
Stayed 8 nights in Aug 2025

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We chose a 1 bedroom deluxe apartment & it was compact but very clean & good self contained apartment with everything we needed. Big kitchen with large fridge, but no indoor eating table. Retiled new shower, washing machine, dryer in bathroom (timer wasn’t working & only hot cycle worked), comfortable queen size bed. Outdoor patio leading into nice pool area with good size dining table. It’s very close to Cairns Central Shopping Centre It is a dark apartment so have to have lights on. It isn’t sound proof so outside noises can be heard as well as some noises in other apartments & door between bathroom & bedroom is bifold so noises can be heard. It’s quite noisy in mornings with comings & going’s but generally quiet other times & security gates close at. 9.30 pm so quieter at night. The pools/spa were not heated The Kuranda rail line runs at back & it is near a main road
Stayed 5 nights in Aug 2025

10/10 Excellent

Javier

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2025

2/10 Terrible

Scott

Stayed 2 nights in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Just a great place to stay
Stayed 4 nights in Aug 2025

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Complaint would be the wireless internet and the streaming device on the TV in our room was constantly dropping out and the internet was terrrible. Only other issue I was on crutches and we were placed on the top floor and there are no lifts this meant that we could not go out as planned due to this issue. The apartment was nice clean and well maintained just the above let it down.
Stayed 5 nights in Aug 2025

6/10 Okay

Debra

Travelled with family
Disliked: Amenities
We did not know there was no elevator for the apartment. We had a lot of luggage and I just had a knee replacement so the stairs were an inconvenience. The apartment was very muggy even with the a/c on. It was conveniently located for what we needed.
Stayed 3 nights in Aug 2025

6/10 Okay

Allan

Disliked: Property conditions & facilities
Rooms small
Stayed 6 nights in Aug 2025

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very dated and in need of a Reno. The mattress was damaged and the springs made a twanging noise every time I got in and out of bed. The lady at reception showed no interest in fixing it. The lady at reception treated customers as though they were an inconvenience to her day. Some garbage truck came in and clanged and had its reversing noise on shortly after 6:00am every other day. After electing not to pre-pay the apartment tried to charge my credit card anyway. The pools were ok but squashed in between apartment blocks and therefore never saw sunlight and therefore were cold.
Stayed 12 nights in Aug 2025

10/10 Excellent

francis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
good location. very nice accommodation
Stayed 6 nights in Aug 2025

10/10 Excellent

Tasi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Noisy at night when guests use the pool. To be expected.
Stayed 4 nights in Jul 2025