Ratings based on 385 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.4 Service & staff
3.6 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 23, 2024 on Expedia
by A traveller
Posted Feb. 5, 2024 on Expedia
I would never stay here. I left within an hour of arriving. My non smoking room smelled like smoke. I found a pack of cigarettes in the room, the phone didn't work and they had the a/c heater disconnected. I had to always push a button at the front desk for someone to help me. The pictures I reviewed did not match the room I walked into. The sheets were dirty. There were burn marks on the shelf from cigarettes sitting there. I quickly left and went to another hotel. I strongly recommend staying away from here.
Comment from Hotel Management
Feb. 14, 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A traveller
Posted Aug. 29, 2023 on Expedia
The most welcoming host, I've ever experienced! I was greeted like my business was appreciated. It clean, safe and quiet! I had to stay another night! Great job you guys! My family and I appreciate the service you provide! I'd recommend this business to everyone! N.Dedecker
Comment from Hotel Management
Sep. 7, 2023 by Nancy Y., Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
by A traveller
Posted Jun. 11, 2023 on Hotels
It was nice quiet n comfortable like always
Comment from Hotel Management
Jun. 21, 2023 by Brand Experience Team, Hotel Management
Hi Louie, We are glad you had a great experience and appreciate your feedback! Maz K. #Team6
by A traveller
Posted Jun. 3, 2023 on Hotels
by A traveller
Posted May 18, 2023 on Hotels
Roaches and stains on bed
by A traveller
What a nightmare!
Posted May 13, 2023 on HotelsIt was horrible! Elevator was out so had to climb 3 flights of stairs, then the door was stuck so had to walk back downand up again. Finally got in and the AC wasn't on and it was soooo hot. This is TEXAS ya know, theAC should have been on so we wouldn't have to walk into a hot room. It took 2 hrs to cool off but was never really cool. Then trot back down 3 flights of stairs again with our dogs and bags.
Never again!
Comment from Hotel Management
May 23, 2023 by Nancy Y., Hotel Management
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6
by A traveller
Posted Apr. 30, 2023 on Hotels
Hotel interior was poorly maintained and the entire second floor reeked of pet urine.
Comment from Hotel Management
May 10, 2023 by Brand Experience Team, Hotel Management
Hi Tyrus,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6
by A traveller
Posted Apr. 13, 2023 on Expedia
by A traveller
Bad service but comfortable room once cleaned.
Posted Apr. 12, 2023 on HotelsThey told me if I pay I can check in at 6:30 am. That was a lie. I get there he told me I would not be able to check in until 2pm. I get there and the room was filthy. I asked for another room and that room was worst and the door was left open. I told him I would come back at 3pm. I had room 101 it was freshly cleaned. The service was horrible. He was so mean to me. But when the room got cleaned the stay was better.
Comment from Hotel Management
Apr. 25, 2023 by Brand Experience Team, Hotel Management
Hi Noralisa,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
