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Mercure Resort Sanur

4.0 star property
4-star beachfront hotel near Sanur Beach

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Photo gallery for Mercure Resort Sanur

2 outdoor pools, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers
On the beach, white sand, sun loungers, beach umbrellas
2 bars/lounges, 2 poolside bars, beach bar
Exterior
View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa
  • Room service

Explore the area

View in a map
Jalan Mertasari Sanur, P.O. Box 3476, Denpasar, Bali, 80034
  • Mertasari Beach
    ‪4 min walk‬
  • Sanur Beach
    ‪16 min walk‬
  • Kuta Beach
    ‪12 min drive‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪14 min drive‬

Room options

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Twin Beds

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Twin Beds

  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Twin Room, 2 Twin Beds

Executive Twin Room, 2 Single Beds

Executive Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(3 reviews)
  • 42 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds

Family Room, Multiple Beds

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(14 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

8.0 out of 10
Very good
(16 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Denpasar

On the beach.With a stay at this Sanur hotel, you'll be within 2 miles (3 km) of Sanur Beach and 9 miles (15 km) of Waterbom Bali. Also within 9 miles (15 km) are Kuta Beach and Legian Beach.

What's nearby

  • Mertasari Beach - 4 min walk - 0.4 km
  • Sanur Beach - 16 min walk - 1.4 km
  • Sanur Night Market - 5 min drive - 3.6 km
  • Kuta Beach - 12 min drive - 11.9 km
  • Legian Beach - 14 min drive - 13.6 km

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 25 min drive

Restaurants

  • ‪Bamboo Bar - ‬7 min walk
  • ‪Retro Beach Restaurant - ‬5 min walk
  • ‪Genius Cafe - ‬7 min walk
  • ‪Curry Traders - ‬5 min walk
  • ‪Linga Longa Bar - ‬4 min walk

About this property

Mercure Resort Sanur

4-star beachfront hotel near Sanur Beach
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Mercure Resort Sanur you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There's a restaurant on site, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This eco-certified hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. You'll have access to the outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 4-star Denpasar hotel.

  • 189 guestrooms or units
  • 3 levels
  • 41 buildings
  • 2 bars by the pool
  • 2 bars or lounges
  • Meeting rooms
  • 4842 sq ft of conference space
  • 450 sq m of conference space
  • Built in 1988
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Dining venue
Mercure Resort Sanur offers 189 air-conditioned accommodations with fireplaces and minibars. Rooms open to furnished balconies or patios. 29-inch LCD televisions come with premium cable channels. Bathrooms include rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Denpasar hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 11 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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4.2 out of 5, Very good, 1,013 reviews
Prama Sanur Beach Bali

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle up to 2.2 km
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 160,000 for adults and IDR 86,000 for children
  • 2 bars/lounges
  • 2 poolside bars
  • A beach bar
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Library
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • TV in common areas
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 29-inch LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Fireplace
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property offers airport shuttle service (surcharge) for up to 3 guests with luggage .

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Resort Sanur

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 390000 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 200000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 160000 for adults and IDR 86000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 390000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. This property uses a grey water recycling system.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Pool access available from 7:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Mercure Resort
Mercure Resort Sanur
Mercure Sanur
Accor Hotel Sanur
Mercure Hotel Sanur
Mercure Resort Sanur Bali
Mercure Resort Sanur Hotel Sanur
Mercure Resort Sanur Hotel
Mercure Resort Sanur Denpasar

Reviews

Mercure Resort Sanur Reviews

8.0

Very good

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 192 out of 656 reviews
Rating 8 - Good. 310 out of 656 reviews
Rating 6 - Okay. 99 out of 656 reviews
Rating 4 - Poor. 39 out of 656 reviews
Rating 2 - Terrible. 16 out of 656 reviews

Reviews

10/10 Excellent

Lia, Altadena

Travelled with family
Liked: Amenities, property conditions & facilities
Amazing staff and service. Great attitude and very helpful. Direct beach access, convenience location. It is an older property, so of course it already shown some wear and tear but overall it is great place (and value) to stay in the sanur area.
Stayed 4 nights in Jun 2025

4/10 Poor

Ashley

Travelled with family and small children
Disliked: Property conditions & facilities
Unfortunately we had to cancel our stay after one night because we were too uncomfortable. It gets 2 stars, one for location as it is right on the beach, and one for the staff as they did help us. As for the rooms...its like sleeping on a trampoline! Dark, dungy, our balcony door would not close allowing mosquitos in, our bedsheets/pillows stained. Shower pressure almost didnt exist...the place needs an update! We could hear the neighbours next door coughing the walls were that thin. Breakfast definitely just average. My favourite being the fresh squeezed juices as that is hard to go wrong. Oh, and the Wifi works property wide, however doesnt work well, will cut in and out quite often, including in the rooms!
Stayed 5 nights in Jun 2025

6/10 Okay

Debra

Travelled with group
Rooms ok but need a little updating. Towels need replacing very grey looking. Food needs more different choices for breakfast always the same gets boring. Example different sort of danish chocolate apricot custard jam. Different juices.
Stayed 14 nights in Jun 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location away from the more popular tourist areas, not crowded, quiet, beach not packed allowing for more space. Seemed to be more family friendly and more of a mature crowd. Great walkway along the length of the coast ideal for walks and bike rides. Large modern and impressive shopping centre. All cafes and restaurants visited had great service, quality meals and extremely reasonable prices. The MECURE resort was clean, staff helpful and friendly, older than some of the other resorts but also cheaper. I would most definitely stay there again. Highly recommended
Beach seating attached to the MECURE
Stayed 6 nights in Jun 2025

4/10 Poor

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We did arrive early as our flight was changed. Thankful that we could leave our bags and come back at check in time. Unfortunately room wasn't ready, should be 10-15 mins. Checked back 15mins later and told another 15... Again wasn't ready so went to a local Warung to get a drink as it was oppressively hot,mid 30and extremely humid,we came from Perth and was raining and 10 degrees. Arrived back at 3:30 and still had to wait another few minutes....they had to ring and check. Apart from the check in and no TV for a cpl days,which I only found out was fixed by accident,overall everything else was pretty good. The surrounding gardens are very green and well maintained and pleasant to walk through. Pool is large and a great temperature,not cold like most others. The breakfast selection was a highlight with so many options to choose,pancakes/waffle section and egg bar became a favourite, even got a free neck massage one day. I highly commend all the staff here,always greeting me no matter what time of day and always with a huge happy smile and I do meen every single person from the security & front desk & cleaners & gardens & maintenance & restaurant bar and pool staff , thankyou you make staying there a highlight...
Stayed 7 nights in May 2025

10/10 Excellent

JULIE Helen, BRIGHTON

Stayed 16 nights in May 2025

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good location to beach walk. Breakfast was good and enough variety for me. Coffee was good. Easy walk to warungs on beach. We had Executive room but was a little dated. Bed was comfortable. Shower had good pressure. Would stay again
Stayed 2 nights in May 2025

8/10 Good

Katerina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in amazing garden setting. Room was quite roomy, although a bit outdated it was very comfy, clean & had great air conditioning. The area was quiet, a great place for peace & relaxation. The beach front was fantastic and the 6 km bike / walking path along the beach leading all the way to the new Icon shopping centre was amazing, with lots of places to eat & drink and little shops along the way. The buffet breakfast catered to all tastes & was substantial. I would definitely stay here again.
Stayed 6 nights in Apr 2025

10/10 Excellent

Sofara J

Liked: Staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Marian

Liked: Amenities
Friendly staff. Great pools. Nice beach area
Stayed 14 nights in Apr 2025

8/10 Good

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing holiday. Beautiful pools and friendly staff
Stayed 1 night in Apr 2025

6/10 Okay

Melanie

Liked: Staff & service, amenities, property conditions & facilities
Let me start by saying the staff at this resort were so so lovely, the grounds were also beautiful. Great pools, pushbike hire, buffet breakfast had a lot of options, cocktails were delicious! Nice seating on the beach and quite easy to walk or take a scooter around. I also had a spa treatment which was amazing. This review is more for management. The room was run down, as in floor was chipped and stained, shower was only lukewarm, bedding/pillows felt a bit grotty. It would be worthwhile spending some money to bring the rooms up to scratch so that they match the rest of this lovely property.
Stayed 3 nights in Apr 2025

2/10 Terrible

david

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is run down and shabby. There is mould on the buildings and has a general overuse tiredness about it. My tv didn’t work for the whole stay and mosquitoes were able to get in each night. It was not close to anything other than the hotel cafe and its special seafood buffet was over cooked fish and some side dishes. Overall very disappointing
Stayed 2 nights in May 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This resort was an amazing experience, unfortunately we couldn’t enjoy the SPA because it was always full, but the private beach is very close and beautiful. The staff are all amazing and very kind and friendly.
Stayed 2 nights in Apr 2025

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. The staff are amazing and helpful with everything. Great location and will definitely go back.
Stayed 7 nights in Apr 2025

8/10 Good

Michael

Stayed 2 nights in Apr 2025

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Well let me start with the setting is beautiful. Good location for walking the promenade The breakfast was acceptable but not great. And I must say that the entire resort needs to be upgraded. It has seen much better days. For the price, you get what you pay for!!!!
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sanur beach-side location

Nice hotel on a large property in Sanur on the beach. A nice breakfast is available for a reasonable rate. The resort is a bit spread out with easy enough access to the pools and beach. Our room was very comfortable, and larger than expected.
Stayed 6 nights in Feb 2025

6/10 Okay

Rachael

Travelled with group
Liked: Cleanliness, staff & service
Property was in need of refurbishment. Breakfast was a bit disappointing compared to other hotels in it's class. Staff were wonderful. Rooms are clean but tired.
Stayed 2 nights in Feb 2025

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Julie

Travelled with partner, Travelled with group
Liked: Staff & service
Overall we were satisfied with our stay at the Mecure for the price we paid. The property itself while beautiful is tired and at the point of badly needing a makeover. Our biggest dislike was the breakfast, walking to 3 seperate locations to get your food and drinks but no proper bacon? Porters not turning up to collect our bags when we left after we asked earlier. The little things which should be automatic we often had to chase the staff up for. Stand out staff member was Reno. We dont know where the Mecure would be without him.
Stayed 9 nights in Jan 2025

10/10 Excellent

Sabrina

Stayed 2 nights in Jan 2025

8/10 Good

Roy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet area, great for relaxing.
Stayed 14 nights in Dec 2024

8/10 Good

Fitra

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Good

Our stay is good, all the the staff very friendly, and the receptionist when we cek in very helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Giuliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort has 2 good pools , good beach location, service is excellent right through the resort , lots of choices for breakfast ,fast check in, its at the end of Sanur beach but lots of bars and restaurants and shops.Its an aging resort but well kept . Good base to explore the rest of Bali .
Stayed 7 nights in Nov 2024