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Hotel Riu Palace Costa Rica - All Inclusive

Property class: 4
4-star beachfront property with 4 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

Aerial view
Creator video - submitted by Sam Meddings
Aerial view
Hot tub, steam room, body scrubs, facials
Buffet

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Place, Playa Matapalo
    ‪6 min walk‬
  • Place, Diamante Eco Adventure Park
    ‪6 min walk‬
  • Place, Coco Beach
    ‪58 min drive‬
  • Airport, Liberia (LIR-Daniel Oduber Intl.)
    ‪94 min drive‬

Room options

View all photos for Suite Superior with Ocean View

Minibar, in-room safe, desk, blackout drapes

Suite Superior with Ocean View

  • 73 sq m
  • Sleeps 2

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (U)

8.2 out of 10
Very good
(58 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Courtyard View (E)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Superior (L))

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, U)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (E)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (U)

7.8 out of 10
Good
(154 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (U)

8.8 out of 10
Excellent
(5 reviews)
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (U)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (L)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (L)

  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (L)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (C)

7.0 out of 10
Good
(20 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, C)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Suite, Jetted Tub, Ocean View (E)

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (E)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (C)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite (Jacuzzi | C)

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi | C)

  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (C)

7.4 out of 10
Good
(6 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite (Tropical View, B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Junior Suite, Garden View (B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Family Suite, 2 Bedrooms (B2C-CA)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | B2C-CA)

Minibar, in-room safe, desk, blackout drapes

Suite (Jacuzzi | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior (L))

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (E)

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (E)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View | E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Garden View

  • 40 sq m
  • Sleeps 4

View all photos for Room Superior

Minibar, in-room safe, desk, blackout drapes

Room Superior

  • 40 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

Minibar, in-room safe, desk, blackout drapes

Suite Junior with Sea View

  • 40 sq m
  • Sleeps 4

View all photos for Family Suite -5 guests-

Minibar, in-room safe, desk, blackout drapes

Family Suite -5 guests-

  • 73 sq m
  • Sleeps 5

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About the area

El Ocotal

On the beach.Stay at this Sardinal property and you'll be within half a mile (1 km) of Playa Matapalo and 2 miles (3 km) of Diamante Eco Adventure Park. Haras del Mar Equestrian Center is within 3 miles (5 km) and Danta Beach is within 9 miles (15 km).

What's nearby

  • Playa Matapalo - 6 min walk - 0.6 km
  • Diamante Eco Adventure Park - 6 min walk - 0.6 km
  • Playa Hermosa - 56 min drive - 26.8 km
  • Coco Beach - 58 min drive - 27.2 km
  • Playa Potrero - 61 min drive - 20.5 km

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 53 min drive

Restaurants

  • ‪Sports Bar - ‬9 min walk
  • ‪Restaurante Liberia - ‬9 min walk
  • ‪Restaurante Ocotal - ‬9 min walk
  • ‪Coconut Pool Bar - ‬8 min walk
  • ‪Restaurante La Toscana - ‬9 min walk

About this property

Hotel Riu Palace Costa Rica - All Inclusive

4-star beachfront property with 4 outdoor pools
Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Palace Costa Rica - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a nightclub, and a 24-hour fitness center are also featured at the family-friendly Hotel Riu Palace Costa Rica - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Sardinal property.

  • 1 building
  • 538 guestrooms or units
  • 6 levels
  • 4 dining venues
  • Built in 2012
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Sardinal property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a hot tub and a steam room. Guests under 17 years old are not allowed in the spa.

Similar properties

Aerial view
Hotel Riu Guanacaste - All Inclusive
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Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Costa Rica - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 689 out of 1488 reviews
Rating 8 - Good. 358 out of 1488 reviews
Rating 6 - Okay. 248 out of 1488 reviews
Rating 4 - Poor. 104 out of 1488 reviews
Rating 2 - Terrible. 89 out of 1488 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Juan

Travelled with family
Pool was great, strange that we have to have cards to get towels and make sure we don't misplace them. Breakfast buffet was AMAZING. Fresh fruits, local foods, typical foods, I had never seen such a large buffet, it was amazing! Food in all restaurants was wonderful, the coffee bar was amazing, plenty of chairs around the pool. Beach was kind of far away and never really came in to play for us
Stayed 5 nights in Apr 2026

10/10 Excellent

John Bradford

Stayed 6 nights in Jan 2026

10/10 Excellent

Stravenky

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room can use some upgrades.. sheets was changed once, beds are not the best.
Stayed 6 nights in Dec 2025

10/10 Excellent

Jelena

Stayed 6 nights in Dec 2025

10/10 Excellent

Adam, clifton

Stayed 7 nights in Jan 2026

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff helpful. Front desk arranged flowers and balloons Sherryl was great
Stayed 5 nights in Jan 2026

10/10 Excellent

Virvioly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing Stay, the staff was really great.
Stayed 5 nights in Jan 2026

10/10 Excellent

Armandina

Stayed 6 nights in Jan 2026

2/10 Terrible

Clayton

Stayed 7 nights in Jan 2026

2/10 Terrible

Albert

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
Hotel is way overdue for a renovation. We had a wedding here and almost every room our party stayed in required a complaint for maintenance. 8 out of 12 rooms had issues. Showers broken, air conditioning broken, room keys failing numerous times, tvs broken, a colony of ants in one room, and a few nasty moldy looking beds. Reported the issues and were told maintenance would come fix everything. No one ever showed up. They also refused to exchange rooms. We had 5 people sick from the food. Restaurants were hard to get into and did not take reservations. If you were not in line at 5:15-5:30 you likely were eating at the buffet. Food was subpar even for an RIU(4th I’ve stayed at). We also had to corner the wedding coordinator to get things lined out because he kept canceling our meetings. After that he did great, wedding went perfectly. Have been to 10 all inclusive resorts now and as far as the building, food, and service this one was by far the worst. The grounds, location, and beach were awesome. The Riu Guancaste next door looked to be much better. Will definitely come back to Costa Rica but will not be visiting the RIU Palace.
Stayed 5 nights in Jan 2026

10/10 Excellent

Danika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the different pool options. Every area of property was clean. Staff were superb. Richard and Kevin were our favorite waiters. Great property and would go back!!
Stayed 6 nights in Jan 2026

8/10 Good

Evelyn Elena

Stayed 4 nights in Jan 2026

6/10 Okay

Alexandra

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
Main door in room did not work twice did not want to open, with working key, did not register original key card as well or after getting it fixed. Fan in the room made so much noise when it was on. Bathroom door would not close all the way. Staff was very kind. Most things in the room were okay but definitely need to be looked at or replaced.
Stayed 6 nights in Jan 2026

6/10 Okay

Gediminas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We were just there recently. Overall, we had a good experience, but there were two issues worth mentioning. First, if you want to have dinner at one of the restaurants in the evening, you pretty much need to be in line by 5:45 pm to get a table or reservation. If you arrive later than that, your dining options are very limited and usually end up being the buffet. Second, the room felt outdated. The ceiling fan was squeaking constantly. We asked for someone to come check it out, but no one ever did. Other than that, I can’t really say anything bad. The food was good, the service was great, and the staff were very friendly and welcoming. We were told that hotel renovations are planned for August, which should be a big improvement.
Stayed 9 nights in Dec 2025

6/10 Okay

Sheila

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean resort. Food was not that good.
Stayed 4 nights in Jan 2026

8/10 Good

Marko, Phillips Ranch

Travelled with family
Liked: Cleanliness
The staff are excellent. The hotel itself is a bit outdated and could definitely use a facelift to more warmer colors and lighting.
Stayed 5 nights in Dec 2025

10/10 Excellent

Brandon

Stayed 4 nights in Sep 2025

10/10 Excellent

Rhonda Kay

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at Riu Palace was amazing!
Stayed 7 nights in Dec 2025

8/10 Good

Steffanie

Stayed 5 nights in Jan 2026

10/10 Excellent

Francois, Houston

Stayed 14 nights in Dec 2025

8/10 Good

june b, Sunfish Lake

Liked: Cleanliness, property conditions & facilities
Staff are amazing, very friendly, go out of their way to help. Hotel rooms need some updating. Room refrigerator not working- we called and guy plugged it into different outlet. He left and it promptly quit working. Food pretty good. Some desserts were a little funky. Nice pools and chair options with shade. Felt very safe. Did two excursions thru hotel- nice. Nexus tours did great job.
Stayed 8 nights in Dec 2025

8/10 Good

Petru

Liked: Staff & service
Stayed 18 nights in Dec 2025

10/10 Excellent

Marcus Edward

Stayed 6 nights in Dec 2025

6/10 Okay

Oscar

Travelled with family
The room not to good
Stayed 7 nights in Dec 2025

6/10 Okay

Abigail

Travelled with family
Disliked: Property conditions & facilities
My stay at RUI Palace Costa Rica was average overall. The property is clearly outdated and in need of a major remodel. Rooms and common areas feel worn and do not reflect the standards expected from a “Palace” resort. The food was below average, with inconsistent quality. Access to the specialty restaurants required waiting in long lines (first come first serve only). There are no reservation system —guests should not have to spend vacation time standing in line. While the staff were courteous and friendly, they often provided incorrect or conflicting information regarding access of other RUI restaurants and resort policies, which caused confusion throughout our stay. Overall, this resort did not meet expectations. Without significant renovations, improved food quality, and a better restaurant reservation system, I would not recommend RUI Palace Costa Rica.
Stayed 7 nights in Dec 2025