Book Exe Hotels rooms in Gustavo A. Madero

"The hotel was great and is in a good location. The only minus was our room did not have running AC for the first 2 nights. We brought it up to the staff during the first night before going to bed to where they “reset”the AC system. They said it was fixed however we immediately knew it wasn’t the case. The AC was not felt like in another room where my girlfriend’s parents were staying at in the same hotel. It was obvious there was a difference in room temperature. The next day we brought it up again to which they supplied us a fan until a professional can see what the issue was. Before the third night they were able to switch our rooms which is what we initially thought would be easier. They transported our luggage to the other room. Packing and unpacking again was a bummer, however I’m glad they were able to eventually come through and allow us to enjoy the rest of our stay as originally intended. That’s the only reason for the 4 star. If that wasn’t the case a 5 star would be very easily justified. Not a 3 star review since they did eventually fix the issue."

"Gorgeous hotel. Helpful friendly staff!! Highly recommend"

"Amazing hotel ! Definitely I will come back"

"It is good example hotel that maximizes a large variety of complex economic and cultural utilities for families and businesses across the middle and upper income-based spectrum. "

"My stay was really good. The room was spacious and well maintained and the staff were always helpful. The only negative was that there was not a microwave in the room and the front desk said there wasn’t one available in the lobby either. It really was a pleasant stay. "

"The hotel is very old and in need of significant renovations. We were quite concerned about the condition of the bathroom, especially the toilet, which was broken and seemed unsafe to use. The beds were comfortable, and the housekeeping staff were very friendly and helpful. Unfortunately, the front desk staff were not as accommodating. The room phone did not work properly, and the hotel charges for local calls, which was unexpected. The location is excellent, but the property itself requires a lot of maintenance. To make matters worse, there were insects in the shower area."