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The Prince Hakone Lake Ashinoko

4.0 star property
4-star spa hotel near Lake Ashi

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Photo gallery for The Prince Hakone Lake Ashinoko

Stunning building with a symmetrical facade and spacious balconies on each floor, set amidst a beautifully manicured lawn.
Enjoy a warm and inviting dining experience in this cozy space with brick accents and elegant table settings.
Relax on the lakeside with a view of the distant mountains, where a lounge chair and table invite you to unwind.
Enjoy a meal or social gathering with a view of the water and mountains from the room's large window.
Relax by the serene pool surrounded by lush greenery and a tranquil natural view.

Popular amenities

  • Room service
  • 24/7 front desk
  • Laundry
  • Spa
  • Housekeeping

Explore the area

Map
144 Moto-hakone, Hakone, Kanagawa-ken, 250-0592
  • Hakone Shrine
    ‪3 min drive‬
  • Lake Ashi
    ‪4 min drive‬
  • Hakone Kowakien Yunessun
    ‪9 min drive‬

Room options

View all photos for Standard Twin Room, Non Smoking, Garden View

1 bedroom, in-room safe, desk, laptop workspace

Standard Twin Room, Non Smoking, Garden View

8.6 out of 10
Excellent
(8 reviews)
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Twin Room, Non Smoking, Lake View

Twin Room, Non Smoking, Lake View

Twin Room, Non Smoking, Lake View

10.0 out of 10
Exceptional
(21 reviews)
  • 38 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Quadruple Room, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Superior Quadruple Room, 2 Double Beds, Non Smoking

9.2 out of 10
Wonderful
(12 reviews)
  • 40.4 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Fireworks Viewing Stay by Lake Ashi" Superior Twin Room (1-4 use) Non-Smoking

1 bedroom, in-room safe, desk, laptop workspace

Fireworks Viewing Stay by Lake Ashi" Superior Twin Room (1-4 use) Non-Smoking

  • 40 sq m
  • Partial lake view
  • Sleeps 6
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Fireworks Viewing Stay by Lake Ashi" Garden view twin room (1-3 use) Non-Smoking

1 bedroom, in-room safe, desk, laptop workspace

Fireworks Viewing Stay by Lake Ashi" Garden view twin room (1-3 use) Non-Smoking

  • 38 sq m
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Double Room, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Hakone

Motohakone stay.With a stay at this Motohakone hotel, you'll be within half a mile (1 km) of Hakone Komagatake Ropeway and 2 miles (3 km) of Lake Ashi. Kuzuryu Shrine and Hakuryu Shrine are also within 2 miles (3 km).

What's nearby

  • Hakone Shrine - 3 min drive - 2.7 km
  • Lake Ashi - 4 min drive - 2.7 km
  • Hakone Kowakien Yunessun - 9 min drive - 9.3 km
  • Hakone Ropeway - 9 min drive - 6.8 km
  • Hakone Open Air Museum - 10 min drive - 9.9 km

Getting around

  • Kowakidani Station - 11 min drive
  • Hakone Miyanoshita Station - 13 min drive
  • Haneda Airport (HND) - 106 min drive

Restaurants

  • ‪箱根神社 お休処 - ‬5 min drive
  • ‪Bakery&Table箱根 - ‬5 min drive
  • ‪深生そば - ‬5 min drive
  • ‪湖畔荘 - ‬4 min drive
  • ‪あしのこ茶屋 - ‬5 min drive

About this property

The Prince Hakone Lake Ashinoko

4-star spa hotel near Lake Ashi
There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. Public spaces have free WiFi and wired Internet. The Prince Hakone Lake Ashinoko offers its guests a full-service spa, hot springs, and a sauna. Spa services, a terrace, and a vending machine are also featured at The Prince Hakone Lake Ashinoko. The hotel can provide concierge services and wedding services. Self parking is free.

This 4-star Hakone hotel is smoke free.

  • 134 guestrooms or units
  • 4 levels
  • 3 dining venues
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
The Prince Hakone Lake Ashinoko offers 134 accommodations with safes and complimentary bottled water. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers.

This Hakone hotel provides complimentary wired and wireless Internet access. LCD televisions come with digital channels and pay movies. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

SPA LA PAIX（スパ・ラ ペ） has 1 treatment room. Services include massages. The spa is open select days.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are hot springs on site.

Languages

English, Japanese

Similar properties

Relax by the long, rectangular pool surrounded by comfortable lounge chairs and take in the panoramic views of the lush hillside and serene body of water.

Hakone Ashinoko Hanaori

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  • Parking included
  • Free WiFi
  • Restaurant
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Property amenities

Family friendly

  • Children's dinnerware
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free train station pick-up shuttle from 11:30 AM to 4:00 PM
  • Train station shuttle at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 4,600 to 5,750 for adults and JPY 1,380 to 2,760 for children
  • 3 restaurants
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Hot springs
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (33 inches high)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

Room amenities

Entertainment

  • LCD TV with digital channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Roundtrip train station shuttle service departs from Odawara station to the property at 11:45 AM, 2 PM, and 4:10 PM. Return departures to Odawara station are 10:30 AM, 1 PM, and 3:10 PM.
Additional fees apply to children 0-5 years old for breakfast and dinner.
Guests booked in Half Board rates must check-in by 6:30 PM to receive dinner.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4600 to 5750 for adults, and JPY 1380 to 2760 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakone Prince
Prince Aparthotel Hakone
Prince Hakone
Prince Hotel Hakone Machi
The Prince Hakone Hotel Hakone-Machi
Prince Hakone Lake Ashinoko Aparthotel
Prince Ashinoko Aparthotel
Prince Hakone Lake Ashinoko
Prince Ashinoko
The Prince Hakone
The Prince Hakone Ashinoko
The Prince Hakone Lake Ashinoko Hotel
The Prince Hakone Lake Ashinoko Hakone
The Prince Hakone Lake Ashinoko Hotel Hakone

The Prince Hakone Lake Ashinoko Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 411 out of 779 reviews
Rating 8 - Good. 255 out of 779 reviews
Rating 6 - Okay. 64 out of 779 reviews
Rating 4 - Poor. 29 out of 779 reviews
Rating 2 - Terrible. 20 out of 779 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

RUBEN, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property itself is undeniably beautiful—nestled right by the lake with serene views and a peaceful atmosphere. The staff were friendly and accommodating, and the food was reasonably good. However, all of that is completely overshadowed by one major issue: the discriminatory ban on tattooed guests using the onsen. Nowhere in the hotel rules or booking information was this restriction disclosed. Had I known, I would have never booked this hotel. Being refused access to a key amenity that is part of the experience—especially in a hotel of this caliber—is incredibly disappointing and feels exclusionary. It’s 2025. This kind of outdated policy should either be reconsidered or clearly communicated upfront. Beautiful setting or not, I won’t be returning—and I hope others take this into consideration before booking.
Stayed 1 night in Apr 2025

8/10 Good

Patterson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Marian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Spacious room, very dated and in need for refurbishment. Very limited dining options, very expensive especially for children. Staff are great and very attentive. Shuttle service infrequent and no taxi options early morning. Onsen was good, very clean and great views from outdoor bath.
Stayed 1 night in Apr 2025

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Stayed 2 nights in Apr 2025

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a very quiet remote place to stay with great views of Lake Ashi and Mt Fuji this is the place to stay. The bus station is a 5 min walk if that.
Stayed 1 night in Apr 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and the ability to see Mt. Fuji in the early morning. Our favorite was the outdoor onsen. It was AMAZING!!!
Stayed 1 night in Apr 2025

10/10 Excellent

Hayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to bus stop to get around to other parts of hakone.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel. It is in a gorgeous location on the lake and we could see Mt Fuji from our room. Staff were friendly and helpful and breakfast was excellent.
Stayed 1 night in Mar 2025

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool onsen
Stayed 2 nights in Mar 2025

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lakeside location with a wonderfully relaxing onsen. The food was outstanding and service was great.
Stayed 2 nights in Mar 2025

10/10 Excellent

Doris, Fairfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location! Very quiet and scenic setting. Loved our room and staff. Not many food options, hotel food overpriced.
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel with Beautiful Views

The hotel offers a shuttle service that picks you up from the train station, which is convenient. However, it doesn’t provide any guidance for visiting Mount Fuji, so we had to navigate on our own using the Hakone Travel Pass. It would have been much easier if there had been a tour guide or tourist bus that took us directly, even if we had to pay for it. Another area for improvement is the internet, which was a bit unreliable and sometimes cut out at night. The room was comfortable but could use some improvements. It featured an electric kettle and a fridge, which were great for enjoying tea in the evening. The onsen was excellent, with wonderful hot spring water, although the facility could benefit from some updates and a bit more attention to its decor. Overall, the experience was great. The hotel offers stunning lake views with a glimpse of Mount Fuji, but if you want a closer view, the hotel doesn't provide any services to help with that. As foreigners, we were unable to rent a car, so we had to rely on local transport in Hakone, which made getting around a bit slower. Still, everything was overall very good.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and very relaxing. Staff so helpful with excellent service.
Stayed 2 nights in Jan 2025

10/10 Excellent

Leilei, Sunnyvale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 2 nights in Dec 2024

8/10 Good

Annan

Liked: Staff & service
Need some transportation to attractions
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property on Lake Ashinoko with stunning views of Mt Fuji. Extremely close to the rope-way that takes you up to the shrine on the mountain with even more breathtaking views. Lovely rooms, helpful staff. Dining options are limited to the hotel as it is too remote to get anywhere else. Nice outdoor onsen
Stayed 2 nights in Dec 2024

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

peachaya

Stayed 2 nights in Dec 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our accommodation was wonderful with friendly and helpful staff. However, the price tag of their Japanese style restaurant was overly priced. For example, a small plate of tempura was around $25 USD. We ordered our dinner a La carte and was 19,000 yen, around $122 USD. If we had done a set menu, average price would have been over $120/pp. The highlight was a 3 minute walk to the doorway to the view of Mt. Fuji, about 1800 yen/pp. we had great opportunity for pictures!
Stayed 1 night in Dec 2024

10/10 Excellent

Fangqiu, Newmarket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice decoration, friendly staff, decent food, good facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Marina

Stayed 2 nights in Nov 2024

10/10 Excellent

Fabian, anacortes

Travelled with group
Liked: Cleanliness, amenities
Location, bfast, hospitality
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Jazzlyn

Stayed 1 night in Nov 2024