Book historic hotels in Hell's Kitchen, New York from CA $247

"The room was clean and breakfast wasn’t bad."

"Staff was outstanding!! Wonderful customer service!"

"Friendly staff, very close to MSG for concerts!"

"N/A"

"Review – Times Square West Hotel (BW Signature Collection) I stayed here for four nights. The hotel is clean and the location is excellent—very close to Times Square, which was convenient for my conference. However, the biggest issue—and the reason I would not return—is the internet. Reliable Wi-Fi is essential, especially when you plan to work. Unfortunately, it did not work in the rooms at all. It only worked on the ground floor, forcing me to go downstairs very early in the morning or late at night just to get a connection. I was given a code, yet the networks didn’t even require a password, which raised security concerns. I reported the issue multiple times during my stay. Each time, I was told someone would look into it, but nothing was ever fixed. At one point, I was even told there was nothing they could do. I also gave them a fair opportunity to address this. There was a sign encouraging guests to leave Google reviews, so I asked the staff directly—more than once—if they believed they deserved a good rating given the situation. They acknowledged the issue and understood my frustration, but no action was taken. It felt like the problem was known and simply accepted. Breakfast was acceptable, but the hours (6:30–9:30 AM) are quite limited. Overall: clean and well-located, but the lack of working internet and unresolved issues made the stay frustrating. I would not return and cannot recommend it."