See all properties

Hotel Casa Caracol

Property class: 2
Hotel near North Beach in Isla Mujeres

Choose dates to view prices

Photo gallery for Hotel Casa Caracol

A hotel entrance with a wooden staircase leading inside, a glass door, and a ceiling fan.
Two wicker chairs with metal legs on a tiled floor.
A boutique hotel lobby with a wooden floor, a seating area, and a clothing display with various hats and accessories.
A modern hotel entrance with a glass door, a woven ceiling light fixture, and a sign indicating the entrance.
A bedroom with a bed, a wooden nightstand, a mirror, a door, and a window.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

View in a map
8a Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪1 min walk‬
  • Place, Isla Mujeres Cemetery
    ‪5 min walk‬
  • Place, North Beach
    ‪5 min walk‬

Room options

View all photos for Basic Room

A bedroom with a bed, a small bedside table, a chair, a window, and an air conditioning unit.

Basic Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

A hotel room with two beds, a painting of a pyramid, a mirror, and a television.

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

A hotel room with two single beds, a wooden floor, white walls, and a ceiling-mounted air conditioning unit.

Family Room

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Bed

View all photos for Basic Studio Suite, 1 Double Bed

A bedroom with a bed, a wooden nightstand, a mirror, a door, and a window.

Basic Studio Suite, 1 Double Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

You may also like

Ad
A view through an arched doorway to a pool area with wicker chairs and potted plants, overlooking a clear blue sea and a dock.

Impression Isla Mujeres by Secrets – Adults only – All Inclusive

Isla Mujeres
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
9.4 out of 10, Exceptional, 199 reviews
The price is CA $1,406
CA $1,707 total
includes taxes & fees
Nov 24 - Nov 25
Impression Isla Mujeres by Secrets – Adults only – All Inclusive

About the area

Isla Mujeres

Centro - Supmza 001 stay.Within a 10-minute walk of this Centro - Supmza 001 hotel, you'll find Isla Mujeres Ferry Terminal and North Beach. Miguel Hidalgo and Aztlán Galería are also within half a mile (1 km).

What's nearby

  • Miguel Hidalgo - 1 min walk - 0.0 km
  • Parador Fotográfico - 3 min walk - 0.3 km
  • Isla Mujeres Cemetery - 5 min walk - 0.4 km
  • North Beach - 5 min walk - 0.4 km
  • Faro de Punta Norte - 6 min walk - 0.6 km

Restaurants

  • ‪Isla Burger - ‬2 min walk
  • ‪El Patio - ‬1 min walk
  • ‪Los Tacos De Humo - ‬2 min walk
  • ‪Al Natural - ‬2 min walk
  • ‪Mamma Rosa - ‬1 min walk

About this property

Hotel Casa Caracol

Hotel near North Beach in Isla Mujeres
Hotel Casa Caracol offers its guests gift shops/newsstands and dry cleaning/laundry services. Public spaces have free WiFi.

This Isla Mujeres hotel is smoke free.

  • 18 guestrooms or units
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Gift shop
  • No smoking on site
Hotel Casa Caracol offers 18 accommodations with air conditioning. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Similar properties

A hotel room with a large bed, a red armchair, and a view of the ocean through sheer curtains.
Hotel Bahia Chac Chi
Centro - Supmza 001
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,001 reviews
The price is CA $90
CA $123 total
includes taxes & fees
Nov 30 - Dec 1
Hotel Bahia Chac Chi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator

Room amenities

Entertainment

  • 32-inch TV

Bedroom

  • Bed sheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Casa Caracol

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property Registration Number 003-007-006598

We should mention

  • Pets and service animals are not allowed on site.

Frequently asked questions

Does Hotel Casa Caracol have an airport shuttle?

Airport shuttle services are not available at Hotel Casa Caracol.

How much does it cost to stay at Hotel Casa Caracol?

As of Oct 31, 2026, prices found for a 1-night stay for 2 adults at Hotel Casa Caracol on Nov 1, 2026 start from CA $74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How close is Hotel Casa Caracol to the beach?

This hotel is a short 6-minute walk from North Beach and 8-minute walk from Cocal Beach. Don't forget your sunscreen!

Does Hotel Casa Caracol offer free breakfast?

Hotel Casa Caracol does not offer free breakfast.

Is there a casino at Hotel Casa Caracol?

No, there is no casino at this hotel, but PlayCity Casino (8.4 mi) and Royal Yak Casino and Sports Book (9.2 mi) are nearby.

What time is check-in at Hotel Casa Caracol?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

Is there free parking at Hotel Casa Caracol?

Free parking is not available at this hotel.

Does Hotel Casa Caracol have a pool?

Hotel Casa Caracol does not have a pool.

Does Hotel Casa Caracol have a spa?

There are no spa services available at this hotel.

How close is Hotel Casa Caracol to downtown Isla Mujeres?

Hotel Casa Caracol is 1.7 mi away from Isla Mujeres.

Hotel Casa Caracol Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 12 out of 22 reviews
Rating 8 - Good. 5 out of 22 reviews
Rating 6 - Okay. 4 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 1 out of 22 reviews

8.8/10

Cleanliness

9.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is excellent for the price. The location is perfect, it is very clean, and the staff is super nice.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

They were nice, it was clean and great location
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
simple basic room, great for one night before leaving, hotel staff did not speak english but were very helpful.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time to Isla Mujeres. Nothing planned but walking the streets, people watching, beach hopping and dancing our way through town. Will be back! This hotel was charming and location is perfect.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly,helpful staff. Very clean. Great location in the middle of Hidalgo, among all the restaurants and bars. Playa Norte, is a 3-5 minute walk. This is a budget hotel, but ranks highly in that category.
Stayed 9 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved it! Apparently I was the first one to book when it got online, and I was welcomed in such a nice and enthusiastic way! All the staff was amazing and super friendly. The location is the best you can imagine, its close to everything, but you dont hear any noice. If I go back to Isla Mujeres, I will definitely stay here again.
Stayed 3 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the space in the room. The Staff was incredible fresh towels. Hanging wet beach stuff and returning it. It was right down town in North Beach area so easy walk to beaches and dinning. We really had fun
Stayed 7 nights in Feb 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
It’s close to everything. It’s better than it was when it was called Sayil Hotel. Two of the four nights a worker or owners child yelled and cried til 10:40-11 pm. Take earplugs. Staff was very nice.
Stayed 4 nights in Apr 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly is the only thing going for this hotel. Sheets were filthy Bathroom was covered in mold Walls were paper thin and one could hear everything going on in other rooms and I am not a light sleeper. I wasn’t expecting anything spectacular-but this did not even meet basic 1star experience.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Needs to be demolished and start new
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as the pictures said when you book. No sofa, no dresser, no closet, I had to sleep next to my clothes, considered very expensive for that small room and a bathroom only, no good coffee in the morning, but workers were polite.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención !! Nos gustó mucho el hotel está muy bien ubicado
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Enkelt hotell med små rum, ingen utsikt. Central och jätte trevlig personal.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Quarto básico conforme anúncio. Excelente localização na ilha e funcionários atenciosos.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cerca todo, bueno, bonito, la atencion todos muy amables, todo excelente, tiene el espacio correcto y suficiente, nos encanto, regresariamos,
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente alojamiento, los encargados fueron muy amables
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sencillo y adecuado.

La locación está perfecta, cerca de todo, buen precio y muy seguro . Las chicas recepción y ama de llaves muy atentas ☺️ sencillo y adecuado .
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Stayed 3 nights in Feb 2025