4/10 Poor
Shirley
Mar 24, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The stairs on the first floor within the hotel room on the first floor were too steep for me to climb. I have a torn meniscus on my knee. The bathroom and bedroom were on separate floors. The hotel was full and so unable to move me. I had to ask for a quilt and pillow so that I could sleep on the floor. No sheet was provided and no one cared to ask how I was or offer any compensation.
I understand that when I booked in December there was a photo of the room but I had no idea the stairs were so steep or the bathroom was on a different floor. Our son had booked us a show at the O2 arena 2 years ago and thus was a big treat for us so disappointing to face a night on a hard floor.
The room is very nice but totally inaccessible for an elderly person and this was not flagged up in the hotel booking.zI would have been prepared to pay more to have a better room and would have appreciated even another quilt to sleep on instead of the floor. I felt there was no sympathy and a very hard nosed approach to my unfortunate situation.
I am awaiting some sort of response from the management
Shirley
Stayed 1 night in Mar 2025