6/10 Okay
Emily
Jan 2, 2026
The hotel was impossible to get hold of before our stay, as we wanted to ask about the possibility of an early check in. We emailed and phoned several times but had no response. When we got there we were told they don’t offer early check-in anymore (even though the room welcome leaflet references it) so we had to get ready for a wedding we were going to in the spa changing rooms!
Club room was ok but could do with a bit more space and a few more conveniences on each level, like bins etc. We stayed for two nights and would have appreciated some replenished refreshments (drinks, biscuits, cups etc) on the second day. That said, staff were very friendly and the hotel was clean and in a great location for Poplar station (5 min walk) meaning everywhere was easily reachable.
Emily
Stayed 2 nights in Dec 2025




































