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"I liked music in the evenings in the lounge and dinner in the dining room. Across the street from the tube. The hotel however was very dark (not enoug
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Within a 10-minute walk of this London City Centre hotel, you'll find Florence Nightingale Museum and Imperial War Museum. The Vaults and Southbank Centre Book Market are also within half a mile (1 km).
Full-service spa, dining
A full-service spa, an indoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. You'll appreciate the fitness center, bar/lounge, and coffee shop.
Free WiFi, LED TVs
In addition to free WiFi, the 494 guestrooms offer 24-hour room service and LED TVs. Minibars, rainfall showerheads, and pillow menus are also available.
Park Plaza London Waterloo ratings based on 21 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Park Plaza London Waterloo
Everyone (11)Couples (3)Family (7)
4 out of 5
I liked music in the evenings in the lounge and dinner in the dining room. Across the street from the tube. The hotel however was very dark (not enough lighting) especially in the hallways.
Posted by a verified traveller on 2 Dec. 2019
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Comment from Hotel Management
4 Dec. 2019
by Federica (on behalf of General Manager)
Thank you for taking the time to write about your experience. We are glad you had a pleasant experience with us and enjoyed the music and dinner. We regret to hear you found the hotel too dark, but we appreciate your valuable feedback. We hope to see you back soon.
Take care!
Federica (on behalf of General Manager)
5 out of 5
Excellent hotel with super attentive, accommodating and friendly staff. Breakfast is amazing, definitely add it, worth the price and a great way to get your day started. The hotel rooms are very quiet. Consider upgrading to an outdoor facing room if possible, completely worth it! Concierge was knowledgeable and helpful with all my requests. I traveled from the US for a surprise 13th birthday trip with my son and the hotel location and amenities were perfect! So super close to Lambeth North Underground station. Highly recommend this hotel, I will be staying again for sure!
Posted by a verified traveller on 25 Nov. 2019
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Comment from Hotel Management
26 Nov. 2019
by Federica (on behalf of General Manager)
Thank you for the wonderful review and belated happy birthday to your son! I am glad to hear that our hotel and our team were instrumental to make the celebration memorable. We really appreciate your perfect rating ad the recommendations to other travellers. We hope your next stay is just around the corner!
All the best,
Federica (on behalf of General Manager)
5 out of 5
Loved the pool, the room was very modern and comfortable and the location was perfect for touring.
Posted by a verified traveller on 23 Nov. 2019
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Comment from Hotel Management
25 Nov. 2019
by Federica (on behalf of General Manager)
Thank you for your positive comments. We are glad to hear you loved the pool and had a great stay with us. Thanks for the perfect rating. Hoping to see you soon.
Take care!
Federica (on behalf of General Manager)
2 out of 5
When we arrived, they gave us 2 complimentary bottles of wine, but when my lady asked about complimentary bottles of water, they suggested buying them from the corner market because it was cheaper, or we could drink the tap water out of the sink. Really!?!
One day we slept in and that afternoon we were startled by a loud alarm going off in the room, but there were no announcements following or staff to tell us what the alarm was about. Really unprofessional.
The one bright spot was the concierge, he was the best of all. He gave us great directions and tips on getting around and places to see and eat at.
Posted by a verified traveller on 9 Oct. 2019
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Comment from Hotel Management
10 Oct. 2019
by Laura Radut
I am truly sorry about any inconvenience you might have come across during your stay; therefore, I would be more than grateful if could contact myself or our Guest Relations Team directly so that we can further investigate the failings that have marred your experience with us.
Best Regards,
Laura Radut
Guest Relations Manager
5 out of 5
Well appointed rooms, great location, friendly staff. Rooms were well done and appreciated the ability to control the lights, window shades and room temperature from the centralized control panels.
Posted by a verified traveller on 25 Aug. 2019
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Comment from Hotel Management
26 Aug. 2019
by Laura Radut
We hope you come back soon for another Park Plaza London Waterloo experience.
Best Regards,
Laura Radut
Guest Relations Manager
4 out of 5
Posted by a verified traveller on 14 Jul. 2019
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Comment from Hotel Management
15 Jul. 2019
by Vanessa Xavier Dias
Dear,
Thanks for the great review.
Best Regards,
Vanessa Xavier Dias
Guest Relations Manager
4 out of 5
Posted by a verified traveller on 29 Jun. 2019
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Comment from Hotel Management
30 Jun. 2019
by Carolina
Dear Anonymous
Thank you for your review, it is great to see you enjoyed your stay with us and hope to welcome you back again.
Kind Regards
Carolina
Assistant Front of House Manager
4 out of 5
Posted by a verified traveller on 28 Jun. 2019
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Comment from Hotel Management
30 Jun. 2019
by Carolina
Dear Anonymous
Thank you for your review, it is great to see you enjoyed your stay with us and hope to welcome you back again.
Kind Regards
Carolina
Assistant Front of House Manager
2 out of 5
Location is limited by the neighborhood. Other parts of london are closer to restaurants and shops. The proximity to metro station is a huge plus, within 50 yards of entrance. Room service is quite efficient and good, a worthy and reasonably priced 24h option. The front desk and concierge services are extremely uneven. Other than a wonderful evening senior staff concierge staff member they are extremely bothered to be of assistance. Asking for a routine item like a taxi can be a real inconvenience. Smiles are in short supply. The front desk will freely provide unhelpful answers. View this property as a low cost self service property with an incredibly convenient metro stop.
Posted by ChangMD, from Honolulu on 18 Jun. 2019
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Comment from Hotel Management
19 Jun. 2019
by Vanessa Xavier Dias
Dear ChangeMD,
Thank you for raising your matters.
I can assure you that your experience is certainly not the norm and not the true Park Plaza experience, therefore, I would personally like to express my apologies.
Your comments have been shared with the teams so that they can reflect on the events and serve you better next time.
However, would it be possible to reach out to the hotel directly to investigate your matters and to make sure they are addressed?
I still hope that you will consider visiting Park Plaza hotel again, please feel free to contact myself, and I will do my best to ensure that your stay is more enjoyable.
Kind regards,
Vanessa Xavier Dias
Guest Relations Manager
5 out of 5
Great staff and very modern hotel. Only negative feedback is bathroom lighting is very poor.
Posted by a verified traveller on 12 Jun. 2019
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Comment from Hotel Management
13 Jun. 2019
by Carolina
Dear Anonymous
Thank you for your review, we are happy that you enjoyed your stay with us and please be assured that all your comments have been passed on to the Manager
Once again thank you for your feedback and we hope to welcome you back again in the future.
Kind Regards
Carolina
Assistant Front of House Manager
Park Plaza London Waterloo offers its guests a full-service spa, an indoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Park Plaza London Waterloo. Parking is available for a fee. This 4-star London hotel is smoke free.
1 building
494 guestrooms or units
13 levels
Dining venue
Bar or lounge
Coffee shop
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Terrace
Newspapers in lobby (free)
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Airport: London (LCY-London City) (13.9 km / 8.6 mi)
Train station: London Waterloo Station (1.1 km / 0.7 mi)
Metro station: Lambeth North Underground Station (0.5 km / 0.3 mi)
Parking: Self parking available for a surcharge
Room Amenities
Park Plaza London Waterloo offers 494 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 48-inch LED televisions come with pay movies. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.
Minibar
In-room dining (24 hours)
LED television
Movies for purchase
Hypo-allergenic bedding
Pillow options
Shower
Rainfall showerhead
Housekeeping (daily)
Hair dryer available
Laptop safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Park Plaza London Waterloo has a restaurant on site.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a fitness center.
Spa Services
Number of treatment rooms 2
Couples treatment rooms
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Ayurvedic treatments
Hot stone massage
Deep tissue massage
Sauna in spa
Spa tub in spa
Steam room in spa
Minimum age to access spa is 18
Detoxification wrap
Hot springs/mineral springs in spa
Massages
Hotel Policies
Check-in
Check-in time starts at 2 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
Only service animals are allowed
Debit cards not accepted
UnionPay
No rollaway/extra beds available
Debit cards
Number of children who can stay free - 2
Hotel Names
Park Plaza London Waterloo Hotel
Park Plaza Waterloo Hotel
Park Plaza Waterloo
Park Plaza London Waterloo Hotel
Park Plaza London Waterloo London
Park Plaza London Waterloo Hotel London
Promotions
Executive Room Offer
Book a stay in an "Executive Double Room" or "Executive Studio" room category and receive Executive Lounge access 6-8 PM including complimentary drinks and canapés, luxury Elemis toiletries, and an in-room Nespresso® coffee machine.
Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
