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"I liked music in the evenings in the lounge and dinner in the dining room. Across the street from the tube. The hotel however was very dark (not enoug
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4-star eco-friendly hotel near Florence Nightingale Museum
Central London getaway
Within a 10-minute walk of this London City Centre hotel, you'll find Florence Nightingale Museum and Imperial War Museum. The Vaults and Southbank Centre Book Market are also within half a mile (1 km).
Full-service spa, dining
A full-service spa, an indoor pool, and a restaurant are all featured at this eco-friendly hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. You'll appreciate the fitness center, bar/lounge, and coffee shop.
Free WiFi, LED TVs
The 494 soundproofed guestrooms offer free WiFi and 24-hour room service. LED TVs, minibars, and rainfall showerheads are also available.
Park Plaza London Waterloo ratings based on 21 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Park Plaza London Waterloo
Everyone (11)Couples (3)Family (7)
4 out of 5
I liked music in the evenings in the lounge and dinner in the dining room. Across the street from the tube. The hotel however was very dark (not enough lighting) especially in the hallways.
Posted by a verified traveller on 2 Dec. 2019
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Comment from Hotel Management
4 Dec. 2019
by Federica (on behalf of General Manager)
Thank you for taking the time to write about your experience. We are glad you had a pleasant experience with us and enjoyed the music and dinner. We regret to hear you found the hotel too dark, but we appreciate your valuable feedback. We hope to see you back soon.
Take care!
Federica (on behalf of General Manager)
5 out of 5
Excellent hotel with super attentive, accommodating and friendly staff. Breakfast is amazing, definitely add it, worth the price and a great way to get your day started. The hotel rooms are very quiet. Consider upgrading to an outdoor facing room if possible, completely worth it! Concierge was knowledgeable and helpful with all my requests. I traveled from the US for a surprise 13th birthday trip with my son and the hotel location and amenities were perfect! So super close to Lambeth North Underground station. Highly recommend this hotel, I will be staying again for sure!
Posted by a verified traveller on 25 Nov. 2019
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Comment from Hotel Management
26 Nov. 2019
by Federica (on behalf of General Manager)
Thank you for the wonderful review and belated happy birthday to your son! I am glad to hear that our hotel and our team were instrumental to make the celebration memorable. We really appreciate your perfect rating ad the recommendations to other travellers. We hope your next stay is just around the corner!
All the best,
Federica (on behalf of General Manager)
5 out of 5
Loved the pool, the room was very modern and comfortable and the location was perfect for touring.
Posted by a verified traveller on 23 Nov. 2019
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Comment from Hotel Management
25 Nov. 2019
by Federica (on behalf of General Manager)
Thank you for your positive comments. We are glad to hear you loved the pool and had a great stay with us. Thanks for the perfect rating. Hoping to see you soon.
Take care!
Federica (on behalf of General Manager)
2 out of 5
When we arrived, they gave us 2 complimentary bottles of wine, but when my lady asked about complimentary bottles of water, they suggested buying them from the corner market because it was cheaper, or we could drink the tap water out of the sink. Really!?!
One day we slept in and that afternoon we were startled by a loud alarm going off in the room, but there were no announcements following or staff to tell us what the alarm was about. Really unprofessional.
The one bright spot was the concierge, he was the best of all. He gave us great directions and tips on getting around and places to see and eat at.
Posted by a verified traveller on 9 Oct. 2019
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Comment from Hotel Management
10 Oct. 2019
by Laura Radut
I am truly sorry about any inconvenience you might have come across during your stay; therefore, I would be more than grateful if could contact myself or our Guest Relations Team directly so that we can further investigate the failings that have marred your experience with us.
Best Regards,
Laura Radut
Guest Relations Manager
5 out of 5
Well appointed rooms, great location, friendly staff. Rooms were well done and appreciated the ability to control the lights, window shades and room temperature from the centralized control panels.
Posted by a verified traveller on 25 Aug. 2019
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Comment from Hotel Management
26 Aug. 2019
by Laura Radut
We hope you come back soon for another Park Plaza London Waterloo experience.
Best Regards,
Laura Radut
Guest Relations Manager
4 out of 5
Posted by a verified traveller on 14 Jul. 2019
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Comment from Hotel Management
15 Jul. 2019
by Vanessa Xavier Dias
Dear,
Thanks for the great review.
Best Regards,
Vanessa Xavier Dias
Guest Relations Manager
4 out of 5
Posted by a verified traveller on 29 Jun. 2019
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Comment from Hotel Management
30 Jun. 2019
by Carolina
Dear Anonymous
Thank you for your review, it is great to see you enjoyed your stay with us and hope to welcome you back again.
Kind Regards
Carolina
Assistant Front of House Manager
4 out of 5
Posted by a verified traveller on 28 Jun. 2019
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Comment from Hotel Management
30 Jun. 2019
by Carolina
Dear Anonymous
Thank you for your review, it is great to see you enjoyed your stay with us and hope to welcome you back again.
Kind Regards
Carolina
Assistant Front of House Manager
2 out of 5
Location is limited by the neighborhood. Other parts of london are closer to restaurants and shops. The proximity to metro station is a huge plus, within 50 yards of entrance. Room service is quite efficient and good, a worthy and reasonably priced 24h option. The front desk and concierge services are extremely uneven. Other than a wonderful evening senior staff concierge staff member they are extremely bothered to be of assistance. Asking for a routine item like a taxi can be a real inconvenience. Smiles are in short supply. The front desk will freely provide unhelpful answers. View this property as a low cost self service property with an incredibly convenient metro stop.
Posted by ChangMD, from Honolulu on 18 Jun. 2019
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Comment from Hotel Management
19 Jun. 2019
by Vanessa Xavier Dias
Dear ChangeMD,
Thank you for raising your matters.
I can assure you that your experience is certainly not the norm and not the true Park Plaza experience, therefore, I would personally like to express my apologies.
Your comments have been shared with the teams so that they can reflect on the events and serve you better next time.
However, would it be possible to reach out to the hotel directly to investigate your matters and to make sure they are addressed?
I still hope that you will consider visiting Park Plaza hotel again, please feel free to contact myself, and I will do my best to ensure that your stay is more enjoyable.
Kind regards,
Vanessa Xavier Dias
Guest Relations Manager
5 out of 5
Great staff and very modern hotel. Only negative feedback is bathroom lighting is very poor.
Posted by a verified traveller on 12 Jun. 2019
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Comment from Hotel Management
13 Jun. 2019
by Carolina
Dear Anonymous
Thank you for your review, we are happy that you enjoyed your stay with us and please be assured that all your comments have been passed on to the Manager
Once again thank you for your feedback and we hope to welcome you back again in the future.
Kind Regards
Carolina
Assistant Front of House Manager
Due to COVID-19, this property’s food and beverage options may be limited.
Property Features
Park Plaza London Waterloo offers its guests a full-service spa, an indoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-friendly Park Plaza London Waterloo. Parking is available for a fee. This 4-star London hotel is smoke free.
1 building
494 guestrooms or units
13 levels
Built in 2016
Dining venue
Bar or lounge
Coffee shop
Deli
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Terrace
Newspapers in lobby (free)
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Soundproofed rooms
Snack bar/deli
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Airport: London City Airport (LCY) (14.1 km / 8.8 mi)
Train station: London Waterloo Station (1.1 km / 0.7 mi)
Metro station: Lambeth North Underground Station (0.5 km / 0.3 mi)
Parking: Self parking available for a surcharge
Room Amenities
Park Plaza London Waterloo offers 494 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 48-inch LED televisions come with pay movies. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.
Minibar
In-room dining (24 hours)
LED television
Movies for purchase
Hypo-allergenic bedding
Pillow options
Shower
Rainfall showerhead
Housekeeping (daily)
Hair dryer available
Laptop safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Park Plaza London Waterloo has a restaurant on site.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a fitness center.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 2
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Ayurvedic treatments
Sauna in spa
Spa tub in spa
Hot springs/mineral springs in spa
Massages
Minimum age to access spa is 18
Hot stone massage
Deep tissue massage
Steam room in spa
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts credit cards and debit cards. Cash is not accepted.
For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
No rollaway/extra beds available
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay free - 2
Debit cards
UnionPay
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Cashless transactions are available
Masks are compulsory at the property
Reservation might be required for some facilities onsite
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for English breakfast: GBP 19.50 for adults and GBP 19.50 for children (approximately)
Self parking fee: GBP 45.00 per night
Offsite parking fee: GBP 20 per day (0.3 mi away)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Park Plaza London Waterloo Hotel
Park Plaza Waterloo Hotel
Park Plaza Waterloo
Park Plaza London Waterloo Hotel
Park Plaza London Waterloo London
Park Plaza London Waterloo Hotel London
Awards & Affiliations
Green / Sustainable Property This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
