"I liked music in the evenings in the lounge and dinner in the dining room. Across the street from the tube. The hotel however was very dark (not enoug ... " More
Central London getaway
Within a 10-minute walk of this London City Centre hotel, you'll find Florence Nightingale Museum and Imperial War Museum. The Vaults and Southbank Centre Book Market are also within half a mile (1 km).
Full-service spa, dining
A full-service spa, an indoor pool, and a restaurant are all featured at this eco-friendly hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. You'll appreciate the fitness center, bar/lounge, and coffee shop.
Free WiFi, LED TVs
The 494 soundproofed guestrooms offer free WiFi and 24-hour room service. LED TVs, minibars, and rainfall showerheads are also available.
4 Dec. 2019 by Federica (on behalf of General Manager)
Thank you for taking the time to write about your experience. We are glad you had a pleasant experience with us and enjoyed the music and dinner. We regret to hear you found the hotel too dark, but we appreciate your valuable feedback. We hope to see you back soon. Take care! Federica (on behalf of General Manager)
26 Nov. 2019 by Federica (on behalf of General Manager)
Thank you for the wonderful review and belated happy birthday to your son! I am glad to hear that our hotel and our team were instrumental to make the celebration memorable. We really appreciate your perfect rating ad the recommendations to other travellers. We hope your next stay is just around the corner! All the best, Federica (on behalf of General Manager)
25 Nov. 2019 by Federica (on behalf of General Manager)
Thank you for your positive comments. We are glad to hear you loved the pool and had a great stay with us. Thanks for the perfect rating. Hoping to see you soon. Take care! Federica (on behalf of General Manager)
10 Oct. 2019 by Laura Radut
I am truly sorry about any inconvenience you might have come across during your stay; therefore, I would be more than grateful if could contact myself or our Guest Relations Team directly so that we can further investigate the failings that have marred your experience with us. Best Regards, Laura Radut Guest Relations Manager
26 Aug. 2019 by Laura Radut
We hope you come back soon for another Park Plaza London Waterloo experience. Best Regards, Laura Radut Guest Relations Manager
15 Jul. 2019 by Vanessa Xavier Dias
Dear, Thanks for the great review. Best Regards, Vanessa Xavier Dias Guest Relations Manager
30 Jun. 2019 by Carolina
Dear Anonymous Thank you for your review, it is great to see you enjoyed your stay with us and hope to welcome you back again. Kind Regards Carolina Assistant Front of House Manager
30 Jun. 2019 by Carolina
Dear Anonymous Thank you for your review, it is great to see you enjoyed your stay with us and hope to welcome you back again. Kind Regards Carolina Assistant Front of House Manager
19 Jun. 2019 by Vanessa Xavier Dias
Dear ChangeMD, Thank you for raising your matters. I can assure you that your experience is certainly not the norm and not the true Park Plaza experience, therefore, I would personally like to express my apologies. Your comments have been shared with the teams so that they can reflect on the events and serve you better next time. However, would it be possible to reach out to the hotel directly to investigate your matters and to make sure they are addressed? I still hope that you will consider visiting Park Plaza hotel again, please feel free to contact myself, and I will do my best to ensure that your stay is more enjoyable. Kind regards, Vanessa Xavier Dias Guest Relations Manager
13 Jun. 2019 by Carolina
Dear Anonymous Thank you for your review, we are happy that you enjoyed your stay with us and please be assured that all your comments have been passed on to the Manager Once again thank you for your feedback and we hope to welcome you back again in the future. Kind Regards Carolina Assistant Front of House Manager
Due to COVID-19, this property’s food and beverage options may be limited.
Park Plaza London Waterloo offers its guests a full-service spa, an indoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-friendly Park Plaza London Waterloo. Parking is available for a fee. This 4-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Park Plaza London Waterloo offers 494 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 48-inch LED televisions come with pay movies. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.
For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Park Plaza London Waterloo has a restaurant on site.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool and a fitness center.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts credit cards and debit cards. Cash is not accepted.
For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.