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PrimeStay Extended Suites by IHG

Property class: 3
3-star hotel near East Towne Mall

Choose dates to view prices

Photo gallery for PrimeStay Extended Suites by IHG

A hotel room with a sofa, a desk with a computer, a TV, a dining table with chairs, and a bed.
A hotel room with a sofa, a dining table, a TV, and a door leading to a balcony.
A modern kitchen with stainless steel appliances, wooden cabinets, and a dining area with red chairs.
A hotel lobby with a fireplace, a TV, and a bar area.
An indoor swimming pool with clear water, a no diving sign, and a tiled floor.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
4862 Hayes Rd, Madison, WI, 53704
  • Place, East Towne Mall
    ‪14 min walk‬
  • Place, University of Wisconsin-Madison
    ‪20 min drive‬
  • Place, Camp Randall Stadium
    ‪21 min drive‬
  • Airport, Madison, WI (MSN-Dane County Regional)
    ‪11 min drive‬

Room options

View all photos for Standard Suite

A bed with white bedding and pillows against a wooden headboard.

Standard Suite

  • 46 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 2 Bedrooms, Roll-in Shower (Communications)

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Suite, 2 Bedrooms, Roll-in Shower (Communications)

  • 70 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Premium Suite

A bed with white bedding and pillows against a wooden headboard.

Premium Suite

  • 70 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Mobility,Communications)

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Suite, 1 Bedroom, Accessible Bathtub (Mobility,Communications)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Studio Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub (Mobility,Communications)

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Studio Suite, 1 King Bed, Accessible Bathtub (Mobility,Communications)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 70 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 Bedroom

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Madison

Heart of Madison.With a stay at this Greater Sandburg hotel, you'll be within half a mile (1 km) of American Center and 2 miles (3 km) of East Towne Mall. Madison Area Technical College and Sycamore Dog Park are also within 3 miles (5 km).

What's nearby

  • East Towne Mall - 14 min walk - 1.2 km
  • Alliant Energy Center - 13 min drive - 23.0 km
  • Wisconsin State Capitol - 18 min drive - 16.6 km
  • University of Wisconsin-Madison - 20 min drive - 17.7 km
  • Camp Randall Stadium - 21 min drive - 26.9 km

Getting around

  • Madison Station - 22 min drive
  • Dane County Regional Airport (MSN) - 14 min drive

Restaurants

  • ‪McDonald's - ‬14 min walk
  • ‪Chick-fil-A - ‬19 min walk
  • ‪Culver's - ‬3 min drive
  • ‪Texas Roadhouse - ‬15 min walk
  • ‪Portillo’s - ‬16 min walk

About this property

PrimeStay Extended Suites by IHG

3-star hotel near East Towne Mall
PrimeStay Extended Suites by IHG offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi is free in public spaces.

There's an onsite 24-hour business center. The business-friendly PrimeStay Extended Suites by IHG also features barbecue grills, a picnic area, and coffee/tea in a common area. Self parking is free.

This 3-star Madison hotel is smoke free.

  • 1 building
  • 66 guestrooms or units
  • 3 levels
  • Built in 1994
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Water dispenser
PrimeStay Extended Suites by IHG offers 66 accommodations with coffee/tea makers and hair dryers. These individually furnished accommodations have separate sitting areas and include double sofa beds and dining tables. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Dining table
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Basketball
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

How close is PrimeStay Extended Suites by IHG to the airport?

PrimeStay Extended Suites by IHG is 4.7 mi (14-min drive) away from the Dane County Regional Airport (MSN) airport, the closest popular airport to the property.

How much does it cost to stay at PrimeStay Extended Suites by IHG?

As of Oct 17, 2026, prices found for a 1-night stay for 2 adults at PrimeStay Extended Suites by IHG on Nov 2, 2026 start from CA $126, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does PrimeStay Extended Suites by IHG have an airport shuttle?

Airport shuttle services are not available at PrimeStay Extended Suites by IHG.

How close is PrimeStay Extended Suites by IHG to the beach?

This hotel is 8.2 mi (19-min drive) from James Madison Beach and 10.5 mi (30-min drive) from Willow Beach. Don't forget your sunscreen!

Does PrimeStay Extended Suites by IHG offer free breakfast?

PrimeStay Extended Suites by IHG offers free buffet breakfast on weekdays between 6:00 AM and 9:00 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at PrimeStay Extended Suites by IHG?

No, there is no casino at this hotel, but Ho-Chunk Gaming Madison (11-min drive) is nearby.

What time is check-in at PrimeStay Extended Suites by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in costs USD 25.00 (subject to availability).

Is there free parking at PrimeStay Extended Suites by IHG?

This hotel offers free self parking.

Does PrimeStay Extended Suites by IHG have a pool?

PrimeStay Extended Suites by IHG features an indoor pool.

Does PrimeStay Extended Suites by IHG have a spa?

There are no spa services available at this hotel.

How close is PrimeStay Extended Suites by IHG to downtown Madison?

PrimeStay Extended Suites by IHG is 6.2 mi away from Madison.

PrimeStay Extended Suites by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 166 out of 315 reviews
Rating 8 - Good. 85 out of 315 reviews
Rating 6 - Okay. 32 out of 315 reviews
Rating 4 - Poor. 13 out of 315 reviews
Rating 2 - Terrible. 19 out of 315 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having kitchen appliances was very helpful. The room was spacious for us.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met all expectations. Nice suite room, and a good value.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a grandma. I booked a 2 bedroom, 2 bathroom suite because I was traveling with my Granddaughter and her friend. We had a 2 night stay. The hotel is decent for the price. Our stay had no complaints. It's close to everything! The staff is friendly and helpful. We never had breakfast, so I cannot comment
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nicest place I’ve ever stayed. Very spacious, well stocked, very pleasant and very clean
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and very friendly staff.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was superb. They made us feel at home during the blizzard we dodged. Accomodations were extremely comfortable. We have never previously had this high level of hospitality. Thank you all!.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a review already. It was all around excellent Pleasant surprise.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with Residents Inn & Suites. This is the second one we have stayed at and loved both.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff there is awesome, and clean place!
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Just more items for breakfast.
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
Room was clean but the curtains were all ripped and the bathroom ceiling was falling apart. TV didn’t work. Breakfast was not very fresh.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room and the 2 bedroom suite made the 4 of us very comfortable.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Property conditions & facilities
It was so nice
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great room loved the fireplace and spacious room.
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast and free parking
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
The staff was very rude the room that I stayed in the stove didn’t work the sheets were dirty in the bedrooms and it was overall just not a good stay for me at all I’ve stayed there multiple times and never had any problems until now but I think it’s under knew ownership
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So perfect for seven of us. Favorite hotel so far. Coming back this summer
Stayed 1 night in Mar 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It looked just unappealing.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and roomy
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Clean property, good location. Disappointed with the sub-par breakfast.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The people at the front desk very nice and helpful. The places could use some updating and many new chairs, bed was soft but we slept very well. It is old but very clean. Breakfast was great! Will stay there again.
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Room was described exactly how it was.It was nice to have two separate bedrooms and kitchen was well equipped with dishes and everything
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice people!

Nice but older property. The front desk staff was VERY POLITE!
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Actually a very nice facility. Close to restaurants and shopping. Room was quiet. Staff friendly. Laundry.
Stayed 7 nights in Feb 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice, just didn’t have rooms available at check in
Stayed 1 night in Jun 2025