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The Palms Resort of Mazatlan

3.0 star property
3-star beachfront resort near Witches Beach

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Photo gallery for The Palms Resort of Mazatlan

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Front of property
On the beach, beach volleyball
Garden

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110
  • Place, Playa Brujas
    ‪10 min walk‬
  • Place, The Mazatlan Malecón
    ‪3 min drive‬
  • Place, Cerritos Beach
    ‪3 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

8.6 out of 10
Excellent
(19 reviews)
  • Ocean view
  • 668 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View

9.0 out of 10
Wonderful
(39 reviews)
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View

9.2 out of 10
Wonderful
(20 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(48 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(58 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About the area

Mazatlán

On the beach.Your stay at this Zona Dorada resort places you within 3 miles (5 km) of The Mazatlan Malecón and Witches Beach. Playa Norte and Cerritos Beach are also within 3 miles (5 km).
View more Resorts in MazatlánOpens in a new window

What's nearby

  • Playa Brujas - 10 min walk - 0.9 km
  • Punta Camaron Beach - 2 min drive - 2.0 km
  • The Mazatlan Malecón - 3 min drive - 3.1 km
  • Cerritos Beach - 3 min drive - 2.7 km
  • El Cid Country Club Golf Course - 4 min drive - 2.0 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 31 min drive

Restaurants

  • ‪Le Frolle - ‬6 min walk
  • ‪La Concha Restaurant - ‬5 min walk
  • ‪Sunny Buns - ‬4 min walk
  • ‪Panamá - ‬1 min walk
  • ‪Los Arcos - ‬2 min walk

About this property

The Palms Resort of Mazatlan

3-star beachfront resort near Witches Beach
The Palms Resort of Mazatlan offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this resort measures 7973 square feet (741 square meters) and includes a conference center. Spa services, a terrace, and gift shops/newsstands are also featured at the business-friendly The Palms Resort of Mazatlan. Valet parking is free.

This 3-star Mazatlán resort is smoke free.

  • 1 building
  • 189 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 7973 sq ft of conference space
  • 741 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
The Palms Resort of Mazatlan offers 189 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 265 to 400 for adults and MXN 265 to 400 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Things to do

  • Beach volleyball
  • Children's pool
  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palms Resort of Mazatlan

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 400.00 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 265 to 400 for adults, and MXN 265 to 400 for children
  • Rollaway bed fee: MXN 400.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

The Palms Resort of Mazatlan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 608 out of 1006 reviews
Rating 8 - Good. 229 out of 1006 reviews
Rating 6 - Okay. 97 out of 1006 reviews
Rating 4 - Poor. 45 out of 1006 reviews
Rating 2 - Terrible. 27 out of 1006 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul, WEST REDDING

Liked: Cleanliness, amenities, property conditions & facilities
A++
Stayed 1 night in Dec 2025

8/10 Good

Joaquin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay, I would definitely come back.
Stayed 3 nights in Nov 2025

10/10 Excellent

Guilda

Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view room well worth it.
Stayed 4 nights in Dec 2025

10/10 Excellent

Joyce, St Paul

Liked: Cleanliness
Overall excellent experience. Staff is very friendly and accommodating. Room was clean and great view of greenery and the ocean. My only recommendation would be to put a normal showerhead in the bathroom. Our room had a rainfall shower head but the pipe from the wall was too short for that type of showerhead so you were showering 6 inches away from the wall.
Stayed 3 nights in Nov 2025

10/10 Excellent

Maria Graciela Cruz, huntington park

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good service and everything was cleaned
Stayed 5 nights in Nov 2025

6/10 Okay

Armando

Disliked: Cleanliness
The room wasn’t cleaned very good
Stayed 1 night in Dec 2025

4/10 Poor

Tanya

Travelled with partner
Disliked: Staff & service
My husband and I both went to the front desk to complain about loud music after 1:00 a.m. The front desk clerk said we could move to a different room, for more money, but we would probably still hear the music. Music was coming from the party room in the building next door. Finally we fell asleep after 3:30.
Stayed 1 night in Nov 2025

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff was very helpful and kind, professional. The room was clean and had a beautiful view to the sea. The internet signal was a bit unstable and the remote control for the smart tv did not work. Other than that, my stay was pretty enjoyable. I would return to this place.
Stayed 4 nights in Nov 2025

10/10 Excellent

Karla

Stayed 2 nights in Nov 2025

10/10 Excellent

Alejandro

Stayed 5 nights in Nov 2025

10/10 Excellent

octaviano

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay!
Stayed 5 nights in Nov 2025

10/10 Excellent

Janaka

Stayed 2 nights in Nov 2025

10/10 Excellent

Jay

Stayed 5 nights in Nov 2025

6/10 Okay

CECILE, NEW BRIGHTON

Travelled with family
Staff are not prepared for English speaking guests. It seemed the staff went out of their way to make us feel unwelcome There was loud construction/drilling in the room next to ours. We had to ask for clean towels and toilet paper because staff did not provide them when the room was cleaned each day. Sometimes the room was not cleaned until evening.
Stayed 7 nights in Nov 2025

10/10 Excellent

Abundio

Liked: Cleanliness, amenities, property conditions & facilities
It was an amazing experience, We Usually Assume‘You get What You Pay’ But not this time,from 1 to 10 I’ll give 11 Thanks!!
Stayed 3 nights in Nov 2025

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is right on the beach and hotel restaurant & bakery makes dining easy Bus stop right in front of the hotel, takes you along the beach all the way to the market downtown. Great option to save on transportation
Stayed 5 nights in Nov 2025

10/10 Excellent

Melissa, Juarez

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Siempre fueron muy atentos, resolvieron todas nuestras dudas y peticiones
Stayed 3 nights in Oct 2025

10/10 Excellent

Barry, Capitola

Liked: Cleanliness, staff & service, property conditions & facilities
Beach view and waves sound were so peaceful
Stayed 7 nights in Nov 2025

8/10 Good

chelle

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Palms Resort was beautiful. Pool and service was amazing. Room service and the whole experience was great. Only thing was the shower water pressure for the hot was mediocre and don’t expect a hot shower either. I tried explaining to them but the language barrier was the most difficult thing on our trip. Overall it was a 4.8stars
Stayed 5 nights in Nov 2025

10/10 Excellent

Renee

Liked: Cleanliness, amenities, property conditions & facilities
yes, the part is always really nice. I thought it was extremely strange. They did not have a microwave in the room.
Stayed 7 nights in Oct 2025

10/10 Excellent

Jesus

Stayed 1 night in Oct 2025

10/10 Excellent

david

Stayed 2 nights in Oct 2025

6/10 Okay

abel

Stayed 2 nights in Sep 2025

10/10 Excellent

Raymundo

Stayed 2 nights in Sep 2025

10/10 Excellent

Maria Margarita

Stayed 1 night in Sep 2025