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Element New York Times Square West

3.0 star property
3-star hotel near Times Square, connected to the convention center

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Photo gallery for Element New York Times Square West

Rooftop terrace
Free daily buffet breakfast
32-inch LCD TV with cable channels, TV
1 bedroom, pillowtop beds, in-room safe, desk
1 bedroom, pillowtop beds, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪35 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(246 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(80 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Full-size fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds

8.6 out of 10
Excellent
(139 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed

1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed

7.6 out of 10
Good
(27 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View

1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed, City View

7.6 out of 10
Good
(19 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

1 bedroom, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

7.2 out of 10
Good
(7 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

New York

City center stay.Within a 10-minute walk of this Manhattan hotel, you'll find Times Square and Broadway. Madison Square Garden and Bryant Park are also within half a mile (1 km).

What's nearby

  • Times Square - 5 min walk - 0.5 km
  • Macy's - 6 min walk - 0.6 km
  • Madison Square Garden - 6 min walk - 0.6 km
  • Broadway - 6 min walk - 0.6 km
  • Bryant Park - 8 min walk - 0.7 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Beer Authority - ‬2 min walk
  • ‪Jollibee - ‬1 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Upside Pizza - ‬1 min walk
  • ‪Dear Irving on Hudson Rooftop Bar - ‬2 min walk

About this property

Element New York Times Square West

3-star hotel near Times Square, connected to the convention center
Element New York Times Square West offers its guests a 24-hour fitness center and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in a common area, and laundry facilities.

This 3-star New York hotel is smoke free.

  • 1 building
  • 411 guestrooms or units
  • 40 levels
  • Meeting rooms
  • Built in 2010
  • Buffet breakfast (free)
  • Terrace on the roof
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Convenience store
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking within 0.2 miles (USD 76 per day), from 7:00 AM to midnight

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1413 out of 3067 reviews
Rating 8 - Good. 957 out of 3067 reviews
Rating 6 - Okay. 391 out of 3067 reviews
Rating 4 - Poor. 157 out of 3067 reviews
Rating 2 - Terrible. 149 out of 3067 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

PATRICIA, ALEXANDRIA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t ready at nearly 6pm. Had to wait 20 minutes for “the room to be ready”. Elevators were broken for 2 days and we were on the 22nd floor. One elevator working took 15-35 minutes and there was practically a riot in the lobby.
Stayed 1 night in Oct 2025

4/10 Poor

Marie-Joelle, Paget

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Rude staff, elevators not working for multiple days forcing people to use the stairs (I paid to be higher up -31st floor, should I have known). Lots of junkies around
Stayed 4 nights in Sep 2025

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and accommodating,hotel was in a great location however it could do with upgrading a little bit,usb ports for example
Stayed 4 nights in Sep 2025

10/10 Excellent

David

Stayed 2 nights in Sep 2025

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time to NYC

First time to NYC. Rooms were very clean and the view of the Empire state building was spectacular. Location was perfect for Time Square, subway going to the Today show. The staff with very friendly and accommodating. The best were the 2 guys the stood out front to make sure you were a guess. Breakfast was very nice and the topper car service to the airport on our departure.
Stayed 6 nights in Sep 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Sep 2025

10/10 Excellent

PEDRO FEBO

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Room, Excellent location
Stayed 2 nights in Sep 2025

10/10 Excellent

Lessie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

Simay

Travelled with family
Liked: Cleanliness
I booked the hotel based on its ratings and reviews. We arrived before check-in time, but there wasn't even a restroom, and we waited an hour and a half to use it. After checking in, I think they'd given our room to another guest, and suddenly someone came into our room, which made us feel very unsafe. Later, a hotel employee bothered us again to get our information. In short, the location is nice, but we weren't satisfied.
Stayed 1 night in Sep 2025

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options, clean property, felt safe, staff was wonderful and very convenient to resturants and shopping
Stayed 3 nights in Sep 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like free breakfast. A lot of store around the hotel.
Stayed 3 nights in Sep 2025

6/10 Okay

Claudette

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good selection of breakfast items. Not far of a walk to places to eat or shop. Loved that the refrigerator came with a freezer. Friendly staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was surprisingly good! The Kitchenettes in the rooms are a nice surprise. I found the rooms clean and quiet. The breakfast buffet was very good. The staff was very kind and attentive and polite.
Stayed 2 nights in Sep 2025

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great every morning. Tommy Everything was great… breakfast exceeded expectations. Staff was friendly and very helpful. Our only frustration were the elevators. It appeared to us that only two of the three were working for the most part. We often had to wait as the elevator didn’t even stop on our floor as it was full. At least we got a bit more exercise using the stairs.
Stayed 4 nights in Sep 2025

10/10 Excellent

Edmond, North Wales

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were accommodating, excellent view of city from the 40th floor. Breakfast was provide. Great value!
Stayed 2 nights in Sep 2025

8/10 Good

Jillian

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

Heather

Stayed 3 nights in Aug 2025

4/10 Poor

anshuman

Stayed 2 nights in Sep 2025

8/10 Good

theresa

Stayed 4 nights in Sep 2025

2/10 Terrible

Frederic

Travelled with family, Business traveller
Disliked: Staff & service
Staff insulted my wife. Calling her horrible names and almost walked out Fire as fast as you can for insulting a wife request trying to insult her so I could be free from insults. My wife only coordinated my care
Stayed 1 night in Sep 2025

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally good shape. Poor shower pressure. Mattress a little saggy on one side. Breakfast was great. Nice view from rooftop. Elevators pretty crowded over the weekend
Stayed 5 nights in Sep 2025

10/10 Excellent

Gladys

Stayed 5 nights in Aug 2025

10/10 Excellent

nelving

Liked: Cleanliness, staff & service, property conditions & facilities
Lo unico malo es los elevsdores
Stayed 4 nights in Sep 2025

10/10 Excellent

Gabrielle Rae

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient
Stayed 2 nights in Sep 2025

6/10 Okay

ahuva

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine in the room and at breakfast. But there is one thing I have not encountered in any other hotel and I have been to many of them. The wait for the elevator in the morning was terrible and I often stood in line for 25 minutes as the elevators passed the floor (35) and did not stop at all because they were full. It is difficult to understand that a hotel with 40 floors is run with only 2 elevators, there are 3 but one worked only part of one day out of the 6 that I was with you, its owner was also slow and there was a long line. I can tell you that on the last day I gave up breakfast because I was afraid that waiting as I was used to, I would miss my flight.
Stayed 6 nights in Sep 2025