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Hyatt Regency Newport Beach

4.0 star property
Family-friendly 4-star hotel near Fashion Island

Choose dates to view prices

Photo gallery for Hyatt Regency Newport Beach

Outdoor banquet area
Creator video
3 outdoor pools, cabanas (surcharge), pool umbrellas
Reception
Villa, 3 Bedrooms (SUITE)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1107 Jamboree Rd, Newport Beach, CA, 92660
  • Place, Newport Dune
    ‪7 min walk‬
  • Place, Newport Beach Country Club
    ‪12 min walk‬
  • Place, Fashion Island
    ‪12 min walk‬
  • Airport, Orange County, CA (SNA-John Wayne)
    ‪8 min drive‬

Room options

View all photos for Executive Suite

Living area

Executive Suite

  • Sleeps 3

View all photos for Room, 2 Double Beds, Bay View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Bay View

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Bay View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Bay View

8.0 out of 10
Very good
(6 reviews)
  • 36 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Pool View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Pool View

9.6 out of 10
Exceptional
(7 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Pool View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Pool View

8.6 out of 10
Excellent
(9 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

7.8 out of 10
Good
(17 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.8 out of 10
Excellent
(25 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Balcony

9.0 out of 10
Wonderful
(9 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony

8.2 out of 10
Very good
(24 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (SHOWER)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (SHOWER)

8.0 out of 10
Very good
(15 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(7 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Executive Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Premier Suite

Premier Suite

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 6 bedrooms
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, 3 Bedrooms (SUITE)

Villa, 3 Bedrooms (SUITE) | Terrace/patio

Villa, 3 Bedrooms (SUITE)

  • 60 sq m
  • 3 bedrooms
  • Sleeps 7
  • 3 King Beds

View all photos for Two Double Room with Balcony

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Two Double Room with Balcony

  • Sleeps 4

View all photos for King Room with Balcony

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

King Room with Balcony

  • Sleeps 3

View all photos for King Room with Bay View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

King Room with Bay View

  • Sleeps 3

View all photos for Two Double Room with Bay View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Two Double Room with Bay View

  • Sleeps 4

View all photos for King Room

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

King Room

  • Sleeps 3

View all photos for ADA King Room with Tub

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

ADA King Room with Tub

  • Sleeps 3

View all photos for ADA Two Double Room with Tub

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

ADA Two Double Room with Tub

  • Sleeps 4

View all photos for ADA King Room with Shower

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

ADA King Room with Shower

  • Sleeps 3

View all photos for Room with Pool View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room with Pool View

  • Sleeps 4

View all photos for Room, 2 Double Beds, Patio

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Patio

7.2 out of 10
Good
(5 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Patio

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Patio

8.0 out of 10
Very good
(11 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room (1 King Bed and 1 Trundle Bed)

Family Room (1 King Bed and 1 Trundle Bed)

Family Room (1 King Bed and 1 Trundle Bed)

7.0 out of 10
Good
(2 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Trundle Bed

2 Double Beds Room with Patio

  • Sleeps 4

King Room with Patio

  • Sleeps 3

King Room With Pool View

  • Sleeps 3

View all photos for Two Double Room

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Two Double Room

  • Sleeps 4

View all photos for Two Double Room with Pool View

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Two Double Room with Pool View

  • Sleeps 4

Three Bedroom Villa

  • Sleeps 7

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  • Free WiFi
  • Air conditioning
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4.4 out of 5, Excellent, 706 reviews
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About the area

Newport Beach

Near the airport.Within 2 miles (3 km) of this Newport Beach hotel, you'll find Fashion Island and Balboa Pier. Newport Beach Pier and University of California, Irvine are also within 6 miles (10 km).

What's nearby

  • Newport Dune - 7 min walk - 0.6 km
  • Newport Beach Country Club - 12 min walk - 1.0 km
  • Fashion Island - 12 min walk - 1.0 km
  • Balboa Yacht Club - 2 min drive - 1.9 km
  • Balboa Pier - 4 min drive - 2.3 km

Getting around

  • Laguna Niguel Station - 18 min drive
  • John Wayne Airport (SNA) - 16 min drive

Restaurants

  • ‪The Lot - ‬2 min drive
  • ‪Hyatt Regency Market - ‬2 min walk
  • ‪P.F. Chang's China Bistro - ‬3 min drive
  • ‪Joe And The Juice - ‬2 min drive
  • ‪Great Maple - ‬2 min drive

About this property

Hyatt Regency Newport Beach

Family-friendly 4-star hotel near Fashion Island
Hyatt Regency Newport Beach offers its guests a golf course, 3 outdoor swimming pools, and 3 hot tubs along with a waterslide and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 25995 square feet (2415 square meters) and includes conference space. A children's pool, a library, and a terrace are also featured at the family-friendly Hyatt Regency Newport Beach. For a fee, parking is available.

This 4-star Newport Beach hotel is smoke free.

  • 407 guestrooms or units
  • 3 levels
  • 4 buildings
  • Meeting rooms
  • 25995 sq ft of conference space
  • 2415 sq m of conference space
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hyatt Regency Newport Beach offers 407 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

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Newport Beach Marriott Bayview
  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 1,003 reviews
The price is CA $306
CA $338 total
includes taxes & fees
Jan 9 - Jan 10, 2026
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Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Mini golf
  • Waterslide

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 40 per night; includes in/out privileges)
  • Valet parking on site (USD 50 per night; includes in/out privileges)
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 5 to 35 for adults and USD 5 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • 3 hot tubs
  • 3 outdoor pools
  • 9-hole golf course
  • Children's pool
  • Free bicycle rentals
  • Golf
  • Golf driving range
  • Hiking/biking trails
  • Library
  • Mini golf
  • TV in common areas
  • Volleyball
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 46.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Hot tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 35 for adults, and USD 5 to 30 for children
  • Self parking fee: USD 40 per night (in/out privileges)
  • Valet parking fee: USD 50 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • In-room microwave fee: USD 10 per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. 

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hyatt Newport Beach
Hyatt Regency Hotel Newport Beach
Hyatt Regency Newport Beach
Newport Beach Hyatt
Newport Beach Hyatt Regency
Newport Beach Regency Hyatt
Regency Hyatt Newport Beach
Regency Newport Beach
Hyatt Regency Newport Beach Hotel Newport Beach
Hyatt Regency Newport Beach Hotel
Hyatt Regency Newport Beach Resort
Hyatt Newport Beach

Hyatt Regency Newport Beach Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 513 out of 1008 reviews
Rating 8 - Good. 221 out of 1008 reviews
Rating 6 - Okay. 151 out of 1008 reviews
Rating 4 - Poor. 62 out of 1008 reviews
Rating 2 - Terrible. 61 out of 1008 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Gordon, Palo Alto

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Robin Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Front desk, bellman, Valet, Jose gave my granddaughters a stuffed pineapple, Wren in the bar was very nice and attentive, Ally the manager was amazing, Katrina at the front desk was very friendly and helpful, Joe gave the girls a treat from a treasure chest, one of the bellman brought out a s’mores kit for the kids while we listened to music and the food was delicious. The only thing I didn’t like was the smell of our room. It was very musty and damp. All and all it was a great experience.
Stayed 2 nights in Sep 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's always great and I enjoy staying here
Stayed 1 night in Sep 2025

6/10 Okay

Deana

Stayed 1 night in Sep 2025

6/10 Okay

Cheri

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good this time. Just loud as we were put right next to a wedding that was going on. They gave us a later check out time which was wonderful. third time here and we will be back.
Stayed 2 nights in Sep 2025

8/10 Good

Katherine

Stayed 2 nights in Sep 2025

4/10 Poor

Edmon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

2/10 Terrible

Masnosh

Travelled with family
Liked: Amenities
Disliked: Cleanliness
This property is half renovated and updated, and half gives you the feeling of a motel. We were there on a busy weekend where they were completely booked and they couldn't change our room. Although we pay full price and not a motel room price. They also didn't accommodate us because we booked with Expedia and not direct with them. Even the manager kept saying if you booked with us will be different. So if you book here because the price is more reasonable, you will be given a room at their dirty, motel rooms. Yes dirty because we found spiders crawling in our room and dead one on the towel. Hyatt really disappointed us. I will never stay there again.
Stayed 1 night in Aug 2025

10/10 Excellent

Sunny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

John

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was small the bathroom was small and no light in the shower, air condition did not work well. cost was a bit high.
Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambiance - loved it !
Stayed 2 nights in Sep 2025

6/10 Okay

michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Laura

Stayed 1 night in Sep 2025

8/10 Good

Jonathan, Denver

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Location is excellent, the staff was friendly and the food was pretty decent. The parking situation isn't ideal if you want to self-park. It's expensive and a long walk to your room. The rooms are in desperate need of an upgrade, especially the bathroom, which was very dark and outdated.
Stayed 2 nights in Sep 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay there regularly and always pleased with the room and service.
Stayed 1 night in Sep 2025

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

Was not happy with our stay. They put us in a handicap room which is not what we chose online. And the accessible room was much cheaper than the original room that we chose for our reservation. The front desk reception lady was rude and did not answer my question that I had asked before charging my credit card. She seemed very put out to help the customer. Our room was NOT as expected with how much we were charged for our room. The smell and cleanliness was extremely lacking especially being a Hyatt Regency hotel.
Stayed 2 nights in Sep 2025

10/10 Excellent

Garrett

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Jan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Roberto

Stayed 1 night in Sep 2025

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10.. highly recommend

Absolutely loved it here! I can’t wait to return for another family trip. We went during Labor Day weekend and they had so many fun activities lined up for the kids. Such a wonderful place to stay… can’t wait to be back.
Stayed 2 nights in Aug 2025

10/10 Excellent

JAMIE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service

Disappointed

This is a very large and conveniently located property that needs a refresh. Dated decor, sidewalks and room furnishings. Our biggest issue was at check in - a rude male attendant that would not make eye contact with my wife who arrived fir our 4 night stay first - he would not check her in or even look at her when saying he could not help her - no solutions or conveniences were offered after she arrived at his station to here this - she had valet parked her car and had all of her luggage with her - no offer to accommodate - water - store her luggage - nothing all while staring at his computer screen. She asked him to speak to me on the phone and he would not take her phone to talk to me - unbelievable- rude and far below the standards I thought Hyatt was about. We have 4 more trips planned to Newport Beach planned before year end and we will not be staying at the Hyatt.
Stayed 4 nights in Sep 2025