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DoubleTree by Hilton at the Entrance to Universal Orlando

Property class: 4
Family-friendly 4-star hotel near Universal CityWalk

Choose dates to view prices

Photo gallery for DoubleTree by Hilton at the Entrance to Universal Orlando

Exterior
Creator video - submitted by lana__creator
Arcade
Courtyard
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
5780 Major Blvd, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪3 min walk‬
  • Place, Orlando International Premium Outlets
    ‪11 min walk‬
  • Place, Universal Studios Florida
    ‪17 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4

View all photos for Corner King Room

In-room safe, desk, laptop workspace, iron/ironing board

Corner King Room

  • Sleeps 3

View all photos for Corner Two Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Corner Two Queen Room

  • Sleeps 5

View all photos for Universal View King Room

In-room safe, desk, laptop workspace, iron/ironing board

Universal View King Room

  • Sleeps 2

View all photos for Universal View Two Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Universal View Two Queen Room

  • Sleeps 4

View all photos for Suite, 2 Bedrooms

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Bedrooms

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Free toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(59 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

8.8 out of 10
Excellent
(69 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Bathroom shower

Room, 2 Queen Beds, Accessible, Non Smoking

8.2 out of 10
Very good
(32 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Free toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(23 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Roll-in Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-in Shower)

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, Corner

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Non Smoking, Corner

7.8 out of 10
Good
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.0 out of 10
Wonderful
(85 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Free toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(748 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking

Premium Room, 2 Queen Beds, Non Smoking

Premium Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(72 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Universal View)

Room, 2 Queen Beds, Non Smoking (Universal View)

Room, 2 Queen Beds, Non Smoking (Universal View)

8.6 out of 10
Excellent
(187 reviews)
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Bathroom shower

Room, 2 Queen Beds, Accessible, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Parlor)

Room (Parlor) | Living area

Room (Parlor)

  • Sleeps 1
  • 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Fitness)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds (Fitness)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Fitness)

Room, 1 King Bed (Fitness)

Room, 1 King Bed (Fitness)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bathroom shower

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 Queen Bed

View all photos for King Mobility Accessible Room with Roll-in Shower

In-room safe, desk, laptop workspace, iron/ironing board

King Mobility Accessible Room with Roll-in Shower

  • Sleeps 2

View all photos for Queen Mobility Accessible Room with Roll-in Shower

In-room safe, desk, laptop workspace, iron/ironing board

Queen Mobility Accessible Room with Roll-in Shower

  • Sleeps 2

View all photos for Two Queen Mobility Accessible Room with Roll-in Shower

In-room safe, desk, laptop workspace, iron/ironing board

Two Queen Mobility Accessible Room with Roll-in Shower

  • Sleeps 4

View all photos for Two Queen Mobility/Hearing Accessible Room with Roll-in Shower

In-room safe, desk, laptop workspace, iron/ironing board

Two Queen Mobility/Hearing Accessible Room with Roll-in Shower

  • Sleeps 4

View all photos for Parlor Room

Living area

Parlor Room

  • Sleeps 1

View all photos for Palor Attached to a Sleeping Room

Living area

Palor Attached to a Sleeping Room

  • Sleeps 1

View all photos for Fitness King Room

In-room safe, desk, laptop workspace, iron/ironing board

Fitness King Room

  • Sleeps 2

View all photos for Fitness Two Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Fitness Two Queen Room

  • Sleeps 4

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(120 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds Room

In-room safe, desk, laptop workspace, iron/ironing board

Two Queen Beds Room

  • Sleeps 4

View all photos for King Bed Room

Free toiletries, hair dryer, towels, soap

King Bed Room

  • Sleeps 2

View all photos for Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Queen Room

  • Sleeps 2

View all photos for Queen Mobility/Hearing Accessible Room with Roll-in Shower

Bathroom

Queen Mobility/Hearing Accessible Room with Roll-in Shower

  • Sleeps 2

2 Queen Mobility Accessible Bathtub

  • Sleeps 4

View all photos for 2 Queen Mobility Accessible Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

2 Queen Mobility Accessible Bathtub

  • Sleeps 4

View all photos for King Bed Room

In-room safe, desk, laptop workspace, iron/ironing board

King Bed Room

  • Sleeps 2

View all photos for Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Queen Room

  • Sleeps 2

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  • Pool
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includes taxes & fees
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About the area

Orlando

Florida Center stay.Within a 15-minute walk of this Florida Center hotel, you'll find Universal CityWalk and Orlando International Premium Outlets. Universal Studios Florida and Universal’s Islands of Adventure are also within 2 miles (3 km).

What's nearby

  • Universal Orlando Resort - 3 min walk - 0.3 km
  • Orlando International Premium Outlets - 11 min walk - 0.9 km
  • Universal CityWalk - 13 min walk - 1.2 km
  • Universal Studios Florida - 17 min walk - 1.5 km
  • Universal’s Islands of Adventure - 18 min walk - 1.6 km

Getting around

  • Orlando Station - 17 min drive
  • Sand Lake Road Station - 25 min drive
  • Orlando Intl. Airport (MCO) - 27 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Miller's Ale House - ‬4 min walk
  • ‪Carrabba's Italian Grill - ‬9 min walk
  • ‪TGI Friday's - ‬5 min walk
  • ‪Five Guys - ‬4 min drive

About this property

DoubleTree by Hilton at the Entrance to Universal Orlando

Family-friendly 4-star hotel near Universal CityWalk
DoubleTree by Hilton at the Entrance to Universal Orlando offers its guests a children's pool, an outdoor pool, a hot tub, and a 24-hour fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business center and 33 meeting rooms. A terrace, a vending machine, and an arcade/game room are also featured at the family-friendly DoubleTree by Hilton at the Entrance to Universal Orlando. Parking is available for a fee.

This 4-star Orlando hotel is smoke free.

  • 742 guestrooms or units
  • 18 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 1974
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
DoubleTree by Hilton at the Entrance to Universal Orlando offers 742 accommodations with laptop-compatible safes and safes. 50-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

This Orlando hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

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Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 34 per night; includes in/out privileges)
  • Secured valet parking on site (USD 44 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 16.99 to 29.99 per person
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per night
  • Only dogs and cats are allowed
  • Weight limit: 60 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 16.99 to 29.99 per person
  • Self parking fee: USD 34 per night (in/out privileges)
  • Secured valet parking fee: USD 44 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 7 AM to 11 PM.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Entrance
DoubleTree Hilton Entrance Hotel
DoubleTree Hilton Entrance Hotel Orlando Universal
DoubleTree Hilton Entrance Universal Orlando
DoubleTree Hilton Orlando Universal
DoubleTree Orlando Universal
DoubleTree Orlando Universal Entrance
Hilton DoubleTree Orlando Universal
Hilton Entrance
Doubletree Orlando
Doubletree Universal
Orlando Doubletree
DoubleTree Hilton Entrance Universal Orlando Hotel
DoubleTree Hilton Entrance Universal Hotel
DoubleTree Hilton Entrance Universal
DoubleTree by Hilton at the Entrance to Universal Orlando Hotel

Frequently asked questions

How close is DoubleTree by Hilton at the Entrance to Universal Orlando to the airport?

DoubleTree by Hilton at the Entrance to Universal Orlando is 16.6 mi (27-min drive) away from the Orlando Intl. Airport (MCO) airport, the closest popular airport to the property.

How much does it cost to stay at DoubleTree by Hilton at the Entrance to Universal Orlando?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton at the Entrance to Universal Orlando on May 17, 2026 start from CA $122, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does DoubleTree by Hilton at the Entrance to Universal Orlando have an airport shuttle?

Airport shuttle services are not available at DoubleTree by Hilton at the Entrance to Universal Orlando.

How close is DoubleTree by Hilton at the Entrance to Universal Orlando to the beach?

This hotel is 11.7 mi (25-min drive) from Hideaway Bay and 11.7 mi (26-min drive) from Getaway Glen. Don't forget your sunscreen!

Does DoubleTree by Hilton at the Entrance to Universal Orlando offer free breakfast?

Free breakfast isn’t provided at DoubleTree by Hilton at the Entrance to Universal Orlando, but full breakfast is offered for a fee of between USD 16.99 and 29.99 per person. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at DoubleTree by Hilton at the Entrance to Universal Orlando?

No, there is no casino at this hotel.

What time is check-in at DoubleTree by Hilton at the Entrance to Universal Orlando?

Check-in start time: 4 PM; Check-in end time: 1 AM. A fee applies for early check-in.

Is there free parking at DoubleTree by Hilton at the Entrance to Universal Orlando?

Free parking is not available at this hotel. Self parking is available for USD 34 per night, and valet parking for USD 44 per night.

Does DoubleTree by Hilton at the Entrance to Universal Orlando have a pool?

DoubleTree by Hilton at the Entrance to Universal Orlando features an outdoor pool and a children's pool. Guests can enjoy pool access from 7 AM to 11 PM.

Does DoubleTree by Hilton at the Entrance to Universal Orlando have a restaurant?

Yes, there are 2 restaurants on site.

Does DoubleTree by Hilton at the Entrance to Universal Orlando have a spa?

There are no spa services available at this hotel.

How close is DoubleTree by Hilton at the Entrance to Universal Orlando to downtown Orlando?

DoubleTree by Hilton at the Entrance to Universal Orlando is 6.4 mi away from Orlando.

DoubleTree by Hilton at the Entrance to Universal Orlando Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 3972 out of 6874 reviews
Rating 8 - Good. 1410 out of 6874 reviews
Rating 6 - Okay. 763 out of 6874 reviews
Rating 4 - Poor. 342 out of 6874 reviews
Rating 2 - Terrible. 387 out of 6874 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Tina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Staff was great. Room was clean. Outside if some construction in the courtyard area everything was perfect.
Stayed 2 nights in Apr 2026

8/10 Good

Alegra, SUMMERVILLE

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The bathroom was not fully clean. But beside that everything else was wonderful.
Stayed 3 nights in Apr 2026

10/10 Excellent

Sara Leona

Stayed 8 nights in Mar 2026

10/10 Excellent

Andrea

Stayed 1 night in Mar 2026

10/10 Excellent

Andrea

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was sweet & helpful, the room was clean. The beds were great had a peaceful nights sleep. Our room was next to the elevators but we never heard them from the room.
Stayed 1 night in Mar 2026

10/10 Excellent

William Melendez, Naguabo

Stayed 4 nights in Mar 2026

10/10 Excellent

Chantel

Stayed 1 night in Dec 2025

8/10 Good

Viviana

Yes
Stayed 3 nights in Jan 2026

10/10 Excellent

LIANNE, Miami

Stayed 2 nights in Jan 2026

10/10 Excellent

Hernan

Stayed 4 nights in Jan 2026

6/10 Okay

Luis

Stayed 2 nights in Jan 2026

8/10 Good

Luis

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location was perfect if you want to go to Universal Studios/Islands of Adventure. The room was clean and cozy. Front desk was courteous and friendly. Our stay overall was great with the exception of the elevators being down on our final day and having to take the service elevators other than that, definitely recommended.
Stayed 2 nights in Jan 2026

10/10 Excellent

soleil

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The warm cookie , and kind greeting, clean rooms, shuttle to the Universal parks was perfect ! We also walked to the 2 universal parks and was not long at all. Very nice hotel and location.
Stayed 1 night in Jan 2026

10/10 Excellent

Lisset

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good clean and not crowded
Stayed 2 nights in Jan 2026

10/10 Excellent

Amy, Nashville

Stayed 3 nights in Jan 2026

10/10 Excellent

Edgar

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good so far internet slow
Stayed 2 nights in Jan 2026

10/10 Excellent

Marlyn, Bronx

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Jan 2026

10/10 Excellent

Leia, Marietta

Stayed 2 nights in Jan 2026

6/10 Okay

Christopher

Stayed 3 nights in Jan 2026

10/10 Excellent

XIAOLAN

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Jan 2026

8/10 Good

Rhiannon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
everyone was very kind, room was clean minus a few yellow stains on the white blanket. (looked like mustard)
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet pool area and very large hot tub. Good wine options at the on sight bar. Within walking distance on City Walk, Millers, Kobe and Walgreen and even the Premium Outlets.
Stayed 2 nights in Jan 2026

10/10 Excellent

Katrina

Stayed 2 nights in Jan 2026

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Check-in was disappointing. The front desk attendant was unhelpful and disengaged. We shared we were celebrating our daughter’s 8th birthday and our 14th wedding anniversary, yet there was no acknowledgment, not even wishing her a happy birthday. She handed us room keys without explanation; I had to ask how to access parking and locate a luggage cart. She seemed annoyed, and bell service was only offered after we searched outside. Within 15 minutes of entering the room, I found towels on the bathroom floor. When I picked one up, it was covered in vomit, which I touched with my bare hand. I reported it immediately. A housekeeping manager removed the towel but left without cleaning the floor or saying anything. I had to request another attendant to finish cleaning. Night one: the second queen bed had a strong musty/mildew odor (where my daughter was to sleep). Replacement linens and pillows were requested; the pillows were the source. I asked they be removed, but they were left on the floor emitting odor. The A/C only blasted hot or cold with no control. A cockroach was found at the bar and reported. The TV did not work during the national championship; my husband fixed it himself. Night two: A/C issues continued. The tub would not drain, and a ceiling leak above the shower was visible. Breakfast vouchers promised never arrived. Several outlets did not work. All issues were reported in real time, some multiple times. No manager followed up during our 4-night stay. Terrible.
Stayed 4 nights in Jan 2026

10/10 Excellent

David, Lehigh Acres

Stayed 2 nights in Jan 2026