Ratings based on 851 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Farmington
Posted Feb. 2, 2024 on Expedia
There was construction and hammering couldn’t move rooms apparently full. Door had huge gaps around it A/C was loud. Bed platforms were old and falling apart.No amenities. Not a resort. Terrible place
Comment from Hotel Management
Feb. 2, 2024 by Customer Service , Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We understand the importance of a comfortable and enjoyable stay, and it's disheartening to learn that we fell short of your expectations. Your comments will be shared with our team to address the issues you mentioned and improve our services. We appreciate your valuable input, and we hope to have the opportunity to welcome you back for a more pleasant experience in the future.Best regards,
by A traveller
Posted Feb. 1, 2024 on Hotels
Comment from Hotel Management
Feb. 4, 2024 by Nicolle Maldonado, Hotel Management
Thank you for taking the time to leave us a review! We're thrilled you had a great experience at our hotel. We appreciate your feedback and hope to see you again soon!
by A traveller
Posted Jan. 30, 2024 on Expedia
Pool area nice and big for groups with lots of seating room being renovated but work in progress
Comment from Hotel Management
Feb. 1, 2024 by Customer Service , Hotel Management
Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you found our pool area nice and spacious for groups, with ample seating.We apologize for any inconvenience caused by the ongoing renovations. We understand that a work in progress can sometimes impact the overall experience. Please be assured that we are actively working to complete the renovations to enhance our guests' future stays.Your insights are valuable to us, and we hope to have the opportunity to welcome you back once the renovations are complete. If there's anything specific you believe we can improve upon or if you have further suggestions, please don't hesitate to let us know.We value your patronage and hope to have the pleasure of hosting you again in the future.Best regards,
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Customer Service , Hotel Management
Hello,Your positive feedback is truly appreciated, and we are thrilled to know that our accommodations and services met your expectations. Our team works hard to provide a memorable experience for our guests, and it's rewarding to hear that we succeeded .Kindest Regards,
by A traveller
Posted Jan. 27, 2024 on Expedia
It was quiet & clean
Comment from Hotel Management
Jan. 29, 2024 by Customer Service , Hotel Management
Hello,Thank you for choosing the Park Royal. We are thrilled to hear you enjoyed your stay with us. We hope to welcome you again for the chance to go above and beyond your expectations. Kindest Regards,
by A traveller
NO ONE ANSWERS THE PHONE
Posted Jan. 26, 2024 on HotelsI booked the hotel through your online service. Absolutely NO ONE answered the phone. I called for 2 days. My father checked in last night and they charged him for the hotel again. I am very upset and want someone from the hotel to call me back.
Comment from Hotel Management
Jan. 29, 2024 by Customer Service , Hotel Management
Hello,We apologize for the inconvenience. We will be reaching out to you shortly about this matter. Kindest Regards
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Customer Service , Hotel Management
Hello,Thank you for choosing the Park Royal. We are thrilled to hear you enjoyed your stay with us. We hope to welcome you again for the chance to go above and beyond your expectations. Kindest Regards,
by A traveller
Posted Jan. 21, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Customer Service , Hotel Management
Hello.Thank you for your recent stay at the Park Royal. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future visit. Kind Regards,
by A traveller
Posted Jan. 18, 2024 on Expedia
Comment from Hotel Management
Jan. 19, 2024 by Customer Service , Hotel Management
Hello, Thank you for your recent stay at the Park Royal. We hope you enjoyed your stay with us. We hope for the opportunity to welcome you back back for the chance to go above your expectations in your future travels.Kind Regards,
by A traveller
Posted Jan. 15, 2024 on Expedia
The room was clean and renovated. I do like it.
Comment from Hotel Management
Jan. 17, 2024 by Customer Service , Hotel Management
Thank you for taking the time to share your positive feedback! We're thrilled to hear that you found the room clean and appreciated the recent renovations. Providing a comfortable and updated space for our guests is a top priority for us.If there's anything else you enjoyed or if you have any suggestions for further improvement, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay.Best regards,
