6/10 Okay
Nadia
Travelled with family
Aug 19, 2025
Liked: Cleanliness, amenities, property conditions & facilities
We landed in Paris at 7 am. When we went to the hotel, it was obviously too early to check in and we were told by 3pm the room would be ready. We left our bags in a designated room they had and spent the morning and early afternoon in the city. Around 2pm, we called the hotel in hopes the room might be ready as we flew 7 hours from the U.S on no sleep and walked a large amount of the city from the time we landed until 2pm. They said it was not ready so we waited and then arrived at the hotel around 2:30, at this point only half an hour to spare. The room was still not ready, so we sat in the lobby where the receptionist had seen us and knew we were waiting. By 3 pm we were still sitting in the lobby in front of the receptionist so we asked at this point if the room was ready and he said “oh i thought you were waiting for someone it’s been ready.” My family and I were frustrated as we had been waiting all day and it was clear we had been waiting. Other than this occurrence, we loved the room, the staff and the location of our hotel!
Nadia
Stayed 6 nights in Aug 2025