6/10 Okay
Paride
Mar 25, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I spent 9 nights at Windsor Marapendi. It was during the Carnival so a very busy time of the year. The hotel is a bit dated, rooms' doors are very light and cheap so you can hear guests slamming them at any time of the day which is very annoying when you wish to relax a bit. I found a lot of dust especially on the edges of the tiles in the bathroom. The fridge in my bedroom was also very noisy so I had to switch it off before going to sleep and remember to turn it on in the morning. No sleepers were provided. The drier in the bathroom is old and not powerful. Wallpaper in the bathroom was peeling off in few points. Guests are allowed to walk around without tops. When I raised such issue with the reception they said: "Sir, this is Rio". I was shocked. Quality of guests is very low, maybe because of the time of the year. Guests FaceTiming on speakers during breakfast as if they were in their home. Staff at the reception have a certain attitude probably because they are used to deal with such low class patrons.
Gym is ridiculous, small, one treadmill was out of order and all the equipment is obsolete. The guy with the glasses doing the eggs and tapioca for breakfast behind the counter is the most rude that I have ever encountered. On the other hand, a mixed race waiter in his late 40s who's bald, tall and distinguished was so polite, always smiling and helpful to the point that when I left I gave him a tip which is something that I never do.
Paride
Stayed 9 nights in Feb 2025