I did not get to stay there and could not cancel the stay in my Expedia account or directly with Kasa, nor was I able to get a refund. Without a cancellation, I couldn't show proper documentation for the travel insurance, which I had purchased through Expedia. So I was charged for a trip that I didn't get to take. This whole experience was terrible. Due to Expedia's difficult and unhelpful policies and systems, I will not be using them again.
This place has as excellent location! Some noise at night but we tolerated it is it was well documented. It could use some touch ups-bathroom door frame &walls, bathroom floor, the bedding was very wrinkled and comforter had âballsâ wadding of inner stuffing. Also, the bed is extremely low to the ground!! The elevator was horrible! We used once! And hallway-well the door was off slider to âelectrical.â I attempted to communicate about check out duties and I kept getting message to âtake trash out but not necessary!â We left earlier than expected and wanted to do everything the night before; I finally called the 3rd party and they informed me plus then I got more info night before. The âno front deskâ is odd.
Would I stay here again? Probably due to location as we were there for baseball games.
Horrible. I ended up NOT STAYING, the building is run down. The building has a dense musty smell,I could not breathe it! The elevator looks as though it will fall apart. There is NO parking especially if there is a game nearby. I had 4 rooms reserved and had to find another place for all of us, because I would not ask my staff to stay there!
The room was cute and well-maintained. I knew going in that it was located above a bar & restaurant, but the level of noise until 2:00am - 3:00am couldn't even begin to be drowned out by the earplugs provided on the nightstand. I also sleep with the tv on, which would've helped with the outside noise levels, but that wasn't possible with the only option for tv being to stream video from my phone through a horrible internet connection there. The Chromecast constantly disconnected, as well as the internet constantly buffering.
I was in town for a convention at the convention center several blocks away, but checked out 2 days early after 2 nights of little sleep and having to walk around homeless people and vomit on the sidewalks. Again, their room was nice, but the area was overall gross.
An excellent suite with a separate kitchen and living room which I wasnât expecting. Right in the middle of the gaslamp quarter, which is quite a noisy area, but I had no problem with street noise possibly because my room was on the top floor. A great location, only 5 minute walk from Petco Park.
Great location in the heart of the Gaslamp district, close to everything. Although itâs an older property and the entrance and elevator is basic, the unit was comfortable with beautiful skylights in the kitchen and living room. The unit was well stocked for anything we needed. Towels and bedding were clean and good quality. The WiFi worked well. Itâs noisy at night but earplugs were provided. Tons of eating options for every budget right outside but not much nearby in terms of groceries. Enjoyed the stay! Thanks!
The room was bright and sunny with roof windows. Large room with three area including living space, dinning kitchen space and bedroom space. However, the street was noisy in the middle of night. Ear plugs are available that help a lot.
Iâve lived in a major city and have been to Gaslamp before, so I knew what to expect. The unit was super small and yes, is on top of a busy restaurant. But it was clean, nice, and pretty quiet (I got lucky and wasnât over the street). The location is great if you want to party in Gaslamp or donât mind noise.
My only problem was when there was an issue with accessing the property due to a technical malfunction with the lock. The customer service channels Kasa advertises arenât great. Text messages weren't answered and it took a really long time to get a person on the phone. The rep was nice and tried hard to help me, but she ultimately couldnât get a hold of anyone to meet us onsite to help. Thankfully my party found a workaround, but it wasnât thanks to Kasa.
This is worth the price if you manage your expectations and have the flexibility to navigate issues like the door thing without an army of hotel employees available.
Above a nightclub. Hallway and common areas smelled like urine and trash. Sheets felt unclean. I left at 2AM for another hotel. No partial refund offered. Definitely not recommended.
If you like to go and party it's a great place but don't expect to get a good night's sleep. I should have known as soon as I saw earplugs and a sound machine placed next to the bed. Earplugs did not help as the whole room was shaking from the outside loud music.
Could also use a good deep cleaning.
Loved how comfy the bed was a long with the linen. Very clean room. Really couldn't hear the bars down below, but across the alley on the roof next door, there was a AC fan rattling all night. Other than that my wife and I would definitely come back to this place.