Shangri-La Tokyo

5.0 star property
Family-friendly 5-star hotel near Urban Dock LaLaport Toyosu

Choose dates to view prices

Photo gallery for Shangri-La Tokyo

Exterior
Presidential Suite
Presidential Suite
Indoor pool, lifeguards on site
Couples treatment rooms, sauna, hot tub, steam room, body treatments

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Hot tub

Explore the area

Map
Marunouchi Trust Tower Main, 1-8-3 Marunouchi, Chiyoda-ku, Tokyo, Tokyo-to, 100-8283
  • Tokyo Imperial Palace
    ‪18 min walk‬
  • Tokyo Dome
    ‪3 min drive‬
  • Tokyo Tower
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪17 min drive‬

Room options

Deluxe Room, 1 King Bed

  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe Imperial Garden View 1 King

  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Horizon Club, Deluxe Room, 1 King Bed

  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Premier Room, 1 King Bed

  • 68 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Premier Suite, 2 Single Beds

  • 120 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Shangri-La Suite

  • 150 sq m
  • Sleeps 4
  • 1 King Bed

Premier Suite, 1 King Bed

  • 120 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Horizon Club Deluxe Imperial Garden View King

  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Presidential Suite

  • 269 sq m
  • Sleeps 4
  • 1 King Bed

Horizon Club, Premier Room, 1 King Bed

  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Horizon Club, Deluxe Room, 2 Single Beds

  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

Executive Suite, 1 King Bed

  • 68 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Single Beds

  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

Deluxe Imperial Garden View 2 Twins

  • 50 sq m
  • Sleeps 4
  • 2 Twin Beds

Horizon Club Deluxe Imperial Garden View Twin

  • 50 sq m
  • Sleeps 4
  • 2 Twin Beds

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About the area

Tokyo

City center stay.Your stay at this Chiyoda hotel places you within 3 miles (5 km) of Tokyo Imperial Palace and Ueno Park. Tokyo Dome and Tokyo Tower are also within 3 miles (5 km).

What's nearby

  • Tokyo Imperial Palace - 18 min walk - 1.5 km
  • Tokyo Dome - 3 min drive - 3.8 km
  • Ueno Park - 4 min drive - 3.5 km
  • Tokyo Tower - 4 min drive - 4.7 km
  • Tokyo Skytree - 6 min drive - 5.7 km

Getting around

  • Tokyo Station - 1 min walk
  • Otemachi Station - 3 min walk
  • Narita Intl. Airport (NRT) - 62 min drive

Restaurants

  • ‪ザ・ロビーラウンジ - ‬1 min walk
  • ‪梅もと - ‬1 min walk
  • ‪Sarabeth's - ‬1 min walk
  • ‪京橋千疋屋大丸東京店 - ‬1 min walk
  • ‪スーリヤ 東京八重洲店 - ‬1 min walk

About this property

Shangri-La Tokyo

Family-friendly 5-star hotel near Urban Dock LaLaport Toyosu
Shangri-La Tokyo offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. A hot tub, a sauna, and spa services are also featured at the luxury Shangri-La Tokyo. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

  • 200 guestrooms or units
  • 2 dining venues
  • Meeting rooms
  • Built in 100
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Shangri-La Tokyo offers 200 air-conditioned accommodations with iPod docking stations and DVD players. These individually furnished accommodations include day beds. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium digital channels. Guests can make use of the in-room refrigerators, espresso makers, and minibars. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

CHI, The Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, French, German, Hindi, Italian, Japanese, Korean, Malay

Similar properties

Property amenities

Family friendly

  • Baby toys
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's toys
  • DVD player
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (JPY 6,000 per day)
  • Valet parking on site (JPY 8,000 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: JPY 7,843 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • 24-hour health club
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium digital channels
  • DVD player
  • iPod dock

Bedroom

  • Day bed
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities or services will be unavailable from June 17 2025 to June 19 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for JPY 22770.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: JPY 5000 per stay
  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately JPY 7843 per person
  • Airport shuttle fee: JPY 3100 per person (one-way)
  • Self parking fee: JPY 6000 per day
  • Valet parking fee: JPY 8000 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 22770.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, cash, and mobile payments. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hotel Shangri-La Tokyo
Shangri-La Hotel Tokyo
Shangri-La Tokyo
Shangri-La Tokyo Hotel
Tokyo Hotel Shangri-La
Tokyo Shangri-La
Tokyo Shangri-La Hotel
Shangri La Chiyoda
Shangri La Tokyo
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri-La Hotel, Tokyo Japan
Shangri La Tokyo
Shangri La Chiyoda
Shangri La Hotel Tokyo
Shangri-La Tokyo Hotel
Shangri-La Tokyo Tokyo
Shangri La Hotel Tokyo
Shangri-La Tokyo Hotel Tokyo

Shangri-La Tokyo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 456 out of 556 reviews
Rating 8 - Good. 71 out of 556 reviews
Rating 6 - Okay. 21 out of 556 reviews
Rating 4 - Poor. 5 out of 556 reviews
Rating 2 - Terrible. 3 out of 556 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Melanie, Oswego

Stayed 3 nights in Feb 2025

10/10 Excellent

Jose, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!!
Stayed 7 nights in Dec 2024

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well Appointed Hotel in a Great Location

Shangri-la Tokyo Hotel is very comfortable, well appointed, high service level hotel. We thoroughly enjoyed our stay during our trip as we feel very welcome. The location being just above Tokyo Station is an added attribute. We are able to take day trips to prefectures outside of Tokyo via the Shinkansen and get back to rest in a comfortable hotel. It’s a great feeling to have that as an option.
Stayed 4 nights in Feb 2025

10/10 Excellent

Ayush, Cupertino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and property! Lives 100 percent to its reputation!!
Stayed 2 nights in Jan 2025

6/10 Okay

Jagjit

Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Jodi, Redmond

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shangri-La Tokyo is conveniently located next to Tokyo Station and was a great place to begin and end our trip to Japan. The views from the rooms were spectacular especially at night. The staff was wonderful and they made sure we had everything we needed during our stay. And the breakfast at the hotel restaurant was delicious especially the strawberry waffles and ricotta pancakes. We appreciated that the staff spoke English as we only spoke a little Japanese. We really enjoyed staying at this hotel.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jodi, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Shangri-La Tokyo was terrific. Charming and faultless assistance from all those that worked there, lovely rooms, delicious food and very convenient to Tokyo station and Imperial Palace Gardens. Would gladly stay there again - was made to feel special. Just how a holiday should feel. Thank tou
Stayed 4 nights in Jan 2025

6/10 Okay

JOEL, NEW YORK

Business traveller, Travelled with group
Liked: Cleanliness, amenities
Good hotel but old facility. No USB-C cable charging outlet. I think the hotel needs to be updated soon.
Stayed 2 nights in Jan 2025

4/10 Poor

Pooja

Stayed 1 night in Jan 2025

10/10 Excellent

Alejandro

Stayed 4 nights in Dec 2024

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

6/10 Okay

Edward, Kirkland

Travelled with partner
Liked: Cleanliness
Stayed 3 nights in Dec 2024

10/10 Excellent

Kok-Huang Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional from check in to check out. The staff were very attentive and friendly. Rooms were spacious and clean. Location can’t be beat.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sripada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Robert, Holmfirth

Liked: Cleanliness, staff & service, property conditions & facilities
As always the Shangri La does not disappoint
Stayed 1 night in Dec 2024

10/10 Excellent

Rahul

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

ricardo

Travelled with partner
Liked: Staff & service
Nothing specisl a out this hotel for the price find a better option you are litteraly inside the Tokyo Station Not the place you want to stay
Stayed 1 night in Nov 2024

10/10 Excellent

ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great stay
Stayed 2 nights in Nov 2024

10/10 Excellent

TONI

Stayed 1 night in Oct 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

Fantastic stay at the Shang. Staff were always great with service levels, place was grand and room was neat, clean and spacious. Loved everything about our stay and will be back.
Stayed 2 nights in Oct 2024

8/10 Good

Maria-Isabella, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall this was a wonderful stay- the rooms are well appointed and luxurious and the spa was a highlight. I found the staff here less friendly than the staff at the Ritz Carlton Tokyo which to me sets the bar for hospitality in Tokyo. The location is convenient but not beautiful.
Stayed 4 nights in Oct 2024