City center stay.With a stay at this Downtown Cancun hotel, you'll be within half a mile (1 km) of Las Palapas Park and 2 miles (3 km) of Puerto Cancun Marina Town Center. Plaza Las Americas is within 2 miles (3 km) and La Isla Shopping Mall is within 9 miles (15 km).
What's nearby
Benito Juarez Municipal Building - 5 min walk
Las Palapas Park - 8 min walk
Puerto Cancun Marina Town Center - 18 min walk
Plaza Las Americas - 2 min drive
Plaza 28 - 2 min drive
Getting around
Cancun Intl. Airport (CUN) - 20 min drive
Restaurants
Ty-Coz - 4 min walk
Temakita Cancun - 6 min walk
The Healthy Place - 7 min walk
Taqueria Coapenitos - 3 min walk
Yamamoto - 2 min walk
About this property
Hotel Plaza Kokai Cancún
Family-friendly stay near Puerto Cancun Marina Town Center
Hotel Plaza Kokai Cancún offers its guests an outdoor pool and a children's pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.
A business center and meeting rooms are available. A nightclub, a rooftop terrace, and multilingual staff are also featured at the family-friendly Hotel Plaza Kokai Cancún.
Smoking is allowed in designated areas at this Cancun hotel.
1 building
55 guestrooms or units
4 levels
2 dining venues
Meeting rooms
Nightclub
Manager's reception (free)
Terrace on the roof
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Newspapers in lobby (free)
Elevator
Smoking in designated areas
Bar or lounge
Swim-up bar
Hotel Plaza Kokai Cancún offers 55 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Digital television is provided. Bathrooms include showers and complimentary toiletries.
This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.
Languages
English, Portuguese, Spanish
Property amenities
Family friendly
Children's pool
Laundry facilities
Outdoor pool
Soundproofed rooms
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free offsite parking
Street parking available
Food and drink
2 restaurants
1 swim-up bar and 1 bar
Free daily reception
Room service available
Things to do
Children's pool
Motorized watercraft
Nightclub
Outdoor pool
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)
Room amenities
Entertainment
Digital channels
TV
Bedroom
Air conditioning
Bed sheets
Blackout drapes/curtains
Bathroom
Free toiletries
Hair dryer
Shower
Towels
More
Free local calls
Individually decorated
Individually furnished
Iron/ironing board (on request)
Phone
Safe
Soundproofing
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
Pets and service animals are not allowed at Hotel Plaza Kokai Cancún
Children and extra beds
Children are welcome.
Kids stay free! One child 11 years old or younger stays free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Property payment types
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-out is available.
We should mention
Pool access available from 8:00 AM to 9:00 PM.
One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Pets and service animals are not allowed on site.
Property is also known as
Hotel Plaza Kokai
Hotel Plaza Kokai Cancún
Hotel Plaza Kokai Cancún Cancun
Plaza Kokai Cancún
Plaza Kokai Cancún Cancun
Plaza Kokai Hotel
Hotel Plaza Kokai Cancún Hotel
Hotel Plaza Kokai Cancún Cancun
Hotel Plaza Kokai Cancún Hotel Cancun
Hotel Plaza Kokai Cancún Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The location is excellent.
Didn't like the bathrooms because the drainage is very old and sometimes gives some bad smells. Also, the floor of the shower is not very appropriate and is a little slippery and the light is too opaque. Needs lighter bathroom so ladies can work on their makeup.
Lorenzo
Stayed 2 nights in Feb 2024
6/10 Okay
Robert
4 Mar 2024
Robert’s Review
Basic room, everything was clean the air conditioning was adequate to keep me comfortable. Stay was for one night.
Hotel Plaza Kokai is clean, functional but sparse. Perfect is you are not planning on staying in the hotel all day long.
The only issue I had was that the hot water for showers tendered to run a bit lukewarm for my tastes and the street noise could get loud at times.
The staff were all very nice and professional. The air conditioning unit worked perfectly and helped with the humidity.
No hot water. The phone in the room was dead, no connection.
The receptionist was not welcoming, like indifferent to us upon our arrival.
Would not recommend to anyone to stay in this hotel.
We checked out after one night to another hotel. Requested for refund.