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Viejas Casino & Willows Hotel

4-star property
5000 Willows Road, Alpine, CA 1-855-887-0424
Choose Dates
4.4 out of 5
Excellent!
See all 52 Travelocity Reviews

"Nice to go out even with the restrictions with covid. " More

By a verified traveller on Sun 31 May 2020

Points Of Interest

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Hotel Description

4-star adults-only resort near Viejas Casino

Alpine retreat

With a stay at this Alpine resort, you'll be steps from Viejas Casino and Viejas Outlet Center. Lake Cuyamaca and Boomers El Cajon are also within 20 miles (32 km).

Casino, outdoor pool

A casino, 4 restaurants, and an outdoor pool are all featured at this smoke-free resort. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free valet parking. Enjoy the fitness center and perks like a free area shuttle.

Free Internet, LCD TVs

The 237 guestrooms offer free WiFi and free wired Internet, room service, and LCD TVs. Premium bedding, coffee/tea makers, and free bottled water are also available.

Deluxe Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$101* Per night/room 8 Jun. - 9 Jun.

Signature Suite, 1 King Bed - Adult Only 21+ (Willows Hotel)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds - Adult Only 21+ (Viejas Hotel)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Courtyard Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Viejas Casino & Willows Hotel ratings based on 52 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Viejas Casino & Willows Hotel

Everyone (31) Couples (6) Family (10)
5 out of 5
Nice to go out even with the restrictions with covid.

Posted by on 31 May 2020

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Comment from Hotel Management

31 May 2020 by Claudia T.

Thank you for taking the time to share your review. We appreciate your feedback!

5 out of 5
I love Viejas every time I go the manager is so awesome! My experiences there are always 5 star. The rooms are the best! The beds are heavenly. Clean clean clean this resort is on the level of Ritz Carlton and (Westin 15 years ago). Even though there is a casino it blows Vegas away, in my opinion cause your still in Cali. I love this place!!

Posted by on 13 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by Natalie

Thank you so much for taking the time to provide us with such wonderful feedback! We are very pleased to hear you had a lovely stay. We look forward to welcoming you back soon!

5 out of 5
nice property. all employees are very friendly. The process checking in and the buffett is vey slow. basically if they have to use a computer it will drag on. They dont seem inept i think their system is very slow. other then that this is a nice hotel and casino. very little going on during the week, would of liked to sit back and relax and have a beer and listen to a band but that never happened. over all nice place just not much else available other than gambling. there is suppose to be a bowling alley and restaurants across the street but I have not made it over there yet.

Posted by , from ca on 12 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by Claudia T

Thank you for taking the time to share your stay experience and wonderful rating. Viejas does have different sources of entertainment from dining venues to the outlet center as you mentioned. The bowling alley is the perfect place through the week to visit in order to sit back and enjoy the music they have playing in the background. Next time you visit us, we would highly recommend it. We appreciate your feedback!

4 out of 5
At Viejas your hot tub and pool area was closed. Your hotel ads on booking sites did not disclose this important fact. Very disappointed when I learned i could not use the hot tub spa after traveling to this hotel.

Posted by , from Tucson AZ on 12 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by Claudia T

Thank you for sharing your review Mr. Jerome. The pool and hot tub at Viejas is closed for the season and is anticipated to open in the end of March. Although Willows Pool and Hot Tub is open to guest 21+ during the current business hours of 9a-8p (hot tub) and 9a-8p (pool), weather permitting. Thank you for staying with us, we appreciate your feedback!

4 out of 5

Posted by on 10 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Natalie

Thank you for taking the time to share your review. We look forward to your next visit!

4 out of 5
This is a very nice hotel. A little expensive $260 for one night on a Saturday. Amenities that can be used of course where the pool and the outdoor entertainment area. It was rainy weather cloudy but the next day Sunday seem to clear up a little bit. Everybody at the hotel was very accommodating, very helpful. I actually lost my glasses unfortunately they were not found and turned in but the security people were very helpful and directed me where lost and found was and went out of their way to make the call so I didn't have to walk across the street to see if they were actually there. It was my birthday weekend so I was happy to spend the $260, but I probably wouldn't do it for any other ordinary reason to go there perhaps I would stay during the week for a cheaper.

Posted by on 24 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Viejas Hotel Reservations

Thank you for the thorough and positive review! We are glad to hear that you enjoyed your time here with us. Happy Belated Birthday as well! We hope to welcome you back again soon!

5 out of 5
Valentine Day weekend and it was perfect. Rooms clean, comfortable and well appointed.

Posted by on 15 Feb. 2020

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Comment from Hotel Management

15 Feb. 2020 by Claudia

We are happy to hear you had a wonderful Valentines Day with us and experienced the great Viejas hospitality. Thank you for taking the time to share you great review. We appreciate your feedback!

2 out of 5

Posted by on 12 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Laura R.

We're sorry to see you didn't enjoy your stay with us. We would appreciate the opportunity to speak with you in regards to your stay. Please reach out to a member of management at your convenience.

5 out of 5
Truly a family friendly casino and resort. We did Bowling, shopping at the Outlet stores, dining- in the casino, while bowling and even had a snack while shopoing. The kids even went ice skating before our stay was over. Great fun.

Posted by on 26 Jan. 2020

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Comment from Hotel Management

26 Jan. 2020 by Claudia T.

Thank you for sharing your wonderful review! We are pleased to hear, you and your family enjoyed all of the entertainment our family friendly resort has to offer. Thank you for the great rating, we look forward to your future stay.

4 out of 5
The oak area: the lighting in the rooms is too weak, makes the rooms seem too dark. There was a buzzing sound coming out of the vent all night- not sure what it was.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

12 Jan. 2020 by Laura R.

Thank you for your review. We will share your feedback with our team and look into the issues. Thank you again for being our guest.

About the Viejas Casino & Willows Hotel

Location 5000 Willows Road, Alpine, CA 91901

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 05 November to 31 March:

  • Swimming pool

Property Features

Viejas Casino & Willows Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. A casino, a terrace, and tour/ticket assistance are also featured at the business-friendly Viejas Casino & Willows Hotel. Free valet parking is available. This 4-star Alpine resort is smoke free.

  • 237 guestrooms or units
  • 4 dining venues
  • Casino
  • Bar or lounge
  • Coffee shop
  • Cabanas by the pool (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free valet parking

Transport

  • Airport: San Diego, CA (SAN-San Diego Intl.) (56.7 km / 35.3 mi)
  • Property shuttles: Free area shuttle, casino shuttle, and shopping center shuttle
  • Parking: Free valet parking

Room Amenities

Viejas Casino & Willows Hotel offers 237 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. LCD televisions come with pay movies. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Alpine resort provides complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

The Buffet - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

The Grove Steakhouse - This steakhouse serves lunch and dinner.

The North of the Border - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

The Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

An adult age 18 or older must assume all liability for the booking.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Only guests 21 and over will be allowed entry to the casino and restaurants within the casino.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including gloves, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available through room service.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Caters to adults only
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per day
  • Resort fee: USD 10.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Business center/computer access
  • Internet access
  • Phone calls
  • Self parking
  • Valet parking
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Viejas Casino & Resort
  • Viejas Casino Resort
  • Viejas Casino Willows Hotel Alpine
  • Viejas Casino Willows Hotel
  • Viejas Casino Willows Alpine
  • Viejas Casino Willows
  • Viejas Casino & Willows Alpine
  • Viejas Casino & Willows Hotel Resort
  • Viejas Casino & Willows Hotel Alpine
  • Viejas Casino & Willows Hotel Resort Alpine

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.